Located in Ritzville,WA, the Best Western Bronco Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Most guests praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Breakfast Quality
The breakfast received high marks for variety and quality, with many guests highlighting it as one of the best aspects of their stay.
Staff Friendliness
While many reviews mentioned friendly and helpful staff, there were notable complaints about the front desk service being unfriendly or unhelpful.
Booking Issues
Several guests experienced problems with the booking process and room assignments, leading to dissatisfaction.
Noise Concerns
Guests noted noise from the nearby highway and other guests, which affected their overall comfort during the stay.
BA
Bud Anderson
Dec 20, 2025
5.0
Nice clean cozy location. It feel very homely.
AA
Adreanna
Dec 14, 2025
4.0
Rooms are recently updated and clean. Lobby and common spaces well kept and decorated for the seasons. Pool is open 24 hours and well kept. Cookies and milk served in the lobby in the evening is a great touch! Breakfast has a large variety of hot and cold options. Plus lots of creamer options and medium or dark roast coffee. Quiet location and not many other guests. Good parking for all sorts of vehicles. Not much to do in Ritzville but the gas stations, park, and a few restaurants are nearby. All staff, but front desk staff are great. Front desk staff are clearly not happy in their jobs. The person who checked us in didnt greet us and did the bare minimum to get us our room. Booking was also a nightmare. Their website kept kicking us to booking.com. We wanted a double queen, non pet floor room, and under special requests we asked to be put in a quieter part of the hotel if possible as we were travelling with an autistic child who can be loud sometimes. Even got confirmation they could accommodate our special request. We ended up with a pet room & double queen accessible room on our reservation. Ended up literally in the middle of the hotel. Sorry any neighbors who had to listen to all the stimming. The smoke detector flashes all night long so be aware if you're sensitive to light in your room. Probably the nicest hotel I've stayed in in a long time, except for the booking process and front desk staff.
SA
Sal A.
Dec 10, 2025
1.0
Horrible customer service from all staff members!!!
TS
Tuffy Saeed
Dec 6, 2025
5.0
I drive truck. Huge truck parking lot. They offer CDL discount (if you bring your truck)Love the decor and atmosphere. Don't forget the milk and cookies at 7pm. My favorite Best Western
CK
Carl Koepp
Oct 30, 2025
5.0
Right off the i90 freeway, westbound, you can find this quaint 3 story hotel that has wonderful and kind staff, nice sized rooms that are very clean as well as elevators for those who are wheelchair or otherwise disabled. Now, my favorite part:
The BREAKFAST!!!! Holy yowza YUM 😋 😍 😜 I have driven truck and stayed in hotels in every state of our nation and this is only one of three that serve the BEST breakfast options, the other two were much bigger hotels in other states. What sets the Bronco Inn apart from others is the staff that see to it your food needs are cared for and, (this one special thing), the hot plate lids are hinged and soft close so no accidental lid slamming or mess. Serving utensils have their resting trays, plus an abundance of coffee, juices and such are always at the ready for your dining pleasure. I can't say enough good things about this place. I always look forward to my visits here after some hard miles traveled.