IHG Army Hotels Bronson Hall - Historia

Reviews

• RR

  R R

  Aug 1, 2020
  3.0
  While the hotel itself is usually OK are the changes due to Covid challenging for the guests. Room service is reduced to once per week, while that is OK due to the current situation should have rooms though been equipped with more necessities such as toilet paper, towels, laundry baskets etc. Also, would it be nice if each room would have some sanitizing wipes so guests can clean their rooms since Room service only happens once a week. When you have kids and/or dogs you can imagine the mess that could happen, especially with the carpet floors that the rooms are equipped with so be prepared to bring a bunch of wipes and maybe some carpet cleaner so you don't walk on stickiness until Room service comes. While it is completely understandable that during these uncertain times change had to happen, could have other things like equipping rooms with more necessities been implemented. Also, During our stay were there dog poop stains in the hallway for almost 4 days. While no fault to the hotel or it's employees and only the fault and laziness of the Dog's owner is it still disgusting to see it and it's a germ pool. It simply should have been cleaned right away. Furthermore, The situation with the laundry room is not any better. While the washing machines are fast and get the laundry clean, are the dryers the opposite. Small loads of laundry took 3 hours to dry and sometimes even after 3 hours it was still damp. Either replace the dryers or make sure that they get cleaned out properly (vent, lint trap etc).
• SN

  Shania Norris

  Jun 2, 2017
  4.0
  Food was good. Service was great. Hotel greeters were very helpful and nice.
• SM

  Sandra maninha

  Nov 16, 2015
  1.0
  I had a terrible experience with the cleaning lady (number 7)she was arrogant, not respond when I spoke to her 😳 threw my stuff on the floor in front of me....I never had an experience like this

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