Holiday Inn Express Williamsburg North by IHG

Reviews

• WB

  Will Brassel

  Jan 4, 2026
  1.0
  Arrived at 11:00 PM and immediately ran into issues. There were no luggage carts available, and after asking for one and waiting about 10 minutes, we ended up carrying our luggage ourselves. We were sent to multiple rooms, each with problems. One had a broken shower and no phone, another appeared to be occupied, and another was a room type we did not request. There were no key cards available for any of the rooms. By 11:45 PM, we still did not have a usable room. We were finally placed in a room, but it also had a broken phone. The next morning, I spoke with the manager, Dreshawn Lewis, to address these issues. I quietly asked that he step aside to have a conversation, he did not oblige wanting to have the conversation in the middle of the lobby. Unfortunately, the interaction made things worse. I was interrupted, spoken to disrespectfully, and ultimately treated like a child in front of the entire lobby. The exchange ended with the manager storming away, unwilling to have an adult conversation. Overall, the stay was extremely frustrating due to disorganization, maintenance problems, and unprofessional customer service I do not recommend staying at this hotel, plenty of better ones in the area.
• CM

  C.M. Miles

  Jan 4, 2026
  5.0
  I spent months staying here for work on and off from 2015-2020 till I bought a house. I always recommend to contractors when they come down for work.
• CH

  Connie Haske

  Dec 29, 2025
  5.0
  Nothing tests customer service like a difficult situation. When we checked in on 12/27, we found out that the key card machine for this location was down and would not be up for the foreseeable future. Because of this, everytime we wanted to be let in our rooms, an associate from the hotel would have to let us in. Every. Single. Time. Having worked in customer service before, I felt horrible for the employees - knowing that they would not only have to do their regular jobs, but that they would have to be flexible in letting everyone staying in the hotel over the holiday week into their rooms at all hours. Talk about a nightmare situation for employees. You know what? The employees here have been nothing but gracious, kind, and seemingly happy to go over and above their typical call of duty. That says something to me about the staff that has been hired here. They genuinely care about their guests and are doing everything they can to make good out of the rough situation they have found themselves in. Mechanical things will always go wrong, especially at the least opportune time. It is how one handles it that shows the true character of the staff. This staff is fabulous.
• HS

  Howard Smith

  Dec 25, 2025
  3.0
  King bed was very nice, young gentleman employee opened elevator door when he saw us coming and he was always nice and pleasant to us more than most of the other personnel. BEWARE of the sofa bed mattress! It was so gross when I attempted to setup the sofa bed for our children, I decided to put it back as a sofa and setup the sofa and chairs together so my children could sleep on it that way. Also so gross that I did not want to take the picture. The mattress was damaged and deeply stained with something beyond repair. Refrigerator would not close entirely. Breakfast (oatmeal) was good and gentleman working in breakfast area was nice. Front desk personnel was not the most inviting or pleasant. I had to initiate conversation. The lack of smiles from them were indeed noticeable.
• NS

  Nichole Slover

  Dec 15, 2025
  3.0
  The bed is rock hard and very uncomfortable. I prefer a medium firm so I am not a soft mattress sleeper. This mattress was one of the hardest I have slept on in a long time. Service fantastic. Very good staff here. Overall the building is clean, but had some broken tiles in the bathroom area. Breakfast was ok. There wasnt tons of options but for a free breakfast at a cheaper hotel it was just below what I was expecting. Biggest complaint is broken equipment and less options (i.e. they only had white sliced bread but only had cream cheese for a spread)

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