Candlewood Suites Sumner - Puyallup Area by IHG

Reviews

• NH

  Nikol T. H.

  Mar 21, 2026
  5.0
  We had a wonderful long-term family stay here during a business trip. I want to focus only on the positives because this place is great,no matter of the negatives! The amenities made us feel very comfortable—we loved the free laundry, morning coffee, and being close to everything.Even the view is awesome! Despite being pet-friendly, the hotel is spotless and doesn’t smell like pets at all. The staff and managers (Mrs.Desiree Reed) are polite and friendly. Highly recommended!
• RS

  Rob Smith

  Mar 19, 2026
  3.0
  Took several phone calls, over multiple days, but they finally fixed their technical error and were able to resolve my issue.
• JS

  Jason Shep

  Mar 13, 2026
  5.0
  Called at 1 AM today and the night auditor on staff was super helpful with finding a room. I ended up making other plans but wanted to leave a review just because it's late, I'm tired and the customer service was on point. Thanks guy!
• KG

  K G

  Mar 3, 2026
  2.0
  We stayed here on the 21st of February and booked our room through the online reservation system through the hotel (not a third party). When we arrived, they did not have the room we booked and put us in a room with less sleeping space. When we got to the room, we realized that housekeeping had either missed the room entirely or done a really poor job. There were dirty dishes left on the counter, surfaces covered in crumbs and grease, wet towels on the floor, a dirty toilet seat… it was not what I expect from a hotel like this. It was late at night and we were exhausted, so we dealt with what we were given, but this was a major oversight by the hotel and we left feedback with the hotel feedback form many days ago and still have not received any sort of message from the management at this location. Honestly, at this point I think we are due a refund at minimum. Tldr: the room we booked was unavailable and we got downgraded; the room we ended up getting was not cleaned or prepared for us, it was dirty; we still have received no communication directly from the hotel management and are waiting to see how they will make this right.
• CL

  Charles LaBadie

  Feb 7, 2026
  1.0
  The room was very nice and clean however this was the worst stay I’ve had at a hotel. The fan in the bathroom sounded like a motor running all night long. I went to the front desk to complain and the guy told me that it’s normal and they all sound like that. This is unacceptable. After looking at the other reviews I don’t believe that’s possible. No one would stay here if that’s the case or leave a decent review. I also never leave reviews but after the night I had I need to let others know. Unless you are a hard sleeper do not bother staying here especially if you plan to sleep at all.