Holiday Inn Express & Suites Elkhorn - Lake Geneva Area by IHG

Reviews

• MG

  Michael Grussing

  Nov 13, 2025
  4.0
  Very clean. Staff was very friendly and helpful. Regular breakfast, in the lobby area, in the morning with microwave, refrigerator, and coffee maker in your room. Very good starting point to explore the area.
• BS

  Brian Selerski

  Nov 8, 2025
  2.0
  This hotel has gone through a change of ownership and management. In my opinion it is all for the worse. It is now the most odd place to stay. We were in town for a few weeks and returned to this hotel that we had been at back in 2021. For example they can only play The Weather Channel on both of their TVs in the lobby. My son asked to put something else on because he was going to spend some time in the lobby and they front desk said no one was allowed to change the channel. 24 hours of The Weather Channel on mute is just weird. We stay in hotels full-time and not one other hotel has not allowed someone to put another program on. My wife has an environmental illness so she just needs to step into a room before booking. Again, we have lived throughout the country over the past 4 years and not one hotel didn't allow my wife to do that. However, this hotel would not allow her to check a room first. We booked two rooms just to hedge our bet that one room would work. The front desk manager said that if anyone steps in the room it has to be re-cleaned by housekeeping. Even during COVID other hotels allowed us to check a room first. The staff members are rude and this is a top down thing all the way from management of the hotel. They are in the hospitality business but hospitality isn't what they do. If you are just coming through for a night it is probably a good place to stay, but if you have any need beyond just sleeping for the night they will make you feel unwelcome.
• JP

  Jacob Paulson

  Oct 25, 2025
  1.0
  I had a very disappointing experience at the Holiday Inn in Elkhorn. The staff was disorganized from the start — check-in took far longer than it should have, and no one seemed to know what was going on. When I asked for help or clarification, I was met with rudeness and a complete lack of professionalism. It’s clear that management needs to work on training and communication because the way guests are treated here is unacceptable. I expected far better from a Holiday Inn property and will not be returning.
• KK

  Kathy

  Oct 25, 2025
  4.0
  Absolutely one of the cleanest places that I have stayed. My room was very clean, well stocked, and smelled clean as well. I went and ate breakfast, and an hour later, went and ate it again! I think i gained 5# on breakfast alone! I highly suggest getting a king room at this hotel. My bed was a giant bundle of comfort and happiness. The only drawback to the entire hotel, is that there is no hot tub. But I also know how dreadful the upkeep is with hotel hot tubs. But us older folks like to soak in a nice, hot, hot tub! What a wonderful stay. I wish I was staying an extra night. Peace!
• GD

  Gerti dimo

  Oct 14, 2025
  5.0
  Everything was perfect at this hotel! Super clean, and the staff was awesome. Will definitely stay again here

Frequently Asked Questions About Holiday Inn Express & Suites Elkhorn - Lake Geneva Area by IHG