Business Details
About
HotelHilton
The Hilton Garden Inn Tri-Cities/Kennewick hotel is centrally located within the Richland, Pasco, Kennewick area of Washington State also known as the Tri-Cities. The Hilton Garden Inn Tri-Cities/Kennewick hotel is situated conveniently across the street from the Three Rivers Convention Center and Toyota Center & Arena as well as being within walking distance to the Columbia Center Mall, numerous theaters, restaurants and retailers. The Tri-Cities Regional Airport (PSC) is 9 miles from the hotel while the Department of Energy Hanford Site is 15 miles from the hotel.
Location
Hilton Garden Inn Tri-Cities/Kennewick
701 North Young Street, Kennewick, WA
99336, United States
Hours
Reviews
4.3
645 reviews
5 stars
372
4 stars
173
3 stars
50
2 stars
25
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the friendly and accommodating staff, highlighting their helpfulness and professionalism.
Room Quality
Many reviews noted that the rooms were dated and in need of renovation, with issues such as uncomfortable beds and cleanliness concerns.
Pricing Concerns
Several guests felt that the hotel was overpriced, especially given the lack of complimentary breakfast and other amenities.
Location and Amenities
The hotel is well-located near shopping and entertainment, and guests appreciated the on-site restaurant and bar, although some found the food prices high.
Mixed Experiences
While some guests had positive experiences, others reported significant issues such as maintenance problems and poor customer service during check-in.
- SNShane Nelson-GreenfieldNov 27, 20255.0This was a very nice hotel with a restaurant on the first floor.
- MMMSBNov 25, 20252.0Paid a lot more to stay here than the other hotels in the area. Came just for the nite to play golf one day and stayed here because of the name Hilton. The lobby looked nice so we figured the rest would be great too. The pluses…staff and front desk are top notch, very accommodating and very pleasant. The lobby is very nice and modernized. Little bar/restaurant area where there’s a big screen to watch football etc. snacks for sale by the front desk has quit a bit to buy and of course it’s not cheap. (Also vending machines in hotel). Plus They allow pets. Negatives….they allow pets but it’s $75 non refundable fee. They do not have a free continental or free any kind of breakfast. And for the steep price of the rooms they should. Breakfast is $16 buffet or what’s on the menu. The hallway carpets are dirty, not pleasant at all. When you leave the modern lobby you seem to enter back into a time warp where the rooms are older and a little to more than a little run down. Old furniture. Shelves inside are broken, just dingy and scratched up. Bathrooms aren’t modernized. Like a lot of hotels, calking in shower is old and Everything about the room screams comfort inn or super 8. It’s a bit bigger and ceilings are higher but we thought we’d get far more for the price. Beds weren’t comfortable at all. Old and hard as a rock. Our room was almost double the price of best western up the street and we realized we definitely should have stayed there and will next time. I guess never trust a name that’s been around forever and you think will be nice. Won’t be back to this hotel.
- ABAdam BlaggOct 15, 20255.0Safe location. Great restaurant. Wonderful staff. Clean
- ELEric LindsayOct 13, 20253.0The staff are very friendly and helpful. Dustin, the maintenance guy was incredibly helpful and quickly fixed an issue in our room when we first checked in. The room however, was very dated and needs to be renovated. The carpet looks very worn and is separating at some of the seams. The lights and chairs all seem like they’re out of the 70s. The hotel is well located around a wide area of commercial and entertainment venues. Hilton needs to remind its employees that the cross hatched space in the disabled parking areas is not for parking but rather for customers who need extra room to get in and out of their vehicles.
- CMCatherine McCuskerOct 4, 20255.0Small on site eating/bar area. Centrally located to all locations and very quiet
Frequently Asked Questions About Hilton Garden Inn Tri-Cities/Kennewick
What are the check-in and check-out times at Hilton Garden Inn Tri-Cities/Kennewick?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Hilton Garden Inn Tri-Cities/Kennewick pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available in public areas along with a public internet terminal.
Are there any dining options available at the hotel?
Yes, the hotel has one restaurant and also offers room service.
What accessibility features does Hilton Garden Inn Tri-Cities/Kennewick offer?
The hotel provides accessible parking and elevators, and is mobility accessible.
What wellness and recreational amenities are available at the hotel?
Guests can enjoy a fitness center, an indoor pool, and a hot tub for relaxation and exercise.
Does the hotel offer any eco-friendly initiatives?
Yes, the hotel has eco-certifications including ISO14001, ISO50001, and Hilton LightStay, and programs such as compostable food containers, food waste reduction, and linen reuse.
Are there facilities for business or event meetings at the hotel?
Yes, the hotel features three meeting rooms and a 24-hour front desk service to support business and event needs.
What nearby attractions can guests visit when staying at Hilton Garden Inn Tri-Cities/Kennewick?
Guests can visit the Three Rivers Convention Center and Toyota Center & Arena across the street, and enjoy walking distance to the Columbia Center Mall, theaters, restaurants, and retailers.
How can nearby places like Visit Tri-Cities help guests at the hotel?
Visit Tri-Cities, a nearby travel service, can assist guests with activities, travel information, and exploring the Tri-Cities area during their stay.
What medical facilities are available near Hilton Garden Inn Tri-Cities/Kennewick for emergencies or healthcare?
Nearby medical centers include Trios Urgent Care, Vista Family Health, Lourdes Occupational Health, and labs like Labcorp, providing convenient healthcare options.
Are there other hotels close to Hilton Garden Inn Tri-Cities/Kennewick for alternative accommodations?
Yes, nearby hotels include SpringHill Suites Kennewick Tri-Cities, SpringHill Suites, and Best Western Kennewick Tri-Cities Center Hotel.