Timber Ridge Lodge & Waterpark

Reviews

• SW

  Sarah Wellner

  6 days ago
  2.0
  The waterpark was fine- the kids had fun and it wasn't busy until lunch time. The rooms that were being used as changing rooms and bathrooms were disgusting. Our room was terribly musty, the bathroom door was very damaged, the tub wouldn't drain so we were showering in a pool of dirty water in a tub that didn't look all that clean to me. There was a loose door stopper just rolling around. The gap between the fridge and counter in kitchenette was very dirty. It was all very run down. The ice maker on our floor was broken and when I went to front desk, they sent me to the third floor, when I feel that they should have asked me my room number and brought me a bucket of ice. Also, the glass door on the ice maker was covered in fingerprints and the tile floor looked as if someone started trying to break it up. We ended up cutting our trip short and leaving a day early because we just didn't want to spend another night in our room. The communication via text was excellent, but you need to have a clean, up to date resort to back that customer service.
• KA

  Kiley A

  Nov 16, 2025
  4.0
  Good for kids 10 and under. They ran out of towels a few different times though, so that was disappointing.
• JK

  Jennifer Connell King

  Nov 11, 2025
  5.0
  I stayed here for my daughter’s birthday. We had the best time! The room was great, the waterpark was so much fun for the kids and the lifeguards were very attentive and the food was delicious!
• PP

  Paul

  Nov 10, 2025
  4.0
  EDITED REVIEW: Customer service reached out to me and they seemed liked they really care about customer service and want to do better. I feel bad for leaving a 2 star review so I'm going to bump it up to 4 for their accountability. I hope this hotel is successful in the future I can't really recommend this hotel. The water park was fun but I had issues with my reservation. First of all I came here as a part of a marriage retreat and we were going to stay at the grand Geneva but stayed here instead so we could have a suite. Several people (including the hotel staff themselves) told us to book from November 6th to November 8th (from Thursday to Saturday) so that we could check out on Sunday. This is false. Our check out day was on Saturday instead of Sunday which caused a lot of issues. When we got there the lady at the desk assured us that it was an easy fix and that they would take care of it. Well they didn't. They wanted to charge us the standard rate for another room instead of the group rate discount that we got when we originally booked. She told us to talk to the event manager so that we could get the extra night for the group discount. So we talked to them and they said they would handle it, and another day passes and nothing happens. So we call again. They tell us they can extend the stay by one night with no mention of pay. Nothing happens. Another day passes. Now it's Saturday and they want to charge us the standard rate for an extra day. Fine. At this point we have no choice since the retreat doesn't end until Sunday. They charge us for the extra day. Another day goes by. We get charged again for the extra day (double charge) we ask them why. They said because they charge the cards at specific times. For some reason they have no control over their own card charging services and had to charge us twice to refund us after several business days. Wasn't worth the hassle to go through all of that. I'd rather just stay at the Grand Geneva or even a cheaper hotel where they don't play games with your money. I'm sorry but I can't recommend this place. My kids are young so to them, a kiddy pool isn't that different from a water park.
• SL

  Suzette Lane

  Oct 19, 2025
  5.0
  I always say it's not the problem it's how people react and correct the problem. We checked into our room and the toilet did not flush. Engineer showed up within 20 minutes to fix it. Then took a bath and the cover for the jet came off and I was coated in a Grey film. The bathtub was also out of body wash. I also had to clean the tub since there was a grey film all over the tub. Luckily I brought soap. I called for it to be fixed. They fixed it the next day and took almost all morning for them to do so. We had bad service for breakfast the first day but we had amazing service for dinner and breakfast the next day. I cannot say enough about the servers we have for dinner and breakfast the next day. The jets in the indoor/outdoor hot tub are not working. Despite everything that happened we did enjoy our little get away.

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