Embassy Suites by Hilton Seattle Downtown Pioneer Square

Reviews

• JS

  Joe Sage

  1 day ago
  5.0
  This hotel is pretty awesome! Great location, friendly staff, rooms are nice. The pool area has an outdoor deck and breakfast was good. Thanks!
• JJ

  J

  Nov 16, 2025
  4.0
  Amazing and friendly staff, daily complimentary cocktail, and clean rooms. The location is right next to Lumen, Chinatown, and the light rail or train station. Since it’s downtown parking can be a challenge but overall pretty good.
• ST

  Sa Ta

  Nov 2, 2025
  5.0
  Got upgraded to a stadium view suite. Coffee, microwave and fridge in room. Nice toiletries, the lotion actually moisturizes and smells good. Breakfast is great, lots of options, fruit pastries, eggs, bacon, savory well seasoned potatoes as well as omelettes made to order. One peeve, we had DND on door and so they called asking re housekeeping. Kind of defeats the purpose of DND if you call the room. Was up until 3 am at a rave so being awoken by the phone was pretty annoying.
• JR

  Joseph Russell Johnson III (Rusty)

  Oct 24, 2025
  5.0
  Staying here for three nights. The hotel, rooms, staff, food is all excellent. I’ve eaten in the bar twice. Food and drinks are very good. Bartenders, Terra and Christian are courteous, friendly, know their drinks, helped with recommendations about food, and are very customer focused with the people at the bar and in the restaurant. I’d highly recommend this hotel. My TV was not working when I arrived and hotel engineer Jack came up and fixed it immediately. Very friendly, courteous, asked me where I was from, made some suggestions about places I might want to see while I was here visiting. Just an all-around good experience this week at the hotel.
• BG

  Benjamin Gay

  Oct 21, 2025
  1.0
  My experience at Zephyr Bar, located in the Embassy Suites by Hilton in Seattle, was not just disappointing; it was an unmitigated disaster that failed on every conceivable level. We booked a reservation expecting the quality and ambiance associated with the Hilton name, but what we encountered was a masterclass in mismanagement, poor quality, and a complete disregard for customer experience. First, let's talk about the "decor and layout." To call it a layout would be generous. It felt more like a storage closet where someone had haphazardly thrown an excessive number of chairs and stools into a cramped space to maximize capacity. The result was a cheap, crowded, and claustrophobic environment. Patrons were constantly bumping into each other, navigating a maze of wobbly, dirty tables. It was the antithesis of luxurious; it felt like a chaotic, poorly planned fire hazard. A 20% reduction in seating would be a start, but a complete redesign is what's truly needed. The ordering system was a joke. A long, disorganized queue snaked towards the bar, where unprepared staff struggled to manage the chaos. People were constantly cutting in to ask questions because the process was so unintuitive and poorly managed. The staff's excuse? They "didn't know a game was happening," a shocking admission of incompetence for a downtown Seattle hotel bar. When I finally received my draft beer, it was completely flat—a sad, bubble-less pint. When I had the audacity to ask for a replacement, the staff member's visible disappointment was palpable. They clearly did not care about the quality of their product. To make matters worse, all drinks were served in cheap, plastic glasses, further detracting from what should have been a premium experience. The cocktails were disgusting and poorly made, reinforcing the feeling that the entire operation was a cynical attempt to cheap out wherever possible. The food service was an absolute circus. Orders were delivered late, and servers wandered aimlessly, auctioning off plates to the wrong tables. We witnessed multiple groups accepting food that wasn't theirs out of sheer desperation. The only way we eventually received our order was by hunting down a manager, a step no customer should ever have to take. Our reservation, which we made to ensure a pleasant evening, was a complete farce. Nothing about our visit was nice, comfortable, or enjoyable. The management of Zephyr Bar needs to take a long, hard look at their operation. This establishment is not just a bad bar; it's a stain on the Embassy Suites and Hilton reputation. They should either shut it down or undertake a radical overhaul. As it stands, I cannot express strongly enough how terrible this experience was. Avoid this place at all costs.

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