Hotel 1000, LXR Hotels & Resorts

Reviews

• MR

  Micah Rosen

  1 day ago
  5.0
  Excellent room and superb staff. They went above and beyond by helping make my girlfriend birthday special. By far one of the best hotels in Seattle.
• SS

  Seongbo Son

  Nov 15, 2025
  1.0
  This hotel was, without question, the worst service experience we have ever had among all the properties we’ve stayed at through Amex Platinum FHR. To be completely honest, the physical condition of the hotel itself was fine, but the staff’s service and lack of professionalism were far below what is expected from a Hilton-affiliated property. In my view, this is a serious issue that damages the Hilton brand. To put it plainly, the treatment we received during check-in was worse than what you would expect at a cheap motel. Despite failing to provide our room at the designated check-in time (we were not given a room from the scheduled 4:00 pm check-in until 4:50 pm), they treated us as if we were the ones making unreasonable demands, as if we were “bothering” them. In reality, we stood in the lobby for about 50 minutes, soaked from the rain, with absolutely no assistance. Only after we formally complained through an Amex Travel representative were we finally given a room. During this process, they even claimed they could not assign us a room because we “had not yet arrived,” even though we had been standing directly in their line of sight from the moment we requested check-in. They attempted to smooth over the issue with an outright lie, and at no point did they offer a formal apology. When we asked whether there was somewhere to sit while waiting, a male staff told us to either pay to use a meeting room or go to the restaurant. The staff stared at us without a single word of apology and then made a dismissive hand gesture essentially telling us to “get out of the way,” which was blatantly disrespectful and humiliating. We were treated in ways that made us genuinely wonder whether that staff was like a ractist. Before this happened, there was one more thing. We arrived in Seattle earlier than expected, so we went to the hotel before the 4 pm, regular check-in time, to leave our luggage and also to check whether early check-in—which is one of the benefits of FHR, when available—might be possible. During that process, we were asked by the hotel to place a deposit hold on our card, and we did so. However, since the previous guest had not yet checked out, we were told early check-in wasn’t available at that moment, and that the hotel would contact us as soon as the room was ready. We totally understand because they are providing convenience and it is also the right of the previous guests. Despite this, we received no update from the hotel all the way up to 4 pm, the official check-in time, so we went back to the hotel to check in as scheduled. At that point, the male staff treating us repeatedly insisted that we needed to place a deposit hold on our card—even though we told him several times that we had already done it. Instead of verifying anything, he kept responding in a frustrated, lecturing tone, repeatedly explaining why the deposit was required, as if we didn’t understand. We kept asking him to check our payment history because we knew we had already placed the deposit hold on our card. Only after nearly five minutes of back-and-forth did he finally look it up and confirm that the deposit had indeed been placed hold and that no additional charge was needed. Throughout this entire interaction, the staff seemed careless, dismissive, and overly obssess to correct the customer rather than simply verify the information. Consdiering all of these situations, we will never stay at this property again. We chose this hotel based on the positive Google reviews and Hilton brand reputation, but our long-anticipated trip to Seattle began in the worst possible way because of this hotel’s unprofessional and frankly unethical behavior. If this hotel defines itself as a place that provides such low-level service, then there is nothing more to say. But considering that it operates under the Hilton name, this is deeply concerning. We hope no other guests experience what we did.
• SP

  Sarah Perla

  Nov 9, 2025
  5.0
  Hotel 1000 is absolutely amazing and so is everyone who works there. I loved my room; it was spacious, comfortable, immaculately clean, and had a beautiful view of the water. The location is perfect. They put up Christmas decorations during my stay and everything was so beautiful. But it's the staff and the service they provide that make Hotel 1000 really stand out. Every single person was so friendly, kind and helpful, and really made me feel valued. They were also so welcoming and wonderful to my dog - lots of pets and treats, and a dog bed and food/water bowls were provided. I will definitely stay here whenever I'm in Seattle!
• MM

  Mike

  Nov 6, 2025
  1.0
  Paid $1200 for two nights stay at the corner suite as a weekend on the town for wife’s birthday. What followed was a sad example of corporate decay. Before our visit got an email from concierge asking about any special requests or celebrations, told them we are celebrating wife’s birthday. They replied they would be sure to send something nice up. I thought nice, for $1200 maybe they’ll send some chocolate or something. It would be a nice little gesture at this boutique hotel. However during the stay there was nothing, not even a note or a greeting for the wife. Ok fine. Next time LXR Hilton don’t ask, though there won’t be a next time. The bathroom had a wall-sized window to the outside with an electronic shade. We immediately noticed the shade would not fully close, leaving 6+ inch full length gap to the outside. Called down to the front desk, they sent someone to look at it. He told us they would need to repair it the next day. For $1200 for two nights stay we weren’t willing to have construction going on in our room during the stay nor give outsiders a free view into our bathroom, instead told him to bring us a bunch of towels and we would plug the gap ourselves. So much for any sense of ambiance. Next was the bathroom sink drain. Turn on the faucet to anything more than a mere trickle and the drain would not be able to keep up. The sink constantly had standing water in it. Imagine paying $1200 and having to wash up with a trickle in the sink a few drops at a time. Bathroom does not have a fan. Taking a shower? Enjoy your sauna for an hour afterwards. But there’s more. There was a wine cooler with the usual overpriced items inside next to the bed that made a constant high-pitch whining sound the entire time. Day and night constant whining, if we didn’t have tinnitus before we certainly got it now. Room phone had two different room numbers printed on it and the handset didn’t work, speakerphone was the only option. Two electrical outlets on the bedside table and both were non-functioning. Want to browse your phone before sleep? Nope, charge your phone across the room. The air conditioning vent is installed to constantly blow on the bed. Nights were a frustrating mix of too cold and too hot. But when you wake up both shivering and sweating every other hour at least you will be greeted by the abrasive whining of the wine cooler to lull you back to sleep or drive you insane, whichever comes first. On the final morning, ordered a latte and avocado toast at the All Water restaurant in the hotel. Latte cup came with coffee grinds all down one side of it as well as coffee grinds in the crema. Looked as if someone drank from it and it tasted only slightly gritty. Never mind the “avocado” toast that was mostly onion and egg and no avocado. At least breakfast was consistent with the rest of the experience. On top of all that, there’s the mandatory valet charge at $70 per day. On the final morning we called down to the front desk to have our car brought and we headed down to checkout. While outside waiting for our car, a man stood in front of us with his hand out without saying anything. At first I thought some homeless guy asking for money. After a few awkward seconds my wife handed him the valet ticket when we guessed he worked at the hotel. Then while we were pushing luggage toward the car the same man grabbed my wife’s elbow from behind and then reached for her luggage, again without saying anything. Oh he wanted to help…However LXR employees you do not grab female guests from behind without permission. If he was special needs one might understand, but while loading the car he started asking where we were from so he knew how to speak just fine. An uncomfortable ending for sure. Overall a 4-star display of an artificial facade that had all the ambiance of a rural roadside motel the closer you looked. Hilton’s greedy failed attempt at a boutique experience. Not coming back.
• KP

  Khim Higgins Photography

  Nov 4, 2025
  5.0
  We had a lovely one night stay on our way to Japan for our 15th yr anniversary. We had a corner room with a beautiful city view. The location is perfect for walking to Pike's Place, a short 5 min stroll. From check in to checkout everyone was friendly. The restaurant on site - All Water serves delicious food! The room was super clean, hotel lobby spotless, location superb. We look forward to returning in a couple of weeks on our way back from Japan for one last night before heading back to Orlando. Highly recommend this hotel!

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