Best Western of Wise

4.0
542 reviews
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Business Details

124 WOODLAND DR SW, Wise, VA
24293, United States
(276) 328-3500
http://bestwestern.com
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About

Hotel
Located in Wise,VA, the Best Western of Wise is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western of Wise
124 WOODLAND DR SW, Wise, VA
24293, United States

Hours

Reviews

4.0
542 reviews
5 stars
267
4 stars
140
3 stars
53
2 stars
26
1 star
56

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty carpets, musty smells, and unclean bathrooms.

Staff Performance

The staff received praise for being friendly and accommodating, with several guests noting exceptional service.

Renovation Concerns

Many guests mentioned ongoing renovations, which contributed to a chaotic environment and some dissatisfaction with room conditions.

Breakfast Quality

Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking or disappointing.

Room Conditions

Several reviews pointed out issues with room conditions, including outdated decor, missing amenities like fridges, and unpleasant odors.
  • TS
    Todd French, Sr.
    Oct 5, 2025
    5.0
    Clean room + excellent service + perfect location = A very enjoyable & delightful stay.
  • DS
    Dennis Shepherd
    Oct 4, 2025
    5.0
    Employees are friendly and cheerful to serve you. Good value for our stay.
  • BJ
    Brian Sackett Jr
    Sep 24, 2025
    1.0
    We came for a wedding and were planning on staying two nights. We ended up just driving the day of the wedding so only stayed for one, and I'm glad we didn't need to stay for two. This hotel just feels dirty. While the front desk staff was friendly, there definitely wasn't an effort to make sure our stay was comfortable. I say that because once we got up to the third floor where we were staying, it immediately smelled like cigarettes (non-smoking hotel), and when we entered our room, it felt damp and musty. The air was off, and they obviously leave it off to save costs. At the very least, turn it on before guests arrive so it doesn't feel like you're walking into a wet blanket. When we came back downstairs to leave, I mentioned the smell to the receptionist at the front desk and asked if they could use a room spray or something to get rid of the smell. She said she'd look into it. However when we returned, it smelled just as bad. The carpet in the room felt dirty, the linens were old and ratty, and the bathroom was pretty disheveled. Breakfast was pretty standard mid-level hotel fare, but disappointing. We won't be staying here our next time around in wise.
  • BB
    Briana Bowden
    Aug 31, 2025
    5.0
    The only thing that we were disappointed with was there was no mini fridge in the room. We stayed in room 313 and it was clean and comfortable minus a couple of areas in the carpet. But overall we were satisfied with our stay and would definitely stay again!
  • AK
    Anoose Killmore
    Aug 8, 2025
    5.0
    It looks awfully old from the inside and outside but the service and cleanliness more than made up for it!
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Frequently Asked Questions About Best Western of Wise

Is the Best Western of Wise pet-friendly?

Yes, the Best Western of Wise welcomes pets, including dogs.

Does Best Western of Wise provide free Wi-Fi to guests?

Yes, guests can enjoy free Wi-Fi access throughout their stay.