Best Western Potomac Mills

Reviews

• AO

  Adrina Owens

  Apr 5, 2026
  5.0
  I had a great stay at the Best Western Potomac Mills. One of the highlights was definitely the breakfast. They had a wide variety of options to choose from, and during my stay they even had Krispy Kreme donuts, which was a really nice surprise. Another thing I appreciated was the security. The hotel uses key card access for both the doors and elevators, which made the environment feel very safe and secure throughout my stay. The only downside I noticed was that the vending machine on the third floor wasn’t working. However, that was a very small issue compared to the overall positive experience. Overall, I would definitely recommend staying at this hotel if you’re in the area. The breakfast, safety, and overall comfort made it a great place to stay.
• IH

  Ian Holder

  Apr 2, 2026
  2.0
  I went here for a dc trip with my school, and the FIRST night, i went to the vending machine on the 3rd floor, payed, and the drink fell in vending by machine rather then the cup in the vending machine where it was supossed to go, and i went ti the front desk and asked then about it, They laughed and joked about it in front of me… then on top of that breakfast was ok but the options were limited..
• JV

  Johnny Vellon

  Mar 31, 2026
  5.0
  Comodas los cuartos están muy bien y cómodos estacionamiento suficiente
• AR

  Ashley Ross

  Mar 29, 2026
  5.0
  Thank you to the front desk staff who are always eager to assist, especially Yara & Jessica. They both is consistently polite, professional, and helpful, and provides excellent customer service!
• TP

  Tony parez

  Mar 6, 2026
  1.0
  "‼️BedBugs‼️ I recently stayed at a Best Western hotel and had a very disturbing experience. I discovered what appeared to be bedbugs in my room and on the bed. This is a serious health and safety concern, especially for families traveling with children. I immediately went to the lobby and informed the hotel management . At the time, there were children playing in the lobby area, which made the situation even more concerning. Unfortunately, the manager did not take any immediate action or show urgency regarding the issue. Due to the lack of response and concern for guest safety, I decided to leave and book another hotel. I strongly urge families to be cautious before staying here, especially if you are traveling with kids. Bedbugs can easily spread through luggage and clothing and cause significant stress and expense. I hope management takes this issue seriously and properly addresses it to protect future guests."