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Hilton Madison Monona Terrace

4.3
(1920 reviews)

Business Details

9 East Wilson Street, Madison, WI
53703, United States
(608) 255-5100
https://www.hilton.com/en/hotels/msnmhhf-hilton-madison-monona-terrace/

About

HotelHilton
The Hilton Madison Monona Terrace hotel is located in the heart of downtown Madison overlooking Lake Monona. The Hilton Madison hotel is connected via a climate controlled skywalk to the Frank Lloyd Wright inspired Monona Terrace Community and Convention Center. The hotel is conveniently located in downtown Madison just blocks from the WI State Capitol Building and the University of Wisconsin Madison campus. Local favorite attractions such as the Henry Vilas Zoo, Overture Theater District, and State Street are just a few short blocks away.

Location

Hilton Madison Monona Terrace
9 East Wilson Street, Madison, WI
53703, United States

Hours

Reviews

4.3
1,920 reviews
5 stars
1,134
4 stars
488
3 stars
174
2 stars
53
1 star
71

What are people saying?

AI-generated from recent customer reviews

Location

The hotel is praised for its excellent location near downtown Madison, with easy access to restaurants, the Capitol, and Monona Lake.

Cleanliness

While many guests found the rooms clean and well-maintained, there were several reports of dirty bedding and issues with housekeeping.

Staff Service

The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported unprofessional behavior and poor customer service.

Parking

Parking was frequently mentioned as a downside, with complaints about high fees and the tight design of the parking garage.

Amenities

Guests appreciated the views and room comfort, but there were complaints about the lack of complimentary breakfast and issues with the restaurant service.
  • TT
    Trisha
    1 day ago
    5.0
    Here for a convention food was top notch, People were friendly, pillows not so friendly.
  • AG
    Angie Goss
    Feb 22, 2026
    5.0
    Loved the view and room service
  • JK
    Janette Karlsen
    Feb 1, 2026
    4.0
    Overall it's not a bad hotel. I used it when traveling to Madison for work. The first time I stayed I had a nice little suite overlooking the lake. The second time I stayed I had a king bed with some questionable splatter marks on the headboard. Since my third stay was already pre-booked through work, out I went again, but got a different room with two queen beds overlooking the capitol building. The parking garage onsite has high ceilings, I believe 6'11", so larger vehicles can fit inside easily. The restaurant service is SLOW. I ended up ordering to-go or getting doordash/uber eats while I was there. Would I stay there again, probably, but I would not pick that king bed room ever again 😆
  • SB
    Sara Bella
    Feb 1, 2026
    5.0
    Great stay overall. Parking was easy and felt very safe. Check-in was quick, and the front desk staff were friendly and efficient. My room was spacious, clean, and offered a great view, and the bed was very comfortable. The location is excellent perfect for walking around downtown Madison. I would definitely stay here again.
  • CD
    Coach Lorgasm Denali
    Jan 30, 2026
    1.0
    Not great. Other than that “executive lounge” which was staffed only part time by competent staff, my stay at this property was pretty bad. They need a FULL revamp and training on front office staff. Housekeeping is honestly kind of terrifying as I had MANY ITEMS (glasses, electronics, things I use for my woman/minority owned small business) straight up STOLEN during my stay here. The property is beautiful but the staff made the stay quite uncomfortable and non-enjoyable.

Brand Certified Facts from Hilton Madison Monona Terrace

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Certified March 01, 2026Yext Knowledge Graph
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