Best Western West Towne Suites

Reviews

• KL

  Kim Lyles

  5 days ago
  5.0
  I can't tell you how much I enjoyed this room for one they upgraded it and I got a really nice suite excellent customer service really enjoyed my evening thank you very much appreciated
• TJ

  Trevor Jacob

  Feb 24, 2026
  5.0
  First time visiting here. About a 10 minute drive to downtown Madison. Not busy in late February. The bedroom had a king-size bed in a large, fully closed room, wirh two nightstands and lamps, a bureau with large tv, and an exterior window. The living room had a comfortable sofa, two side tables with lamps, small dining table with 2 chairs, a sofa table. It was well-lit. All lamps had usb ports. Private bathroom with a large bathtub/shower, sink with large counter. A hallway with a sink and large countertop with a coffee machine with free coffee. In the bedroom was also a small fridge and microwave. Included was an iron and ironing board. The room were very clean, warm and comfortable. The bed and pillows were comfortable. The window overlooked the back of a building. Ample parking adjacent to the hotel. Free breakfast. Coffee unlimited 24 hours a day. Breakfast selections included good quality bagels, muffins, toast, with optional peanut butter, jams, honey, dry cereals and milk, oats with optional chocolate chips and raisins, fresh fruit (apples, oranges), good orange juice and apple juice. Also included was a choice of either French toast, pancakes or your choice of eggs, made as you wait. Included was bacon or chicken sausages. Small gym with good quality aerobic machines. A small market for midnight snacks. Customer service was great. Thanks Steve. For 4 nights I paid about $300. Clean, safe, quiet, comfortable and competitive prices. Overall an excellent hotel, and a hotel I will definitely return to on succeeding visits.
• BR

  beth rausch

  Feb 20, 2026
  5.0
  Clean, quiet, great breakfast, very friendly desk staff. My room was completely updated, smelled good (not like stale cigarettes) and very quiet despite window facing Beltline. Showers are hot with great pressure. Everything very clean and quiet. Hot coffee available outside of breakfast hours. 10/10 recommend
• DC

  Dynae Clark

  Feb 17, 2026
  5.0
  Was visiting from Chicago so the first hotel was very rude, and didn’t take any payment methods i had. I end up going on Booking.com and found Best western, i was extremely happy with the customer service provided, the staff was very friendly, it was clean and they had some great breakfast. I will definitely be back soon!!!!
• CS

  Chloe Smathers

  Feb 16, 2026
  4.0
  I originally had to move rooms due to a strong smoke smell. Staff was very kind about accommodating and upgraded me to a suite. However I discovered that the suite door did not shut or lock all the way, but I was not interested in relocating rooms for a second time so I sucked it up. Fine location, fine pricing. Overall the staff was helpful but I would probably stay closer to downtown next time.