Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Welcome to Holiday Inn & Suites Madison West!
Nestled close to downtown Madison, celebrated for its vibrant culinary scene recently showcased on Top Chef, our hotel places you at the center of a memorable experience. We are 5 miles from the University of Wisconsin, 8 miles from EPIC Systems Campus, and in proximity to Camp Randall Stadium, Kohl Center, and Greenway Station shopping center.
Whether it’s a Badger game, the picturesque UW Arboretum, or Madison’s renowned lakes, our premier location offers endless possibilities. Don’t miss a visit to the nearby Capital Brewery or a round of golf at Pleasant View Golf Course.
For our business travelers, we offer EPIC (executive) level guestrooms and our exclusive EPIC (executive) suite, featuring complimentary snacks and refreshments throughout the day.
Indulge in delicious dining at Benvenuto’s Italian Grill or unwind at one of our hotel bars offering top-notch spirits. Here, our valued IHG reward members enjoy a complimentary breakfast!
Dive into Crawdaddy Cove, the only indoor water park in Madison! Work hard during the week and play harder on the weekend!
Enjoy the convenience of scheduled complimentary shuttle service to the airport, EPIC systems, UW Hospitals, Spectrum, Bio-Tech, TDS Telecom and more.
For any inquiries, please call us at 608-826-0500. We look forward to welcoming you!
Location
Holiday Inn & Suites Madison West - Middleton by IHG
1109 Fourier Drive, Madison, WI
53717, United States
Hours
Reviews
4.1
1,151 reviews
5 stars
544
4 stars
337
3 stars
132
2 stars
71
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Service
While many guests praised the friendly and helpful staff, there were several reports of unprofessional behavior and poor customer service, particularly during incidents requiring assistance.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, unkempt bathrooms, and issues with the pool area, which detracted from the overall experience.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking and not worth the additional cost.
Pool Experience
The indoor water park was a highlight for families, but several guests noted that it could get overcrowded and that the water temperature was often too cold.
Room Conditions
Guests reported a range of room conditions, from clean and spacious to poorly maintained with issues like bed bugs and inadequate amenities.
- AMAron MilzJan 2, 20262.0Hotel worker the night of new years eve was the worst, most disrespectful human, told us to quiet down or we will be removed. It's new years in America, its what we do. Older gentleman, Grey hair with an accent...
- JWJoanne WrightJan 1, 20265.0Always stay here when we have a Dr appointment as we live up north. Granddaughter s love the pool it's safe with life guards on site. Free breakfast when you book through the hotel directly. Fantastic food.
- SOShanna OverboeDec 30, 20252.0We ordered room service and they forgot part of our order. I call back and they inform me that it wasn’t available anymore. I tried to get a refund for missing item, but they would not grant it.
- DCDaryl ChenowethDec 25, 20255.0My wife and I have stayed at this hotel several times due to its location and great indoor pool. Our rooms have always been clean and in working order. The attached restaurant has a great breakfast. The front desk has always been attentive and professional. Barb (front desk) was great during our recent stay while offering an early check-in and a friendly attitude. Management obviously has a vested interest in the hotel. Christmas decorations were wonderful. We will be back!
- KTKathy TateDec 19, 20255.0I can't say enough about the young man at the front desk of this hotel. Been coming up here once a month for the past 5 months and the service from the front desk is always impeccable, but this young man Nicholas always goes out of his way for everyone. This time he helped us with a car situation, looking up ways to help. And the management as well checked on us and was willing to do whatever he could. While I'm at it, this is the best breakfast I've ever seen in a hotel that comes included with the room. If there was a six stars I would hit it. I'll never stay anywhere else while I'm in Middleton Wisconsin.
Frequently Asked Questions About Holiday Inn & Suites Madison West - Middleton by IHG
What are the check-in and check-out times at Holiday Inn & Suites Madison West - Middleton?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is there free parking available at the hotel?
Yes, the hotel offers free parking for guests.
Does the hotel provide airport shuttle services?
Yes, there is a complimentary airport shuttle service available for guests.
Are pets allowed at Holiday Inn & Suites Madison West - Middleton?
No, the hotel does not allow cats or dogs as pets.
What dining options are available onsite?
There is one restaurant in the hotel, Benvenuto’s Italian Grill, and a bar where guests can enjoy drinks.
Is there a fitness center available, and what equipment does it have?
Yes, the hotel has a free fitness center equipped with an elliptical machine and treadmill.
Does the hotel offer any water-related recreational facilities?
Yes, the hotel features an indoor pool, a hot tub, a wading pool, and access to Crawdaddy Cove, Madison's only indoor water park nearby.
How can guests get to nearby attractions such as the University of Wisconsin and EPIC Systems Campus?
The hotel offers scheduled complimentary shuttle services to locations including the University of Wisconsin and EPIC Systems Campus, facilitating easy transportation for guests.
What nearby places of interest can guests visit before or after their stay?
Guests can visit nearby attractions such as Camp Randall Stadium, Kohl Center, Greenway Station shopping center, Capital Brewery, and Pleasant View Golf Course for additional leisure and entertainment.
Are there business facilities available for meetings and events?
Yes, the hotel provides six meeting rooms suitable for business meetings and conferences, along with a business center for guests' convenience.