Ben & Jerry's

Reviews

• PC

  Philip Cranford

  4 days ago
  1.0
  Peace, Love, & Bureaucracy. We were in town visiting family and decided to visit the Ben & Jerry’s factory. We arrived and were browsing the gift shop when someone rang a cow bell and announced the factory tour was starting. We were ecstatic, that we were in time for a factory tour!! We gathered up our purchases, and headed to the register to purchase factory tour tickets. However we were crushed by the bureaucrats who had turned off the ability to sell tickets after 5pm, the “official start time of the tour”. No last call for tour tickets, and no exceptions to get to tour the facility. The only condolences we were offered was to purchase tickets for the next day at 11am, which is after our flight leaves Vermont. Our 1 and only time visiting Vermont, thanks bureaucrats!
• HF

  Honest Fork

  Feb 26, 2026
  5.0
  Went for the factory visit and had such a fun time. The ice cream of the day was sweet cream and cookie dough (my fave). Unfortunately the ice cream graveyard was closed due to the snow. Will definitely come back when it’s warmer. Loved their merchandise. Got myself a t-shirt to remember this trip. Highly recommend for all ages!
• RJ

  Reese Jones

  Feb 21, 2026
  3.0
  Amazing tour guide! Ev charging was nightmare. Not all level 2 chargers were working and the level 1 charger requires a pre-paid card or app download which is impossible due to zero internet reception in the parking lot. Both google and verizon had no bars. Recommend parking, plugging, then walking up the hill where reception is better 🤞🏼
• JM

  J. M.

  Feb 15, 2026
  5.0
  My first trip to the Ben & Jerry's Factory was absolutely delightful! We booked an afternoon tour and had the pleasure of being guided by Brittany, who was fantastic – knowledgeable, enthusiastic, and genuinely passionate about sharing the Ben & Jerry's story. The highlight was definitely getting to sample Sweet Cream & Cookies, a new flavor that hasn't even hit stores yet! The sweet cream ice cream paired with chocolate sandwich cookie pieces was incredibly delicious, and it felt special to be among the first to try it. What really impressed me beyond the delicious ice cream was learning about Ben & Jerry's commitment to quality and values. Discovering that they've transitioned to 100% non-GMO sourced ingredients across all their US products since 2014 shows real dedication to doing things right. I was fascinated to learn that Ben Cohen, one of the founders, has no sense of smell, which is why Ben & Jerry's ice cream is known for having such chunky mix-ins and rich textures – he relies on mouthfeel! Their support of local businesses also resonated with me – it's wonderful to see a major company staying true to community values. The whole experience was fun, informative, and left me with an even deeper appreciation for what goes into every pint. The afternoon timing was perfect, and the atmosphere throughout the tour was welcoming and engaging. Whether you're a longtime fan or just love good ice cream, this tour is absolutely worth it! Highly recommend – we'll definitely be back with our family members.
• CR

  Celeste Ruppelt

  Feb 5, 2026
  4.0
  Ben & Jerry's is an American company that manufactures ice cream, frozen yogurt, and sorbet. Founded in 1978 in Burlington, Vermont, the company went from a single ice cream parlor to a multinational brand over a few decades. Its present-day headquarters is in South Burlington, Vermont, with its factory in Waterbury, Vermont. The company was founded by Ben Cohen and Jerry Greenfield, who had been friends since their childhood in Merrick, New York. Ben & Jerry's is known for their original flavors, many of which incorporate foods and desserts mixed with ice cream. Some of these flavors have been themed after musicians, comedians, and public figures. After 47 years, Jerry has left the company, but the brand continues. Our tour arrived in Waterbury before the factory opened, so we toured the Flavor Graveyard, saw a few of the cows, and noticed the beautiful rolling hills where the factory is located. There is a nice playground, comfortable outdoor seating for adults, paved walkways, and generous parking. Restrooms are inside, but there are portable restrooms outside. Tickets are required for admission and may be purchased online.

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