Timber Ridge Lodge & Waterpark

Reviews

• SJ

  Sara Judd

  4 days ago
  1.0
  We stayed there 1/7-1/8 in room 172. First I will agree with another review about door 5 being difficult to close. Every time we went to use it it was already left open. We were excited to get to our room only to be immediately disappointed. The cleanliness has went waaaaaaay down. Hair in the tub, shower walls were dirty, all 3 bottles of body wash, shampoo, and conditioner were completely empty, kitchen sink smelled so bad and realized it was from the garbage disposal that I’m sure has never been cleaned ever, rim around the sink was so gross, we had 2 forks 3 butter knives and 7 spoons, it took them several times to come to our room to bring us extra forks, a spatula and tongs even tho we asked for them at the same time, our dishes were dirty and even had food stuck to the spatula they brought, the inside of the dishwasher has never been cleaned either. You can see where the soap drips down and we even tried to clean it but it’s so caked on there you need an sos pad or something like that. They need to hire new cleaning staff for a good deep clean because obviously these people are doing the bare minimum and it’s awful we pay all this money to stay somewhere so dirty. My kids loved the waterpark except the one stickler lady who was constantly nagging them about every little thing. The arcade was fun except the claw games that clearly rip you off. The kids at the counter were great. We will NOT be returning.
• DS

  Dan Szkolny

  5 days ago
  3.0
  Probably two and a half stars. because my grandkids had fun at the water park and everybody was very friendly. But when it comes to the room, it was pretty gross. A very poor job on the cleaning, missing tons of utensils, which took a couple times to even get the simplest of items. the garbage disposal really smelled bad along with the dishwasher which was broken also. the kitchen faucet leaked pretty bad. There was no shampoo, conditioner or body wash. the carpet along the kitchen tile was frayed away in exposing tack strip. definitely. Not worth? Well, over $200.a night that I spent.
• MM

  Mckenley

  6 days ago
  1.0
  This hotel was obnoxiously dirty. The elevators had bagels and wrappers in them. The staircases full of crumbs and others. I’ve also seen in a previous reviews about the same issue. In one particular review it talked about the insect raid and unfortunately we also had that problem. The staff members were very dismissive of the situation and offered little to no help. Unless you planing on being raid spray to your stay find another hotel. I’m disappointed in the resort for the disregard of these situations. Whoever is replying seems to just be replying just to reply without doing anything. The review I saw was from 4 days ago but we had already booked so I was trying to give it a chance. Safe to say it won’t be happening again. Take accountability!!
• RR

  Rosa

  Jan 3, 2026
  1.0
  Me and my family have booked before and we’d had a great time. Rooms were decent as well as the prices. But this time around it was horrific. For one the hallways of the hotel are extremely dirty. Looks like no one vacuums ever. Made it very uncomfortable and it was not a good look. Next, the upstairs toilets wouldn’t flush. Finally and most important, there were stink bugs everywhere. In the curtains, above the bed, on the pillows, cabinets. This was insane we called for assistance once and they helped up until more came. We called again and a different man came and he offered no help. When we asked to have our rooms switched apparently they were “fully booked” the parking lot was pretty empty to me by the way. It saddens me that we will not be booking again as our previous encounter wasn’t like this. We will not be booking again.
• MB

  Mandi Burley

  Dec 23, 2025
  2.0
  We went home a day early - it was our fifth and probably (hopefully) our last visit. TRL has gone so far downhill since our first time here in 2017. Not even a “how was everything?” from the desk staff on our way out as we departed a full day early. They don’t ask because they know the answer: it’s crowded, the food is bad, the lines are long, the room has multiple maintenance issues, and there is so much NOISE. Guest internet is overwhelmed/lacked service at the end of our visit. Door 5 to the outside is difficult to pull all the way closed (anyone can get in). Bad behavior in the waterpark is thinly policed - expect kids climbing the rock features, aggressive play in the lazy river, screaming, running, and kids hanging out at the bottom of water slides. They used to whistle at guests for this kind of behavior but now it’s a free for all. I swear they used to have more river tubes, because now it’s like you have to bribe someone to get one. The waterpark slides and lazy river were shut down for most of our evening there on 12/22 due to what was rumored to be a turd in the water. Ok I guess they didn’t put the turd there themselves but it really became symbolic of a visit characterized by disaster. The arcade remains fun - our typical spend here is about $120-180 and that’s enough to win a some claw machine toys and several thousand tickets to spend at the counter. The arcade counter employees are responsive to machine malfunctions and great with children.

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