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About
HotelWedding VenueBusiness Meeting LocationsConference Center
The Award Winning Holiday Inn Madison at The American Center welcomes you!Located in The American Center Corporate Park on Madison’s east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall. Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle’s best coffee kiosk, indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTVs, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success!As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today!
Location
Holiday Inn Madison at the American Center by IHG
5109 W Terrace Dr, Madison, WI
53718, United States
Hours
Reviews
4.1
682 reviews
5 stars
335
4 stars
214
3 stars
67
2 stars
32
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, noting their excellent service.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty carpets, musty odors, and unkempt bathrooms.
Outdated Facilities
Guests frequently mentioned that the hotel is in need of renovations, with outdated furniture, carpets, and appliances.
Breakfast Quality
The breakfast buffet received mixed reviews, with some guests enjoying it while others found it overpriced.
Customer Service Problems
Several customers reported poor customer service experiences, including issues with room assignments and billing.
- TSTom & Linda Streger1 day ago2.0After waiting at front desk for several minutes went to an office to ask for someone. Had to ask for someone to help check in. No smile, not welcomed, not recognized as ihg member. The receptionist seemed like she didn't want to be there. It was the same when we checked out with her. Give her a $200 gift card to pay for part of room. After a couple of minutes she gave back gift card asked if worked she said yes. Gave my other card to pay balance. Received our card statement & it was charged for the whole amount. Thank goodness we still have $200 gift card. Never recommend this hotel because of customer service is terrible.
- TDTiny DudeNov 11, 20252.0This place is definitely not worth $170 per night. It's like a semi-updated Super 8. TV from early 2000's, office chair you almost fall out of, old carpet with stains, chipped paint. I will not stay at this Holiday Inn again. Pretty disgusting fir the price.
- TSTom & Linda StregerNov 10, 20253.0After waiting at front desk for several minutes went to an office to ask for someone. Had to ask for someone to help check in. No smile, not welcomed, not recognized as ihg member. The receptionist seemed like she didn't want to be there. It was the same when we checked out with her. The lady on night shift was very pleasant
- SASajida AllyceNov 9, 20255.0Amazing stay, great staff and restaurant is on point. Strong drinks, great food.
- JWJOE WILSONOct 28, 20254.0A bit out dated but still a nice place
Frequently Asked Questions About Holiday Inn Madison at the American Center by IHG
What are the check-in and check-out times at Holiday Inn Madison at the American Center?
Check-in time is at 4:00 PM, and check-out time is at 12:00 PM.
Is there free parking available at the hotel?
Yes, free parking is available for guests at the hotel.
Does the hotel provide airport shuttle services?
Yes, the hotel offers a free airport shuttle service for guests.
Are pets allowed at the Holiday Inn Madison at the American Center?
No, pets including cats and dogs are not allowed at the hotel.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center with top-of-the-line Matrix equipment, an indoor pool with spa, hot tub, elliptical machine, free weights, and a treadmill.
Is breakfast available at the hotel?
Yes, breakfast is available for guests.
Does the hotel offer digital guest room keys and contactless check-in/out?
Yes, the hotel provides digital guest room keys and supports contactless check-in and check-out for guests' convenience.
What nearby points of interest are close to the hotel?
Nearby points of interest include the Dane County Regional Airport, East Towne Mall, Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center, and the University of Wisconsin-Madison.
How can nearby businesses like UScellular Business Office or Foth be useful to guests?
Guests visiting or doing business with UScellular Business Office or Foth can conveniently stay at the hotel due to its close proximity, making it easy to access corporate offices and engineering services nearby.
Does the hotel provide amenities for business travelers?
Yes, the hotel offers a business center, four meeting rooms with audiovisual equipment, on-site catering, and free high-speed internet access to support business travelers and events.