Customer Service
Many guests praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Yobani, Christopher, and Giselle.
Location
The hotel is well-located, within walking distance to major attractions like Pike Place Market, making it convenient for guests.
Room Quality
While some guests enjoyed the cleanliness and comfort of the rooms, others noted issues such as small bathrooms and outdated decor.
Amenities
Feedback on amenities was mixed; while some enjoyed the pool and restaurant, others reported cleanliness issues and dissatisfaction with the hot tub.
Billing Issues
Several guests experienced problems with billing, including unexpected charges and disputes over room rates, leading to frustration.