Hotel Indigo Seattle Everett Waterfront by IHG

4.4
906 reviews
Hotel Indigo Seattle Everett Waterfront at Dusk

About

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Location

Hotel Indigo Seattle Everett Waterfront by IHG
1028 13th Street, Everett, WA
98201, United States

Hours

Reviews

4.4
906 reviews
5 stars
582
4 stars
194
3 stars
65
2 stars
33
1 star
32

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Location

The hotel is well-located near the waterfront with easy access to restaurants and attractions, making it a popular choice for guests.

Cleanliness

Overall, guests found the rooms to be clean and well-maintained, although some noted issues with specific areas like bathrooms.

Noise Issues

Several reviews mentioned poor soundproofing, leading to disturbances from other guests and external noise.

Facilities and Amenities

While the hotel offers good facilities, some guests expressed disappointment over the lack of certain amenities like a hot tub and the outdated TV setup.
  • TA
    Tanya Apodaca
    Nov 16, 2025
    5.0
    I had a Great stay at Hotel Indigo From the moment we arrived, the staff were incredibly pleasant and helpful, offering thoughtful recommendations for local dining. Our room had little goodies and a personalized note, which was a beautiful touch that made us feel truly welcomed. Every team member went above and beyond to ensure a comfortable stay. Highly recommend!
  • MM
    Miriam Mccarville
    Nov 13, 2025
    5.0
    Our favorite hotel in Everett. Loved the marina views.
  • MS
    Matthew Stevens
    Nov 6, 2025
    4.0
    We stayed here after winning a one night stay and breakfast at a fundraiser auction (good on them for helping the non profit). The booking and check in was simple and both were handled by friendly and knowledgeable staff. They have a pool but no hot tub, so I didn't go swimming. The room was nice, not huge but big enough. We had an ocean balcony room. It was a view of the everett marina and the skyline, which was very nice when the sun was out. Our view included a roof with some machinery, which didn't bother me but is worth mentioning. We had breakfast at the hotel restaurant, it was delightful. I would stay here again.
  • KF
    Keith Fulton
    Nov 2, 2025
    3.0
    Stylish Stay with Frayed Edges Hotel Indigo Everett sits in a prime waterfront spot, promising boutique charm and modern comfort. But beneath the surface, the experience feels more faded than fresh. The carpet, dulled and weary, has outlived its prime. Furniture shows its age with stains that speak louder than style. Bathroom amenities are minimal—bare essentials with no thoughtful touches to elevate the stay. The TV setup is a throwback, lacking streaming or smart features. Morning lobby offerings? Nonexistent. No breakfast, no grab-and-go, just a Keurig in the room quietly doing its best. Staff directs you to their poorly managed restaurant. And speaking of the room—no phone. Not even a basic landline. If you need help, your cell is your lifeline… assuming it charges. The ports were weak and unreliable, leaving devices gasping for power. Staff were warm, and the location is undeniably lovely. But for a hotel that markets itself as upscale and modern, the details matter. Indigo Everett has potential, but it’s time for a refresh. Right now, it’s a stylish stay with frayed edges.
  • RK
    Ryul Kwon
    Oct 22, 2025
    1.0
    I chose this hotel because it had good reviews, and I added breakfast through Expedia, paying almost an extra $100. But when I arrived, the hotel had no record of it, and even my reservation email didn’t mention it. I didn’t know whether it was Expedia’s fault or a problem with the hotel’s system. Thankfully, the kind lady at the front desk made breakfast coupons for us the night before, so it was resolved. Honestly, I don’t understand why this hotel has so many good reviews. It’s just average—nothing special about the area, no nice views, nothing impressive. But the biggest problem happened the next morning when I went to check out. Mary, the staff at the counter I spoke with, told me that someone had used my room number and name to drink beer and said I had to pay $40. I argued about it, and then the restaurant manager came and cleared the charge. I asked how something like this could even happen, and instead of apologizing, Mary told me I was overreacting and being too sensitive. Then, as I walked to the parking lot, I checked my bank account and saw another charge of about $120 from the hotel restaurant. So I went back inside, and they told me that someone had also eaten dinner the night before using my room number—before ordering the drinks. I asked how this was even possible—how someone without my room key could just use my room number to eat and drink and have it charged straight to my card—but they treated me like I was the strange one. At that point, I honestly felt like everyone working there had lost their minds. I’m the one who deserves an apology—yet they made it seem like I was the problem. Their system is completely broken. I still don’t understand how someone can use another guest’s room number without a key to get food and alcohol charged directly to their card. Anyway, anyone planning to stay at this hotel should be extremely careful.

Frequently Asked Questions About Hotel Indigo Seattle Everett Waterfront by IHG

Is Hotel Indigo Seattle Everett Waterfront by IHG suitable for business travelers?

Yes, Hotel Indigo Seattle Everett Waterfront by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.

Does Hotel Indigo Seattle Everett Waterfront by IHG have a loyalty program?

Yes, Hotel Indigo Seattle Everett Waterfront by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Seattle Everett Waterfront by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.