Business Details
About
HotelBest Western
Located in Woodbridge,VA, the Best Western Potomac Mills is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Potomac Mills
14619 POTOMAC MILLS RD, Woodbridge, VA
22192, United States
Hours
Reviews
3.7
1,087 reviews
5 stars
478
4 stars
267
3 stars
110
2 stars
55
1 star
177
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and helpful staff, particularly at the front desk and during breakfast.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty bathrooms and unclean rooms.
Customer Service
Numerous complaints were made about rude or unhelpful staff, particularly from management, leading to a negative experience for some guests.
Room Condition
Guests noted that rooms were outdated and in need of maintenance, with issues such as noise, broken amenities, and cleanliness concerns.
Breakfast Quality
While some guests enjoyed the breakfast variety, others found it lacking in quality and options.
- SMSue Van der MerweDec 23, 20255.0Super Clean. Friendly Staff. Comfortable Beds Pillows. Quite. Great breakfast
- BSbrandy strongDec 22, 20255.0Best hotel experience was there for 1whole week and 2 days !!breakfast lady is so amazing very attentive made me feel like home đ cleaning service 10/10 my housekeeper was amazing she was a sweetheart â¤ď¸ someone I will never forget she definitely needs a raise â¤ď¸ front desk very helpful and friendly....definitely recommend â¤ď¸ đ
- TMTrisha MaDec 4, 20251.0We arrived at 9:30pm exhausted. I need to do laundry for my daughter for the second day, and the lady in the front desk was extremely unhelpful. When I have a problem of identifying the washer and dryer, she told me to figure out myself because she canât leave the front desk. When I ask her to change $10 coins, she started counting bills. When I put my clothes in the wrong machine because itâs not labeled, I sucked up and turned to the other washing machine. I started putting my coins in the machine, but the amount of money did not go down, which happens pretty often in hotel, laundry machines. I came up to the front to ask for help. She told me that she doesnât have the key so she canât open the machine to get the coins for me, she also canât give me my coins. I was very upset that she canât even solve simple tasks, no answers, no solution. I asked her to call the manager, and she said that the manager mightâve sleeping! I have never been through anything like this before, the worst service ever.
- ASAlexander SanchezNov 25, 20255.0Good price and clean
- EBElizabeth BaquedanoNov 23, 20255.0Comfort and at an affordable price.
Frequently Asked Questions About Best Western Potomac Mills
Is the Best Western Potomac Mills a smoke-free property?
Yes, the Best Western Potomac Mills is a smoke-free property.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for guests at the Best Western Potomac Mills.
What are the check-in hours for Best Western Potomac Mills?
The Best Western Potomac Mills is open 24 hours a day, 7 days a week.
Where is Best Western Potomac Mills located?
It is located at 14619 Potomac Mills Rd, Woodbridge, VA, 22192, United States.
What brand is the Best Western Potomac Mills affiliated with?
The hotel is part of the Best Western brand.
Does Best Western Potomac Mills provide any special offers or promotions?
Yes, guests staying 2 nights can receive a $50 Best Western Gift Card.
Can guests access email and browse the internet during their stay at Best Western Potomac Mills?
Yes, there is free internet access available to guests in their rooms and at the business center.
Are there UPS Access Point locations near Best Western Potomac Mills for convenient package sending and pickup?
Yes, there are multiple UPS Access Point locations nearby, making it easy for guests to send or receive packages during their stay.
Is the Best Western Potomac Mills near any healthcare services like optometrists?
Yes, nearby there are several MyEyeDr. optometry clinics where guests can access eye care services.
How can nearby UPS Access Points and MyEyeDr. clinics benefit guests at Best Western Potomac Mills?
Guests can conveniently handle shipping needs at nearby UPS Access Points and attend eye care appointments at MyEyeDr. without traveling far from the hotel.