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Best Western Williamsburg Historic District

3.4
(873 reviews)

Business Details

351 YORK ST, Williamsburg, VA
23185, United States
(757) 229-4100
http://bestwestern.com

About

HotelBest Western
Located in Williamsburg,VA, the Best Western Williamsburg Historic District is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Williamsburg Historic District
351 YORK ST, Williamsburg, VA
23185, United States

Hours

Reviews

3.4
873 reviews
5 stars
281
4 stars
206
3 stars
140
2 stars
82
1 star
164

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including reports of cockroaches, mold, and dirty rooms.

Staff Performance

While some guests praised the friendly and accommodating staff, others reported poor customer service and unhelpfulness.

Facility Conditions

Many guests noted that the hotel is outdated and in need of significant renovations, with issues like broken amenities and unpleasant odors.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests finding it acceptable while others described it as lacking variety and quality.

Location

The hotel is well-located near attractions like Busch Gardens and Colonial Williamsburg, which was a positive aspect for many guests.
  • TH
    Tom Horner
    Feb 11, 2026
    5.0
    Nice quiet hotel Friendly staff, busy in season, but very quiet in February. Dog friendly, centrally located in Williamsburg.
  • TW
    Thomas Winters
    Feb 2, 2026
    1.0
    The experience would have been better if an employee by the name of Charles wasn't there. I've had previous encounters with his disrespectful & rude behaviors before. The place is ok for the price. Bedding needs to be sprayed for either mites or fleas as I had bite marks when I woke up.
  • PH
    Peg Hardy
    Dec 28, 2025
    1.0
    The hotel was very nosey with dogs barking ALL NIGHT LONG! We had connecting rooms with our daughter/husband and their room was ice cold blowing constant cold air and and ours was extremely hot no matter what temp you set it on. Very disappointed in our stay
  • TM
    Traci “Divine Path Psychic” Moon
    Dec 15, 2025
    4.0
    The breakfast was disgusting. The rooms are really old. The bathroom was totally cramped. The towels were dirty with old makeup stains. The bath had standing water. The sheets appeared clean. The pillows were left over my pillow feeling to it. Way too overstuffed not comfortable. The refrigerator froze. Our chicken. The blankets were really thin, but there was a heater and it worked really great. I didn’t visit the pool. We had three people staying in the room with only one container of shampoo and conditioner so I got extra at the desk that was OK. Since you have to pay for breakfast because eating at the motel was disgusting you probably could just pay more money or a place that has good breakfast is included like a Hilton or something. I don’t think it was worth it, but it was cheap and clean with no bedbugs.
  • GW
    George Wettig
    Dec 8, 2025
    3.0
    We had a group of 40 people stay here for the Grand illumination weekend. upset about some of the room conditions that my people had to put up with Saturday night. 1 air conditioning / heater falling out the window letting the cold air in 2 heater, they couldn't adjust the thermostat.It was like a sauna in the room. 3 and this one is the worst they found blood on the bed sheets before they went to bed this is highly unacceptable. My group leader is getting them new rooms. But the room should have never been like this to begin with. As the Best Western I thought the place would be better. I'm extremely upset that my clients had to go through this. Dining room chairs and tables need updated We will not be returning.

Frequently Asked Questions About Best Western Williamsburg Historic District

Does Best Western Williamsburg Historic District offer complimentary breakfast?

Yes, Best Western Williamsburg Historic District provides free breakfast to its guests.

Is free Wi-Fi available at Best Western Williamsburg Historic District?

Yes, free internet access is available both in guest rooms and the business center.

Brand Certified Facts from Best Western Williamsburg Historic District

This information is certified by Best Western Williamsburg Historic District and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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