SureStay Plus by Best Western SeaTac Airport

Reviews

• SL

  Susan Lerma

  6 days ago
  5.0
  Hotel was great. Super clean. Lots of parking. Front desk clerk was super friendly and helpful. Made sure we had a lot of extra coffee. Would stay here again.
• WL

  Wy Liang

  Apr 22, 2026
  3.0
  The Good: The location was very convenient for getting to SeaTac, and I was pleased with the room—it was small, but clean, comfortable, and met my expectations (4/5 for both). The front receptionist was friendly. The Not-So-Good: Unfortunately, the service was disappointing (1/5). The shuttle service has a lot to be desired. We got in and call the shuttle service right away, and was instructed to wait on Island 3A. half and hour later, we saw the vehicle came by. The driver seemed to be on the phone and never looked at us or slow down. He drove right by us despite of us shouting, jumping and waving. We had to call the front desk again. Needless to say we were very disappointed. After an hour and 15 minutes upon arrival, we finally got to the hotel. Summary: Great spot if you just need a solid room near the airport, but the service definitely has room for improvement.
• AS

  Adam Sisk

  Apr 20, 2026
  5.0
  Stayed Here Before A 4/14 flight back to DC on 4/13. Room Was Clean, Comfortable and Functional. Breakfast Was very good and had lots of choice. Was Close to the Airport and the Airport shuttle helped. I will be staying here again
• DD

  D

  Apr 13, 2026
  2.0
  Booked their airport parking service for my short trip over the Easter weekend. Arrived just before 7am, check-in was smooth and I parked my car at their fenced parking area right next to the hotel. The young man at the reception arranged for their 7 am shuttle to wait for me, as he said the next shuttle to Seatac would be full. That was outstanding customer service! However, the service experience was very disappointing upon my return on Sunday afternoon. I called the reception twice, 45 minutes apart, confirming the pick-up location at island 1D as their shuttle was nowhere to be seen. The reception lady told me to keep waiting. That time period was not busy at Seatac, I noted pickup vans from different airport hotels and park/fly operators driving by multiple times but none from SureStay Plus. After waiting over an hour, I got a lift back by a kind driver of the SureStay Hotel (not the same as SureStay Plus). The reception lady insisted that their grey unmarked shuttle was working. She didn't check or call the driver to find out what actually happened, as I was standing at island 1D for over an hour ! Overall, no more than 3 star as SureStay Plus service standard was a hit or miss. I took away one more star as my service feedback to the booking operator AirportParkingReservations a week ago was not answered.
• BN

  Brandon Naff

  Apr 8, 2026
  1.0
  Update: my previous two star review was too generous. The lady at the front desk is so unhelpful and rude that I had to drop to one star. Every interaction with her was irritating at best. Seriously, find somewhere else to stay. Original review: A roof over your head is about all I can say this is. Bed wasn't comfortable, it squeaked every time you move, and the pillows were like stale biscuits. Dingy and not what I expect from a BW plus. Won't stay here again

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