Best Western Stanton Inn

Reviews

• HS

  How Saver

  Dec 24, 2025
  1.0
  My family planned a special trip to celebrate my brother’s 21st wedding anniversary with a stay at the Best Western Stanton Inn in Chilton, Wisconsin, followed by dinner at Roepke’s Village Inn Supper Club. A winter blizzard delayed our arrival slightly, but my brothers and their wives were waiting in the lobby by the cozy fireplace. At check-in, front desk clerk Joe started off friendly and courteous—while a woman sat behind the counter polishing her nails. He gave parking and key card instructions. After a pleasant dinner (everyone had just one drink), we returned around 7:00 PM amid worsening blizzard conditions, eager to gather by the advertised lobby fireplace for conversation and a nightcap. The hotel promotes this fireplace as a welcoming spot to “keep warm” and relax. My wife and I headed to our room briefly, then I made a drink and went to the lobby. By then, my brothers had arrived to find the lights turned off and Joe abruptly declaring the lobby closed—despite the fireplace still burning and the nail-polishing woman lounging there alone, enjoying it privately. When my brothers politely asked why she could stay if it was closed, Joe snapped that she was “with him” and it was “none of their business,” rudely ordering them back to their rooms. I arrived moments later and calmly asked why the lobby was closed early (we’d been told it stayed open until 10:00 PM). Joe exploded, shouting angrily: “I said it’s closed and it’s none of your business—so shut up and go back to your room or I’ll kick you out. Just try me!” He then fabricated excuses, claiming he closed it because “you guys left a big mess” earlier, and the woman chimed in that we’d “had too much to drink”—both outright lies. The only “mess” was possibly moving a small table closer to the fire, and we’d been tidy with no excess drinking. As I left, I asked his name for my report. He barked, “Don’t bother, I am the management.” We were stunned and retreated to one brother’s room to process the bizarre hostility. My wife and I (both in our 80s), along with my brothers (late 70s), are quiet, respectful seniors—not rowdy troublemakers. Paying over $185 per room, we deserved basic courtesy and access to promised amenities. Instead, Joe was disrespectful, sarcastic, confrontational, and threatening—abusing his power to shut down a guest common area for his companion’s exclusive use. His unprofessional outburst and lies created fear and ruined our celebration. This was truly the night from hell, thanks to Joe’s appalling behavior. Ownership needs to replace this so-called “manager” immediately—he’s a liability to the hotel’s reputation
• ET

  Etienne Tétreault

  Dec 21, 2025
  5.0
  The spa was nice!!!
• CF

  Carlson Five

  Nov 23, 2025
  4.0
  We’ve been coming to this hotel for years to get together with family that comes from all corners of the area (Appleton, Sheboygan, Manitowoc). They’ve had updates and the rooms are and have always been clean. Things that could be improved upon: lighting is too dim in the foyer (making it feel unwelcome), there is no elevator to the second floor, and the rules around using the pool have become REALLY STRICT recently - absolutely no food or drinks at all (not even water) in the pool room and you are not to take the pool towels out of the room at all. With these new rules we will probably not be returning - using the pool is the main reason we go and we felt like we were a nuisance to the staff.
• SS

  Sasquatch (Sasquatch)

  Oct 29, 2025
  5.0
  Great staff. Clean ans tidy. Quiet place to sleep.
• DA

  Dan Arnold

  Oct 5, 2025
  5.0
  Very clean rooms. I slept like a Rock as there was zero outside or inside noises. Front desk was very accommodating good job on her part. Breakfast was good as well and exceptionally clean.

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