Hilton Garden Inn Seattle Bellevue Downtown

Reviews

• TE

  Terutaka Emi

  6 days ago
  1.0
  I stayed here for a business trip in January 2026. The cleanliness of the room, the location, and the quality of the breakfast (especially the bacon and potatoes) were excellent. However, I have serious concerns regarding their back-office operations, specifically billing management and customer service. After checking out, I requested my receipt (folio) via email for my expense report. Upon reviewing the provided document, I discovered unauthorized charges for a restaurant bill and tip (totaling over $60 including tax) posted to my room. I did not order any alcohol or use the restaurant for dinner, nor did I sign any check for these items. It appears to be a wrong room charge made by another guest. I contacted the Front Office Manager via email multiple times to request an investigation and correction. However, it has been nearly two weeks, and my emails have been completely ignored. It is highly disappointing to experience such sloppy accounting and a lack of customer support, especially since the on-site facilities are quite good. I am currently forced to file a formal dispute (chargeback) with my credit card company. I strongly advise future guests to carefully check every single line item on their folio before checking out and resolve any issues on the spot.
• AP

  Ardaas Pandher

  Feb 16, 2026
  1.0
  We booked our stay for two nights with our family friends during our trip to Bellevue and Seattle. Because of business, we stay in hotels frequently and have stayed at multiple brands including Holiday Inn, Country Inn & Suites, Best Western, and Hilton in Toronto, so we are very familiar with hotel policies and service standards. Unfortunately, this experience was disappointing. In the morning, we went for breakfast with our friends and were asked whether breakfast was included in our stay. We were not aware of any special condition regarding breakfast, so we had to go back to the reception desk to clarify. We were informed that breakfast was not included. It would have been much better if the booking process clearly stated that breakfast has special conditions or separate charges. This information should be more transparent at the time of reservation so guests can make informed decisions. The situation felt uncomfortable and avoidable. Clear communication during booking would significantly improve the guest experience.
• AS

  Ayaka Skeer

  Feb 15, 2026
  5.0
  -Hilton employee Hospitality 10/10, usually when i stay at places, (age <20) I find i’m not taken seriously or respected because of my appearance and age. Front desk Manager was incredibly kind and helpful when it came to parking, check in, and overall just finding things in the hotel. The bartender who worked late was very sweet to give us extra glasses even though i know it was busy for V-day. super nice rooms + bathroom couldn’t recommend more!
• CJ

  Courtney J

  Feb 9, 2026
  3.0
  I wouldn't come back this hotel although location was spot on! Room was mediocre nothing to write home about. 47north was wild with the bartender greeting us with "I'll be right back I have to brush my teeth, just had lunch" and then complained to other employees and other patrons about her poor tip from another guest. Back to our hotel, there was a reading light completely broken and missing and there was an odd smell in the room. Went to the hot tub there were clumps of hair and broken chips all over on the outside of the tub. Whole experience was lack luster. Not the Bellevue experience I thought I'd be getting.
• KK

  Karpinska

  Jan 25, 2026
  2.0
  We hit our limits with this hotel. I used to live around until recently and we have friends here. There was no reason staying in this hotel but we opted for it because we mistakenly thought it would be nice. We will be back in Bellevue and will definitely avoid Hilton for the following reasons: - ROOM: we got an email promoting for checking in. We tried and got a message its impossible (why even send it???) but we saw even right before checking in at the hotel, which rooms were available. We were checked in by a nice person but we got a random room without being asked for preferences. Our room (536) was one of the worst rooms this place has with a long walk from elevators and view on a wall (not very grateful for that) when other rooms were clearly available! (Srsly? It was pretty mean). The bar: the person at the bar was nice and we went for a beer before heading out. I lived in the elements apartments and always wanted to visit this bar. We ordered charcuterie board for the beer but it arrived too late to enjoy with the beer. No biggie, we just asked for boxes to bring it to the room without thinking. Later on we realized that the apple slices and more importantly crostini were missing (not nice since your cheese was just two types of bland cheese). This experience was the main reason for skipping breakfast and heading for that to farine (do yourself a favor and just go to farine it's bound to be better than here). The pool: one of the reasons we booked this place was the pool. Yesterday and today the Jacuzzi was so chlorinated that it literally hurt (damaged??) our eyes. Today we went with eyes closed (try walking in like this!) which was dangerous but better for eye health. I would like to know how much the person who decided for this level of chlorine can sit there. The pool is also dirty. All hair and a hair gum from yesterday was there still today. Even at apartment building (elements) the pool floor was cleaned every day. Also, I get you save on room cleaning and it's fine but not throwing away room garbage is just another low. Last but not least a pile of garbage welcomed us in front of our room upon checki in.

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