Timber Ridge Lodge & Waterpark

Reviews

• HO

  Heidi Ostertag

  4 days ago
  1.0
  I had a horrible experience there December 2025, finally someone reached out to me and gave a super generic response and asked if I would be open to answering more questions, I said of course id be happy to.. crickets since then. I've even responded again to them asking how they were going to right the wrong that happened there, still to today no response, I have $50 in gift cards that were part of my son's birthday gifts that expire in March, I was considering coming back to see if anything would be said to us or at the very least, apologize for the employees horrific behavior, now I'm definitely done with this place. It really makes me sad because my son loves it there so much, but I'm willing to travel farther and spend more than be treated like this.
• JC

  Jesse Robinson (Colecago)

  Jan 26, 2026
  4.0
  Great experience. Rooms were clean, though they were lacking enough utensils and the soap dispenser was empty. It was set up well with a separate bedroom so the kids could sleep in the living room and go to bed earlier than us. Waterpark was fun and great for our kids 5 and 2, though on Saturday it was so packed you were lucky to get a tube in the lazy river and a large amount of people were tubeless going through, which was fine, but supposedly against the rules. The little shop, the main restaurant, and the snack bar were good. A bit costly but that's what you'd expect for on premise food. Staff was always very friendly. Only real complaint is we booked on the black Friday deal and we didn't know the waterpark was closing for a private event Monday at noon after opening at ten. When I called to see if they could check us in early because of it they said no because they were booked up and when you check in the earliest you can go to the waterpark is 1:30. So I feel we missed a good amount of waterpark time on Monday. They said they had that info posted in October on a banner on the website but I don't recall seeing it, maybe it conflicted with the banner for black Friday deal so it only showed that instead. Either way we'll be back with our little ones, we'll just take extra care to make sure we don't overlap with this yearly week long private event
• RS

  Ry Snow

  Jan 24, 2026
  2.0
  This is long winded…but there were just so many things that just kept adding up. Really not impressed. Especially for the money I spent on the room, compared to the rates I see for every other weekend..? Nothing seemed to be run well and no one seemed to have answers. Workers shared the same elevators to get to the waterpark and rushed in and out ahead of guests constantly and they were all so dirty. My hallway had two huge red dumpsters in it and a maintenance cart the whole time we were there, and the door was open to a storage room the whole time. So of course my two year old tried messing with them every time we came and went. The room really wasn’t too bad, the walls were super banged up and damaged but it was all tolerable. We were told we didn’t need a reservation for breakfast and then were asked if we had one when we got there and had to wait 20 minutes while there were 5 dirty tables and an open one sitting there. While we waited for food all the dirty tables still stayed like that while so many staff just seemed to do random things, and more guests had to wait at the door. Then an order at our table wasn’t even put in so she just canceled it and didn’t get anything. However the food was very good and portions for adults and kids were perfect. There absolutely needs to be a capacity limit to the water park. There were waaaaaay tooooo many people there for the size of the place. There was an employee present as you walk into the waterpark, but they didn’t actually monitor any wrist bands, rooms cards or towel colors, so there was a constant flow of people who could have been anyone and not just guests. I didn’t even wear my second day wrist band and no one cared or asked. The huge birthday parties with gift tables and food tables and use four or five e round tables… didn’t allow for anyone else to have tables or chairs. So there wast anywhere to put our stuff except corners on the floor. There were a good amount of life guards walking around, but not enough behavior correcting. The lazy river was chaotic. The hot tub was alllll kids. All kids, never with their parents. Splashing around and being obnoxious, despite all the signs. The staff even walked over on their rotation looked in and never asked the kids to leave. There wasn’t a nice calm spot for babies to wander in the water because of the damn bucket dropping. When loading my car the parking lot was over flowing and cars were parked up on curbs because there were so many people. If you use the water park after check out, you have to pay for lockers if you want them, which are no bigger than a purse. And I watched somebody pay for a locker at the kiosk, open it and there was somebody else’s stuff inside already..They took it all out and threw it on top and used it themselves anyway..So none of it is secure. The “locker rooms“ and bathrooms were outside of the waterpark for some reason. Like you have to leave and go into the regular hallway where activity tables and arcade is.. but they were damp and cramped because there were, again, way too many people there. And there was always a line to use it as well as the bathroom in the hall way. I was using the locker room changing the first of the three kids with me since we had already checked out of the room..I was told to leave by the cleaning personnel because she closed it down to clean. So we grabbed our stuff and left, but she put her cleaning cart in front of the door already and locked the wheels so I couldn’t get out. I had to ask her to let me out and then we stood outside for over a half hour while she cleaned, and there was a line out into the hallway, waiting for her to be done..on a Saturday while the waterpark was as busy as I said it was with all these birthday parties there. The tables in the hallway that are advertised to be used for crafts and other activities were all taken up with peoples luggage, swim stuff and birthday stuff. The place gives a bad look, being associated with Grand Geneva. The place absolutely needs a management change and employee overhaul.
• TH

  Tonika Hill

  Jan 21, 2026
  4.0
  Overall, the place was nice. However, I was disappointed that both bathrooms were not fully clean—there was hair in both showers, which was unpleasant. The jacuzzi area was also extremely slippery. I almost fell while getting in the shower with my daughter and ended up bumping my knee, which was very painful. I strongly recommend placing warning signs in that area so guests are aware and can be more cautious. The kitchen sink had a bad smell when I turned on the water smh Additionally, I was disappointed to learn that the gym is not open 24 hours, as my husband and I typically work out around 4 a.m. The Moose and Maple restaurant had really good breakfast food—we actually ate there twice lol! Unfortunately, we didn’t get the chance to try anything besides breakfast, but based on that alone, I would definitely go back to this restaurant again. I’d like to add this update as well ! Although the restaurant breakfast food is really good, please make sure you’re checking your charges carefully. We visited the restaurant twice and my husband paid with his card both times, yet my card was still charged because it was on file. I’ve been trying to get a refund for three weeks now and have provided proof showing my husband’s card was used. I emailed the documentation on Monday, and as of Friday I still haven’t received a response. On top of that, I spent well over $1,000 for the weekend celebrating my son’s birthday, only to then be hit with an extra charge that shouldn’t have happened. While it’s only around $40, no one should be overcharged, and it’s extremely disappointing that this issue seems to be getting overlooked and that I keep having to reach out to management to get it resolved.
• HS

  Holly Sleger

  Jan 14, 2026
  3.0
  We stayed for two nights during the week in off season. We found no crowds and no lines which was great. The room was okay. We did not have the same cleanliness concerns as some of the other recent guests.. We didn’t really utilize the kitchen besides the fridge but seemed okay. The bathroom could definitely use an update but my kids enjoyed the big tub. The bed was pretty awful as far as comfort goes.. the pillows were so tiny and the sheets like plastic. The fold out couch was okay for kids but I never would’ve been able to sleep on it. The lobby was beautiful but we arrived at 12:30 with intentions of using the waterpark before check in (as it states that you can use the waterpark before check in and will be notified when your room is ready).. they told us we couldn’t get waterpark access until 1:30 and to come back in an hour unless we wanted to pay $50 for early check in.. that was extremely frustrating as our kids were very excited and then we couldn’t go, a bit misleading. Luckily the arcade was open and we were able to waste an hour there. The restaurant (moose and maple) was tasty for dinner and great service so no complaints there! The water park itself was nice.. I liked the cushy floor of the kids area, it seemed overall pretty clean. The lifeguards were attentive and did their job. There was one unpleasant female lifeguard that yelled at my 3 year old for the smallest things and watched him like a hawk as if he was the naughtiest kid ever. Even when I was standing at the bottom of the slide to help him out she was staring me down with a nasty glare, (the sides of the slides are high so it’s hard for littles to get out).. that was very off-putting but at least she was paying attention. There was a lot of obnoxious kids in the lazy river but again, the lifeguards did a good job monitoring this. The larger (tube) slide was a little lackluster as it’s just completely dark inside.. some lights or something would be nice. I agree with what other people say about the hallways.. the carpet had a lot of crumbs (my 3 yo kept pointing out the mess!) and there were a ton of ceiling tiles with a lot of pretty bad water damage which is a bit concerning.The garbages on the outside of the building by the parking lot were all overflowing. The arcade was a lot of fun (my kids enjoyed that more than the waterpark they said!).. it was pretty clean and they had a lot of fun games, although pretty small (& expensive but what arcade isn’t?). The arcade attendants were nice. Bowling was super fun. The ladies that do the activities were so sweet.. we enjoyed some of the free ones and did the stuff and fluff which my kids enjoyed. Overall the stay was okay, amenities were fun, service was good but for the price I think I’d prefer to drive a bit further and go to The Dells and get A LOT more.

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