Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference Center
The Holiday Inn Richland on the River is located in the heart of downtown Richland with views and walking paths to the banks of the beautiful Columbia River. Guests traveling for leisure, sporting events, corporate travel, and just to get away will find an oasis that will satisfy all. From the moment you arrive at the hotel, you will be greeted by an amazing, caring staff that welcomes each and every guest. Your stay will be complete with fully renovated guest rooms, which offer each guest the opportunity to enjoy the comfort of our top of the line amenities, including a seasonal outdoor pool and hot tub, comfortable beds, complimentary Wi-Fi, premium in-room coffee, and the ability to stream your favorite shows or local channels. Guests will be able to enjoy a la carte breakfast before departing in the morning. After returning to the hotel enjoy a walk on the river, a workout in our 24-hour fitness center, or get caught up on your emails in our business center or from the comfort of your guest room. 10,000 square feet of premier meeting and banquet space, paired with our knowledgeable event staff, will make the perfect venue for your next event in Richland.
Location
Holiday Inn Richland on the River by IHG
802 George Washington Way, Richland, WA
99352, United States
Hours
Reviews
4.5
734 reviews
5 stars
549
4 stars
87
3 stars
34
2 stars
16
1 star
48
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including mold, mildew, and unclean carpets.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of empathy.
Room Conditions
Guests reported various issues with room conditions, including malfunctioning air conditioning, unpleasant odors, and outdated decor.
Breakfast Confusion
Several customers expressed dissatisfaction regarding breakfast, citing unexpected charges and poor service.
Location and Amenities
The hotel’s location by the river was frequently praised, along with the availability of amenities like a gym and parking.
- RWRyan WhedonOct 31, 20254.0Unfortunately my stay was cut short almost as soon as I stepped in my room. This hotel has no A/C in the “winter” time (it’s October) so I had to move to a hotel that had did. The staff was very friendly which keeps the rating high. Rooms were clean, bed was comfortable feeling while I waited and the shuttle driver even offered to bring me to my new hotel.
- 111 1Oct 13, 20255.0Room was clean but it had a smell to it .
- WCWarren CaudleOct 10, 20255.0Very nice facility. Hasn't lost its charm since it was the Hanford House. Great employees, upgraded rooms, beautiful view of the Columbia River.
- TCTiffany CherneySep 26, 20251.0Do you enjoy clean rooms and personal safety? If so, then, THIS IS NOT THE PLACE FOR YOU!! The room reeked of mildew, the carpets, and I use that word loosely, were sticky and stained, there was mold in the bathroom, flies buzzed in our ears while we slept, the AC was pathetic, and the water pressure was even more pathetic. The worst offense, an employee entering my room without a reason well before check out and while the DND sign was up. I was here for Ironman and will never stay here again. The violation of my personal safety and belongings (my bike!!!) is inexcusable. They did offer me a $50 credit for the, ahemm, ‘inconvenience.’ (Insert eye roll emoji here.) 100% do not recommend and will never be back.
- MMMegan McGuireSep 23, 20254.0Most accurate rating close to 3.5. We stayed during a race weekend which likely meant we paid more, but I would say the price was not worth the room/amenities. The hotel seemed very clean. The rooms are quite big and the courtyard on the back side is nice, as is the access to the walking path along the river. We were grateful to be facing the courtyard rather than the parking lot. However, the carpet in our room was damp/sticky for nearly the entire first day we were there which likely was due to cleaning/heat - this was notably off putting. Also, the walls are thin, so you can hear a good amount of noise from the people next to you and above you (if you’re on the first floor). The pool and hot tub seemed fine but we did not use them. The gym was one of the biggest hotel gyms we’ve seen, with pretty nice equipment. I do not think this hotel (experience) is worth $200+ per night.
Frequently Asked Questions About Holiday Inn Richland on the River by IHG
What are the check-in and check-out times at Holiday Inn Richland on the River by IHG?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is parking available for guests at Holiday Inn Richland on the River?
Yes, free parking is available for guests.
Are pets allowed at the Holiday Inn Richland on the River?
Yes, pets are welcome at the hotel, including dogs. However, cats are not allowed.
Does Holiday Inn Richland on the River provide accessibility features?
Yes, the hotel offers accessible parking and mobility accessible facilities, including elevators.
Is there a fitness center available for guests at Holiday Inn Richland on the River?
Yes, there is a free fitness center available, equipped with elliptical machines, free weights, and treadmills.
Does the hotel offer business facilities and meeting rooms?
Yes, there is a business center and nine meeting rooms available, providing 10,000 square feet of premier meeting and banquet space.
Is the hotel located near any parks or outdoor recreational areas?
Yes, the hotel is near John Dam Plaza and Smoovies At John Dam Plaza, which are parks and popular public plazas where guests can enjoy outdoor activities.
Are there dining options or restaurants near Holiday Inn Richland on the River?
Yes, nearby you can find Sterling's Famous Steak Seafood and Salad Bar and Sterling's American restaurant for dining options.
What entertainment or music venues are close to Holiday Inn Richland on the River?
Guests can enjoy Live at 5, a music venue and beer garden near the hotel, as well as concerts and events at the HAPO Community Stage park.
Is free Wi-Fi available at Holiday Inn Richland on the River?
Yes, complimentary Wi-Fi is available in public areas and guest rooms.