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About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Discover comfort and quality service at Holiday Inn Tacoma Mall, where thoughtful hospitality meets modern style. Our welcoming team and inviting spaces ensure an enjoyable stay from check-in to check-out.
Whether you're here for a short stay or settling in for a while, our dual-brand property offers the best of both worlds. Enjoy the full-service hospitality of Holiday Inn alongside the extended-stay comforts of Candlewood Suites, all under one roof.
Located just minutes from downtown Tacoma and Joint Base Lewis-McChord (JBLM), our Tacoma Dome Hotel puts you close to the city’s best attractions. Explore the Tacoma Dome, Museum of Glass, Point Defiance Zoo & Aquarium, and Wild Waves Theme & Water Park. Visit Point Ruston Waterfront, LeMay – America's Car Museum, and Chambers Bay Golf Course, all within easy reach.
Elevate your stay with modern essentials, including our 24-hour Fitness Center, heated indoor pool, and whirlpool. Host business and social gatherings in our 8,500 sq. ft of event space and take advantage of free Wi-Fi and free parking. Dine at our on-site restaurants, Holiday Inn Restaurant and Bar and Secret Burger Kitchen (SBK), where kids under 12 eat free, or wind down your evenings with a draft brew or signature cocktail before retreating to your clean, comfortable guest room for a restful night’s sleep. We provide everything you need for a memorable stay in Tacoma.
Location
Holiday Inn Tacoma Mall by IHG
8402 South Hosmer Street, Tacoma, WA
98444, United States
Hours
Reviews
4.2
797 reviews
5 stars
465
4 stars
165
3 stars
66
2 stars
33
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly BB, Sean, and Jasmine, received high praise for their friendly and helpful service, enhancing the overall guest experience.
Cleanliness
While many guests noted clean rooms, there were several complaints about unclean bathrooms and issues with room cleanliness upon check-in.
Amenities
Guests appreciated the hotel's amenities, including the pool, restaurant, and breakfast options, although some reported issues with noise and temperature in the pool area.
Location
The hotel is conveniently located near shopping and dining options, but some guests expressed concerns about noise from traffic and nearby activities.
Management Issues
Several reviews highlighted poor management responses to complaints, particularly regarding refunds and handling of guest concerns.
- TWTailai WanJan 6, 20262.0This is the second time I need to stay here for a roadtrip, it was bad the first time, and even worse this time: the hotel surround is extremely noisy during the night, big engine cars are popping if not racing on the nearby street endlessly until 2am, my family feel we are sleeping on an airway. The room has poor noise isolation. In my opinion this location is unsuitable as a hotel. The staffs are nice and rooms are clean.
- SSShyanne SchlauchDec 28, 20255.0BB was absolutely wonderful checking us in! She is so pleasant to interact with and truly made my hotel experience so much better. Felt like I was talking to a friend not just another employee. Thank you BB for wonderful customer service 🖤
- BSBrenda SmithDec 25, 20253.0Stayed on 12-20-25, The room appeared clean, but I was bit three times during the night. I looked for fleas or spiders, but never found them. The tub was not cleaned very well either. This hotel is booked for me by my employer. Though the staff is very friendly and helpful.
- CHCharles HouseDec 16, 20255.0Good hotel, rooms are standard. Service is great, location is right where I need it. The attached restaurant is excellent.
- LBLavonna BracelenDec 9, 20251.0This hotel had no hot water. A cold jacuzzi and cold bath are not my idea of an ideal relaxation time. When I complained I was told it has been that way since remodel! Well then fix it! It was my birthday I only like 15 minutes from the hotel I went there for the pool and a relaxing jacuzzi on MY day. I should have stayed home at least I could have had a HOT bubble bath!
Frequently Asked Questions About Holiday Inn Tacoma Mall by IHG
Does Holiday Inn Tacoma Mall have a restaurant on site?
Yes, our hotel features the Toast-to-Toast Restaurant and Lounge, which serves a variety of American dishes and is open daily for breakfast and dinner.
Is parking available at the hotel?
Yes, we provide ample parking for our guests at no additional charge.
Is Wi-Fi available at Holiday Inn Tacoma Mall?
Yes, complimentary Wi-Fi is available throughout the hotel for all guests.
How close is Holiday Inn Tacoma Mall to Seattle-Tacoma International Airport?
We are 28 miles north of Seattle-Tacoma International Airport, which is about a 30-minute drive.
Is there a business center available at Holiday Inn Tacoma Mall?
Yes, our business center is equipped with computers, printing, and fax services, available for guest use 24/7.
Does Holiday Inn Tacoma Mall offer a Fitness Center?
Yes, Holiday Inn Tacoma Mall features a fully equipped 24-hour Fitness Center.
Which airport is closest to Holiday Inn Tacoma Mall?
Holiday Inn Tacoma Mall offers proximity to Seattle-Tacoma International Airport (SEA).
Does Holiday Inn Tacoma Mall feature EV charging stations?
No, Holiday Inn Tacoma Mall does not offer access to EV charging stations.
Are the rooms and bathrooms at Holiday Inn Tacoma Mall ADA compliant?
Yes, Holiday Inn Tacoma Mall offers guest rooms and bathrooms equipped with ADA-compliant accommodations.
Does Holiday Inn Tacoma Mall offer laundry service?
Yes, Holiday Inn Tacoma Mall offers access to self-service laundry facilities.
What are the check-in and check-out times at Holiday Inn Tacoma Mall?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does the hotel offer free parking for guests?
Yes, Holiday Inn Tacoma Mall provides free self-parking for guests.
Are pets allowed at Holiday Inn Tacoma Mall?
No, pets including cats and dogs are not allowed at the hotel.
Is there a fitness center available at the hotel?
Yes, the hotel features a fully equipped 24-hour Fitness Center with elliptical machines, free weights, and treadmills.
Does Holiday Inn Tacoma Mall have swimming pool and hot tub amenities?
Yes, the hotel has one indoor heated pool and a hot tub available for guest use.
Are there on-site dining options available?
Yes, guests can dine at two restaurants on-site, including the Toast To Toast Restaurant and Lounge and Secret Burger Kitchen (SBK).
Is the hotel accessible for guests with mobility challenges?
Yes, Holiday Inn Tacoma Mall is mobility accessible and features accessible parking and elevators.
How does the hotel ensure cleanliness and safety amid health concerns?
The hotel uses commercial-grade disinfectants, enhances cleaning in guest rooms and common areas, practices safe food handling, requires employees to wear protective equipment, and offers contactless check-in and checkout.
What entertainment options are near Holiday Inn Tacoma Mall?
Nearby you can find the Banquet & Conference Center for events and Nate Jackson’s Super Funny Comedy Club for live comedy shows.
What nearby restaurants can guests try in the area around Holiday Inn Tacoma Mall?
Guests can explore a variety of nearby dining options including Ichiban Teriyaki (Japanese cuisine), La Perla taco truck (Mexican fast food), and Latitude 84 (sports bar).