Business Details
About
HotelHilton Garden Inn
Daily Mandatory Charge includes: Pierce County Tourism Assessment. FeeWere located within a mile of Downtown Tacoma, Brewery Blocks, and Tacoma Dome. Point Defiance Zoo and Aquarium, Swan Creek Park, Highland Hill Shopping Center, and Point Ruston are less than seven miles away. SeattleTacoma International Airport is a 26-minute drive. Enjoy our 24-hour fitness center, restaurant and bar, and sunlit meeting room.
Location
Hours
Reviews
4.2
1,251 reviews
5 stars
648
4 stars
358
3 stars
136
2 stars
34
1 star
75
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its clean and spacious rooms.
Staff Performance
Feedback highlighted the friendliness and helpfulness of the staff, though some reviews noted issues with attentiveness and professionalism.
Service Issues
Several guests reported slow service in the restaurant and problems with check-in, including double charges and unhelpful front desk staff.
Parking and Location
While the location was generally appreciated, guests expressed frustration over parking fees and security concerns regarding vehicle break-ins.
Dining Experience
The breakfast service received mixed reviews, with some guests finding it overpriced and slow, while others enjoyed the food.
- DJDonna Jamieson5 days ago4.0We've been staying here for a month due to family illness, they did give us a wonderful rate. The rooms are nice for the most part, the staff is attentive sometimes room service is lacking.
- KBKerri BealDec 28, 20255.0Just the location needed for a holiday visit. Room was nice, parking was not free, but was convenient. No free breakfast. Friendly staff!
- KVKevin VickeryDec 23, 20255.0A really nice upper mid-level hotel in an excellent, easily accessable location in Tacoma. Rooms were spacious and clean.
- STScott ThurstonDec 20, 20255.0Amazing staff, wonderful stay.
- NFNeil FernandesDec 2, 20253.0This has been one of the most unusual Hilton properties I’ve stayed at. To start, they have a policy requiring staff to enter the room every five days—a rule that appears to be unique to this location. After speaking with the manager, it sounds like they may be revisiting this policy. When I returned for a subsequent stay, I discovered another quirk: they do not accept Apple Pay or Google Pay and require a physical card for all transactions. The morning food service is decent, though slightly overpriced. If you’re looking for alternatives, Fusion Donuts across the street offers good breakfast options, including some savory items. On a positive note, I want to acknowledge the manager for promptly fixing the Peloton when it was out of service. I genuinely appreciated the sense of ownership and responsiveness. That said, these experiences are not what I typically expect from a Hilton property, and, based on them, I’m not sure I would choose to return—though of course that’s just my personal opinion.
Frequently Asked Questions About Hilton Garden Inn Tacoma Downtown
What are the check-in and check-out times at Hilton Garden Inn Tacoma Downtown?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Hilton Garden Inn Tacoma Downtown allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast available at the hotel?
Yes, breakfast is available for guests at the hotel.
Are there any fitness facilities available for guests?
Yes, there is a 24-hour fitness center available to guests.
Does Hilton Garden Inn Tacoma Downtown have an indoor pool?
Yes, the hotel features one indoor pool which is accessible to guests.
Is there parking available at the hotel?
Yes, self-parking is available for guests at Hilton Garden Inn Tacoma Downtown.
Is the hotel accessible for guests with disabilities?
Yes, the hotel provides accessible parking, an accessible elevator, and an accessible pool.
What dining options are onsite at Hilton Garden Inn Tacoma Downtown?
The hotel features one restaurant and a bar for dining and drinks.
Can you recommend some nearby places to visit around Hilton Garden Inn Tacoma Downtown?
Nearby attractions include Downtown Tacoma, Brewery Blocks, Tacoma Dome, Point Defiance Zoo and Aquarium, Swan Creek Park, Highland Hill Shopping Center, and Point Ruston.
What local breweries and bars are near Hilton Garden Inn Tacoma Downtown for guests to explore?
Guests can visit nearby spots like Incline Cider House, The Living tapRoom, Camp Colvos Brewing + Pizza Co, 7 Seas Brewery and Taproom, Douglas Lager, and Heidelberg Beer for great local drinks and atmosphere.