Best Western Plus Peppertree Inn at Omak

Reviews

• AS

  Adnan Abu Saleh

  Mar 25, 2026
  5.0
  Nice place to stay the weekend
• JA

  Julie Amer

  Mar 21, 2026
  5.0
  We had a wonderful stay 😊 Thank you 😊
• NL

  natael Laroche-Latulippe

  Mar 13, 2026
  5.0
  Awesome inn to stay at. The breakfast is good, the location is great, the personnel are very nice and kind, and the room is clean, quiet, with a great bed. Best inn in town for any visitor going there!
• BG

  Bill Golson

  Mar 6, 2026
  5.0
  Great night sleep 😴
• NS

  Nathanael Smith

  Feb 17, 2026
  1.0
  ⭐️ (1/5) I stayed here for an extended stay of about a month. While several front-line staff members were excellent, my overall experience was defined by management interactions that ultimately made me feel unwelcome. First, I want to recognize staff who genuinely provided good hospitality: • David and Ben were excellent and helped move my belongings efficiently when I needed to change rooms. • Michael in the dining area consistently made me feel welcome and taken care of. • Alan at the front desk was kind, efficient, and allowed me to view multiple rooms before finalizing a move. • Jennifer at the front desk was warm and thoughtful from check-in onward, personally delivering items to my room and following up to ensure I was comfortable. • The evening front desk associate was also friendly and helpful. These individuals did their jobs well. Unfortunately, my interactions with the manager, Erika, are what led to this one-star rating. When I transferred rooms due to excessive highway noise, I was explicitly offered the option to place my larger items in storage. I did not have time to move everything that day. When I later called to follow through on what had been offered, the response from Erika was unexpectedly negative. Rather than simply explaining a change in policy or availability, the tone felt dismissive and transactional, and prior accommodations were repeatedly framed as things the hotel “didn’t have to do.” That reversal — being offered a solution and then spoken to harshly for trying to use it — made me feel uncomfortable and like I was asking for too much by requesting something I had already been told was available. This pattern carried over into other interactions (such as towel availability), and over time it created the sense that my presence was an inconvenience. Additional issues during the stay: • I had to change rooms due to excessive highway noise. • One of the two elevators was out of service, which is a major issue when staying on the fourth floor for an extended period. • The mini refrigerators (both the in-room unit and an additional one later provided) intermittently made loud mechanical noises. • Communication around towel availability was inconsistent, including being required to exchange used towels just to receive clean ones. • The pool shower delivered cold water when set to hot, and the pool water had a strong bleach smell. • No visible recycling or composting options. One small positive: despite the elevator issue, the stairwells are carpeted and heated, which made using them more tolerable. While I truly appreciate several staff members, the way I was spoken to by management — particularly after being offered accommodations and then criticized for requesting them — made this an uncomfortable and unwelcoming experience. Because of that, I do not plan to return to this property, and I would choose a different hotel in the future.

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