Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
The Holiday Inn Richland on the River is located in the heart of downtown Richland with views and walking paths to the banks of the beautiful Columbia River. Guests traveling for leisure, sporting events, corporate travel, and just to get away will find an oasis that will satisfy all. From the moment you arrive at the hotel, you will be greeted by an amazing, caring staff that welcomes each and every guest. Your stay will be complete with fully renovated guest rooms, which offer each guest the opportunity to enjoy the comfort of our top of the line amenities, including a seasonal outdoor pool and hot tub, comfortable beds, complimentary Wi-Fi, premium in-room coffee, and the ability to stream your favorite shows or local channels. Guests will be able to enjoy a la carte breakfast before departing in the morning. After returning to the hotel enjoy a walk on the river, a workout in our 24-hour fitness center, or get caught up on your emails in our business center or from the comfort of your guest room. 10,000 square feet of premier meeting and banquet space, paired with our knowledgeable event staff, will make the perfect venue for your next event in Richland.
Location
Holiday Inn Richland on the River by IHG
802 George Washington Way, Richland, WA
99352, United States
Hours
Reviews
4.4
740 reviews
5 stars
550
4 stars
88
3 stars
35
2 stars
16
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several reviews highlighted issues with rude or unhelpful staff, particularly at the front desk, leading to a negative impression of service.
Cleanliness
Multiple guests reported cleanliness issues, including unpleasant odors, mold, and unclean rooms, which detracted from their overall experience.
Room Quality
Guests noted that while some rooms were clean and comfortable, others had significant issues such as leaks, mildew, and poor maintenance.
Breakfast Experience
Many customers expressed dissatisfaction with the breakfast service, citing lack of options, additional charges, and long wait times.
Location and Amenities
The hotel’s location by the river was frequently praised, along with some positive remarks about the gym and views, but many felt the amenities were lacking.
- JRJennifer Richman1 day ago5.0Great place for a quiet evening
- SSSharon StetzDec 18, 20251.0My husband and I stayed at this hotel in July 2025. We attempted to add an additional night onto our reservation online. The absolutely arrogant woman at the front desk forced us to check out and then check back in after 3 o’clock. She said it was due to a difference in the rooms. Whoever thought She should be the public Face of your hotel was greatly mistaken. Additionally, the entire hotel smelled like cigarette smoke. You had to hold your breath to get from your room to the car. Do not stay at this hotel.
- HGHeidi GDec 7, 20254.0This was a very nice hotel with a great view. The bed was comfortable and everything was very clean. The bathroom was a little small, but it was ok. The service was excellent, especially Raquel who was serving drinks. She went above and beyond to please everyone, and she is a joy to be around.
- SSstarmaster191Dec 6, 20253.0After staying here a night, I'm gonna give this place 3 stars. The first room we were in, room 137, smelled of mildew, so we got a different room, room 161. It was better and didn't smell as bad as the first room, although the water pressure left something to be desired. I was not impressed with the water pressure in the shower. This hotel used to be a red lion, and the main thing that this hotel has going for it, is it's location. It is located centrally, in Central Richland, right off the main drag. In the night, when I was trying to get to sleep, I kept on smelling a certain smell, which smelled like a hospital or an airport. Then, in the morning I saw a sticker on the bathroom mirror that said this place uses hospital grade sanitizer, so that explains that. The front desk woman was nice though, she was pleasant to deal with. Overall, I would stay at this hotel again. There is no free breakfast option, it's a restaurant.
- OMOctavia MonroeNov 26, 20251.0Whichever girl worked graveyard Tuesday night to Wednesday morning is the specific reason I hadn’t booked a room. I called to book a suite for my parents for their anniversary and she answered “Front Desk”, when I asked her to whom am I speaking with she curtly said “Front Desk.” When I said “Oh you aren’t going to identify yourself?” she scoffed and said “Yeah no. What can I help you with” Every time I have ever called a hotel I’ve never had a clerk refuse to say their name! I feel like it’s pretty standard to ask that way if any problems come up I can tell the hotel who I spoke with , which has saved me in previous situations. To not want to say your first name just feels like you aren’t proud of your work and I refuse to put my parents in a hotel where the staff has a nasty attitude in the first 30 seconds of conversation.
Frequently Asked Questions About Holiday Inn Richland on the River by IHG
What are the check-in and check-out times at Holiday Inn Richland on the River by IHG?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is parking available for guests at Holiday Inn Richland on the River?
Yes, free parking is available for guests.
Are pets allowed at the Holiday Inn Richland on the River?
Yes, pets are welcome at the hotel, including dogs. However, cats are not allowed.
Does Holiday Inn Richland on the River provide accessibility features?
Yes, the hotel offers accessible parking and mobility accessible facilities, including elevators.
Is there a fitness center available for guests at Holiday Inn Richland on the River?
Yes, there is a free fitness center available, equipped with elliptical machines, free weights, and treadmills.
Does the hotel offer business facilities and meeting rooms?
Yes, there is a business center and nine meeting rooms available, providing 10,000 square feet of premier meeting and banquet space.
Is the hotel located near any parks or outdoor recreational areas?
Yes, the hotel is near John Dam Plaza and Smoovies At John Dam Plaza, which are parks and popular public plazas where guests can enjoy outdoor activities.
Are there dining options or restaurants near Holiday Inn Richland on the River?
Yes, nearby you can find Sterling's Famous Steak Seafood and Salad Bar and Sterling's American restaurant for dining options.
What entertainment or music venues are close to Holiday Inn Richland on the River?
Guests can enjoy Live at 5, a music venue and beer garden near the hotel, as well as concerts and events at the HAPO Community Stage park.
Is free Wi-Fi available at Holiday Inn Richland on the River?
Yes, complimentary Wi-Fi is available in public areas and guest rooms.