Business Details
About
Hotel
Located in Madison,WI, the Best Western East Towne Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
1,137 reviews
5 stars
492
4 stars
336
3 stars
144
2 stars
72
1 star
93
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like CJ, Jennifer, and Raven for their exceptional service.
Room Condition
Several reviews highlighted issues with room cleanliness and maintenance, including dated decor, unpleasant odors, and broken amenities.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety, others found it lacking in quality and freshness.
Facilities Issues
Guests reported problems with the pool and hot tub, including cold temperatures and maintenance issues, as well as concerns about overall cleanliness.
Customer Service
There were complaints about poor customer service experiences, particularly regarding check-in delays and unhelpful responses to issues.
- ACAIDAN CossyleonNov 17, 20255.0Joes was G and I been here for 2 years working and he is just the best he always had my room ready to go every single time and changes my keycard every time I lose it W guy W hotel
- JDjaime desmitNov 12, 20251.0When I pulled up people were partying in the parking lot. Pool was roped off with caution tape and I didn’t even make it to a room because something was off with this place and I cancelled my stay. I’ve stayed in many places alone and traveled solo as a woman all over the country and beyond - this place didn’t feel like a restful option. I booked it because it was affordable with good reviews.
- SWSteve WolfNov 8, 20255.0Loved the hot tub and snacks! Comfy beds and late night snacks too. CJ was very friendly and always helped us out at the front desk. Thanks our stay was great.
- TBTaylor BrownNov 5, 20255.0Rooms are clean and spacious with a convenient layout. CJ at the front desk was super friendly and very knowledgeable of the area. Lots of food and shopping options within walking distance which is huge for me!
- MAManuel AyalaNov 4, 20255.0Had a great time staying here, property was clean and organized. CJ, the night time front desk person made it great, provided us a great suggestions to see and eat while we were in town and was beyond friendly.
Frequently Asked Questions About Best Western East Towne Suites
Does Best Western East Towne Suites provide complimentary breakfast?
Yes, Best Western East Towne Suites offers free breakfast to guests.
Are pets allowed at Best Western East Towne Suites?
Yes, pets including dogs are welcome at the hotel.
Is there a fitness center available at Best Western East Towne Suites?
Yes, the hotel has a fitness center available for guests.
Is the property smoke-free?
Yes, Best Western East Towne Suites is a smoke-free property.
Does Best Western East Towne Suites provide free Wi-Fi?
Yes, free Wi-Fi is available for all guests.
What are the operating hours of Best Western East Towne Suites?
The hotel is open 24 hours a day, 7 days a week.
Where is Best Western East Towne Suites located?
It is located at 4801 Annamark Dr, Madison, WI 53704, United States.
Are there any notable places of worship near Best Western East Towne Suites?
Yes, the Iglesia Apostolica de la Fe en Cristo Jesus church is located nearby, providing a place for spiritual activities.
What dining options are available near Best Western East Towne Suites?
There is a KFC fast food restaurant nearby, ideal for quick and familiar meals.
How can the nearby Iglesia Apostolica de la Fe en Cristo Jesus enhance a guest's stay at Best Western East Towne Suites?
Guests interested in attending religious services or community events will find the nearby Iglesia Apostolica de la Fe en Cristo Jesus conveniently located for easy visits.