Business Details
About
Hotel
At the Best Western Plus The Inn at Horse Heaven you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus The Inn at Horse Heaven will stand out among other hotels in Prosser,WA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus The Inn at Horse Heaven will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus The Inn at Horse Heaven
259 Merlot Dr, Prosser, WA
99350, United States
Hours
Reviews
4.4
710 reviews
5 stars
430
4 stars
196
3 stars
46
2 stars
15
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Service
Feedback on staff service is mixed; while many praised the friendly and helpful staff, some reported unprofessional behavior from specific employees.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although a few customers reported issues with specific rooms.
Breakfast Quality
The breakfast, especially the made-to-order omelet bar, received high praise, though some guests felt there could be more variety.
Room Comfort
Rooms are generally described as comfortable and spacious, but there were complaints about noise levels and some maintenance issues.
Location and Amenities
The hotel is well-located near restaurants and wineries, with good amenities like indoor and outdoor pools, though some guests noted noise from nearby roads.
- GMGrant McIntosh6 days ago4.0Quiet place to sleep mostly. Night Staff a little rude.
- JAJohn ArmstrongOct 5, 20255.0My wife and stayed here while attending a wedding. Our room, building, elevators & amenities are clean and well kept. AMANDA, front desk staff was extremely helpful 2X * The first time was when a fire alarm near our room was beeping driving our dog crazy. She quickly came up to our floor (in a separate building) to investigate. She found the alarm with the battery going out in the room next to us and addressed it promptly. * The second time was helping us figure out the TV guide. They had just done upgrades and the floor we are on wasn't updated yet so the guide was off. She gave us a cheat sheet which worked great. Thank you Amanda for such excellent service during our stay.
- LFLara FishkinSep 12, 20253.0Amanda had a really poor and unprofessional attitude with us. The individual in the room next to us was so loud that we initially thought someone was in our bathroom. The second room she offered us was so loud that we could hear their TV from the hallway. Amanda told us that she knew the guy in the first room was really loud, he was a regular. When I asked why she'd put us in a room next to such a loud person, she was immediately defensive and angry. Amanda snapped back that we were lucky that she wasn't going to charge us $10 to change rooms. Despite the very thin walls, the third room was quiet. The hotel was fine, overpriced for what it is, but overall adequate. Customer service was some of the worst I've ever experienced.
- HHHilda HoytAug 27, 20254.0The room was great.The staff was wonderful. The only issue is that if you are handicapped, you do not have access to the laundry facilities which they say they have. But there is no elevator to get to the laundry facilities. So what's the use of offering laundry facilities?If the elderly and the disabled can't get to them.
- SMSkip MeltonAug 25, 20255.0Semi truck parking Lots of restaurant choices with walking distance
Frequently Asked Questions About Best Western Plus The Inn at Horse Heaven
Does Best Western Plus The Inn at Horse Heaven offer free breakfast?
Yes, free breakfast is available for all guests.
Are pets allowed at Best Western Plus The Inn at Horse Heaven?
Yes, both dogs and other pets are welcome at the hotel.
Is there a fitness center available at Best Western Plus The Inn at Horse Heaven?
Yes, the hotel features an in-house fitness center for guests to use.
Is Best Western Plus The Inn at Horse Heaven a smoke-free property?
Yes, the entire property is smoke-free to ensure a healthy environment for all guests.
Does Best Western Plus The Inn at Horse Heaven provide free Wi-Fi?
Yes, free Wi-Fi access is available in all guest rooms.
What are the check-in and check-out hours at Best Western Plus The Inn at Horse Heaven?
The hotel operates 24 hours a day, so guests can check in or out at any time.
What amenities does Best Western Plus The Inn at Horse Heaven offer for business travelers?
All guest rooms include a spacious work desk and free internet access to support business needs.
How can I get to Best Western Plus The Inn at Horse Heaven from local attractions?
While specific transit stations are not listed, the hotel is centrally located at 259 Merlot Dr, Prosser, WA, making it easily accessible from nearby points of interest such as Desert Valley Powersports and Altitude MJ.
Are there any nearby recreational or retail places to visit near Best Western Plus The Inn at Horse Heaven?
Yes, nearby you can visit Desert Valley Powersports for motorcycle needs and Altitude MJ, a cannabis dispensary and clinic, offering diverse shopping options.
Can I visit local medical or health-related facilities near Best Western Plus The Inn at Horse Heaven?
Altitude MJ, which serves as a cannabis clinic and pharmacy, is located nearby for health and medical retail needs.