Best Western Plus Crossroads Inn & Suites

Reviews

• RS

  Randall Seggerman

  Jan 28, 2026
  2.0
  I used to enjoy this hotel, but it has slid downhill significantly recently. During my stay parking lot was a mess, snow and ice slow to get removed, elevator was broken, they could not make keys, so had to be escorted to room to pool to workout room etc, lights in pool area were tripping the breaker, I could hear guests in next room, walls thinner than I remembered. Switching hotels.
• TC

  Tiffany C

  Jan 28, 2026
  2.0
  My husband made 2 room reservations with this hotel before a snow storm hit so we would have a place to stay should we lose power. Apon arrival to check in (6:30ish pm) there was a pretty long line to check in. I waited every bit of an hour to get to the front desk to check in. In while doing so witnessed several issues. Keys not working and guests being sent to rooms that were already occupied and overheard the elevator was out of commission. When I made it to the front desk the lady behind the desk informed me that rooms weren't clean and she had no idea when they would be clean. Mind you I came here to check in unpack and get settled in before I left to go home to get my children and bring them back. My husband needed to get to Richmond to began plowing asap so the wait was already a little inconvenient. A little aggravated I said, check in is at 3pm it was now 7:40pm and you dont have clean rooms? She shot back sternly with, check in "begins at 3pm" I have never in my life been told rooms were not ready, Especially over 4 hrs after check in. Which their website does not state "check in BEGINS at 3pm" I feel that was an extremely unprofessional response. And not all the response I received but im not going to go into it further. Guests still in line were also upset at her response. I left, calmly to go get my children and came back in hopes the rooms would be ready. After returning with my children there wasn't a line and was greeted with the same lady we both smiled and got through check in. Im very aware the circumstances were out of her control and more so due to lack of quality management and staffing. However, I still disagree with her "check in begins at 3pm" response. Moving forward. My room was spacious but I do not feel it was cleaned. There was still coffee rings from cups at the coffee counter. Which made me wonder about the cleanliness of the bedding and if it were changed or only made up if they werent stained. We were looking forward to the pool and hot tub but the pool looked like it could have used a cleaning as there were particles floating around and the hotub definitely should be resurfaced. It looked as if it had mold at the bottom. Not sure exactly what the filth was but it turned my stomach and I didnt get in either the pool or hot tub. The breakfast was mediocre. To sum things up. After the hiccup at the front desk the staff was extremely kind and helpful throughout our stay but I would never book with them again. I personally would have stayed at the Hilton across the way but my husband already booked and paid for this one. I do want to note I called the GM and left a message and have yet to hear from them.
• KP

  Keith Parris

  Jan 21, 2026
  5.0
  Great staff! They went above and beyond! Highly recommend!
• DC

  Dylan Carter

  Jan 13, 2026
  2.0
  The location of this hotel is good — convenient with easy access to the interstate, making it a practical choice for exploring the area. Unfortunately, our stay was affected by a serious lack of housekeeping service. We booked a 7-night stay and didn’t receive housekeeping even once. On day 4, I went to the front desk to request more towels and coffee for the in-room machine and was told they were extremely short-staffed, with only two housekeepers for the entire property. I was also told that I’d been placed on the list for cleaning that day — but it still never happened. I completely understand staffing challenges, but it would have been appreciated if this had been communicated at check-in or if some alternative arrangement (like scheduled towel or trash pickup) had been offered. To be clear, the front desk staff were wonderful — very kind, professional, and apologetic. This review is not a reflection on them; they truly did their best under difficult circumstances. With more reliable housekeeping and better communication, this hotel could easily earn a higher rating.
• AR

  angel rojas

  Dec 6, 2025
  1.0
  They clean the rooms every two or three weeks we sleep on the same sheets for three weeks is the worst hotel in the area

Frequently Asked Questions About Best Western Plus Crossroads Inn & Suites