Business Details
About
Hotel
Located in Madison,WI, the Best Western East Towne Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
1,139 reviews
5 stars
494
4 stars
336
3 stars
144
2 stars
72
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly mentioning CJ, Jen, and Raven for their exceptional service.
Cleanliness
While some reviews highlighted clean rooms, others reported issues with cleanliness, including dirty bathrooms and unpleasant odors.
Amenities
Guests appreciated the spacious rooms and convenient location, but many noted that the pool and hot tub were often cold or out of order.
Breakfast Quality
The breakfast received mixed reviews; some found it decent with a good variety, while others criticized it for being basic or poorly managed.
Maintenance Issues
Several guests reported maintenance problems, including broken amenities, outdated decor, and cleanliness concerns in common areas.
- APAndrew Prew3 days ago5.0I always stay here when in Madison for work. Convenient off the interstate and restaurants within walking distance. Comfortable rooms and some even have a sitting area outside
- TSTherese SchaffnerNov 28, 20255.0The best part of our stay was definitely the customer service. CJ and Jen greeted my family at the front desk with a smile and a helpful ear. The rooms were clean, beds comfortable. The breakfast was delicious and staff were working hard to provide a delicious meal.
- AAAlexander AckeretNov 17, 20255.0Enjoyed a three day stay. Worked with Joe down at the front desk. He was extremely helpful!
- ACAIDAN CossyleonNov 17, 20255.0Joes was G and I been here for 2 years working and he is just the best he always had my room ready to go every single time and changes my keycard every time I lose it W guy W hotel
- JDjaime desmitNov 12, 20251.0When I pulled up people were partying in the parking lot. Pool was roped off with caution tape and I didn’t even make it to a room because something was off with this place and I cancelled my stay. I’ve stayed in many places alone and traveled solo as a woman all over the country and beyond - this place didn’t feel like a restful option. I booked it because it was affordable with good reviews.
Frequently Asked Questions About Best Western East Towne Suites
Does Best Western East Towne Suites provide complimentary breakfast?
Yes, Best Western East Towne Suites offers free breakfast to guests.
Are pets allowed at Best Western East Towne Suites?
Yes, pets including dogs are welcome at the hotel.
Is there a fitness center available at Best Western East Towne Suites?
Yes, the hotel has a fitness center available for guests.
Is the property smoke-free?
Yes, Best Western East Towne Suites is a smoke-free property.
Does Best Western East Towne Suites provide free Wi-Fi?
Yes, free Wi-Fi is available for all guests.
What are the operating hours of Best Western East Towne Suites?
The hotel is open 24 hours a day, 7 days a week.
Where is Best Western East Towne Suites located?
It is located at 4801 Annamark Dr, Madison, WI 53704, United States.
Are there any notable places of worship near Best Western East Towne Suites?
Yes, the Iglesia Apostolica de la Fe en Cristo Jesus church is located nearby, providing a place for spiritual activities.
What dining options are available near Best Western East Towne Suites?
There is a KFC fast food restaurant nearby, ideal for quick and familiar meals.
How can the nearby Iglesia Apostolica de la Fe en Cristo Jesus enhance a guest's stay at Best Western East Towne Suites?
Guests interested in attending religious services or community events will find the nearby Iglesia Apostolica de la Fe en Cristo Jesus conveniently located for easy visits.