Location
The hotel is praised for its excellent location near downtown Madison, with easy access to restaurants, the Capitol, and Monona Lake.
Cleanliness
While many guests found the rooms clean and well-maintained, there were several reports of dirty bedding and issues with housekeeping.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported unprofessional behavior and poor customer service.
Parking
Parking was frequently mentioned as a downside, with complaints about high fees and the tight design of the parking garage.
Amenities
Guests appreciated the views and room comfort, but there were complaints about the lack of complimentary breakfast and issues with the restaurant service.