Holiday Inn Express Williamsburg North by IHG

Reviews

• SJ

  Susan Johnson

  3 days ago
  1.0
  I checked into this Hotel on 2/13/26 and checked out early morning on 2/15/26. A few hours after checking out, I received an email and a text message from Dreshawn Lewis, General Manager stating "we did not have a credit card on file for your stay, and you have a balance of $292.96". I called the hotel, spoke with Mr. Lewis and gave him a card number to clear up the balance. On 2/19, I received an email message welcoming me to a trial period with wondershare.com (AI creation website). A few minutes later, I received a "Suspicious activity/Unauthorized transaction- Declined" email, for an attempted $167.88 charge at wondershare.com for an annual subscription. The attempted theft took place at this Hotel. I ordered this particular card for travel, received it on February 1, 2026, and it was never used until this Hotel stay. This card is not a regular credit card, but one that needs to have a plan attached to it, so someone attempted to use it thinking it was a regular credit card. I have been an IHG member for many, many years, and I think it's time to move on. I will be filing a police report and getting to the bottom of it.
• MA

  Mariela Alvarado

  Feb 20, 2026
  1.0
  ****Extremely Unprofessional Management – Reservation Canceled Out of Retaliation*** I had an extremely upsetting and stressful experience at the Holiday Inn Express Williamsburg North, specifically due to the conduct of the manager, DreShawn Lewis. I made my reservation back in October 2025 under my daughter’s soccer team block, for a February 20–22, 2026 tournament. The reservation was made months in advance, and being with the team was essential. On February 19, 2026, just one day before I was supposed to travel, I received a call from the hotel telling me they were “over capacity” and that they would be moving me to another hotel. This made no sense because my reservation was secured under a team block and had been confirmed for months. After being transferred multiple times to different departments and not one person being able to help, I finally spoke with the manager, DreShawn Lewis. I was frustrated and upset, I started the conversation speaking in a loud manner letting him know being relocated was unacceptable. Instead of de-escalating the situation and trying to calm me down and help, he raised his voice, spoke to me rudely, dismissed everything I said, and then told me that if he wanted, he could cancel my reservation. He told me to stop talking and then said, “As a matter of fact, I will cancel,” before hanging up on me. Moments later, I received an email confirming the cancellation. This left me with no place to stay for my daughter’s tournament despite fulfilling all requirements months in advance. I called back extremely nervous, and the front desk agent, Brigetta, told me the manager refused to speak with me. I begged her to please allow me to talk to him. She put me on hold for 20 minutes, checking in occasionally to say he was “on another call.” When the manager finally came to the phone, I asked for my reservation to be reactivated. He told me I was on a list of calls to be moved to a different hotel. I told him it was essential I stayed with the team, He told me he would call me back in 45 minutes — he never did. Two hours later, I called again and spoke with a different front desk agent, who advised me to contact Guest Relations and file a complaint. I did. About an hour later, the manager called me back and said he would “allow” me to stay at his hotel and had reactivated my reservation. He also said he received the complaint I filed and planned to deny it, claiming everything I said was untrue and that he had planned to accommodate me the whole time. (Thank God the conversation None of that was accurate — he canceled my reservation on his own, and I never agreed to it. He accepted no responsibility, offered no apology, and instead told me my claim “would make him look bad.” He said he would email the updated reservation, but I never received anything. I had to call Guest Relations again, and they sent it themselves. When I reviewed it, the rate had been changed, even though my reservation was originally booked in October at a group rate. Guest Relations confirmed they would reach out to the property to try to see if the original rate could be honored. (Guest Relations reps were nothing but amazing at handling the claim.) At this point, due to the manager’s behavior, hostility, and lack of accountability, I began to fear retaliation during my stay. I ultimately canceled the reservation because I no longer felt safe or comfortable staying at a hotel where customer service and professionalism were so severely lacking. I have always trusted IHG for reliable service and respectful treatment, but this experience was extremely disappointing and disruptive. I would caution anyone considering this hotel — the management’s behavior was completely unacceptable, and no guest should ever be treated this way.
• AD

  Audrey Desserault

  Feb 19, 2026
  2.0
  We were there 4 nights. The front desk staff wasn't welcoming, with exception of the gal on the day of check out. No hello, no welcome. The housekeeping did not restock with tp and coffee. The exterior keypad rejected my card multiple times.
• JJ

  John Jelinek

  Feb 7, 2026
  1.0
  The desk assistant was absolutely horrid...arrogant, would not answer any questions, bi-polar was my impression. I've traveled for over 30 years and this was as unprofessional as it gets. I canceled and stayed at another hotel down the road. Solid "F" for service.
• PM

  peter M

  Jan 18, 2026
  1.0
  Do yourself a favor and don't go here. They have a so called general manager who abuses people right from the get go at the front desk when you ask any questions. How he is even working there is beyond imagination.

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