Hilton Garden Inn Virginia Beach Town Center

Reviews

• GG

  Gabriel Guadian

  5 days ago
  5.0
  It was a good stay
• GM

  Gabriel Matthews

  Feb 17, 2026
  5.0
  I recently stayed for Valentine's Day weekend. The hotel was easy to find and in a very central location. It's within walking distance to a variety of shops and restaurants, making it easy to get around without the need for a car unless you prefer to venture out. At the front desk, Ivenia made check-in very easy and she explained to me what the parking procedure would be like. I wasn't sure I'd remember it after she explained it to me so she was kind enough to write it down for me. I had the privilege to be in one of their renovated rooms which is more spacious than the pictures showed when I first looked the hotel up before booking. The shower was nicely hot too - there have been times in the past where I'd stay at a hotel with water that doesn't go far above lukewarm and I'm happy to say that this wasn't my experience here. My only criticism is about the renovations - they'd start them at around 8am, but the reason I didn't weigh that against this review is because Ivenia told me upon check-in about the reservations, so as annoying as it did feel in the morning, it wasn't a surprise and I was told about it before I got to my room. Given the location and the quality customer service, this could easily be my hotel of choice any time I visit Virginia Beach.
• ST

  Steven Tindall

  Jan 9, 2026
  5.0
  Google maps will keep you searching for the entrance but a quick call to the desk will make the entrance easy to find Parking is a breeze and the service makes it a true pleasure to stay here.
• MM

  Matt

  Jan 6, 2026
  1.0
  This place has fallen so far, so fast. It used to be great now it is complete garbage. Need to get new management. I think nearly every surface of the room from the carpeting to the walls and furniture was stained in one way or another. The bedding smells terrible and felt like I needed a shower after leaving the hotel. The worst Hilton I've stayed at.
• AP

  Adam Philyaw

  Jan 5, 2026
  1.0
  After my recent stay, I will never again stay at this hotel, or any hotel affiliated with the Hilton brand, including the Hampton. PROS The location is convenient. CONS Oh, boy - I really need to rant, because everything was terrible from the beginning. The check-in process did not go smoothly - I had to return to the front desk because my key card did not work initially. The A/C unit was loud and rattly. The staff member working the continental breakfast was somewhat rude. However, this all pales in comparison to the billing issue that I had with them. I stayed from Oct. 29 to Oct. 30, and I definitely checked-out before 11:00 AM on Oct. 30. However, I did not receive an emailed receipt until Oct. 31, stating that I checked-out on Oct. 31. In other words, the receipt was fraudulent, and I was billed twice as much as I should have been billed. After going back and forth with both the hotel and my bank for weeks, plus some angry phone calls, I finally got a bill credit on Jan. 2. It took way too long and it was way too difficult to resolve this. SUMMARY Congratulations, Hilton Garden Inn Virginia Beach Town Center! You have just permanently alienated a customer from all Hilton-branded hotels. I just MIGHT change my mind if Hilton decides to refund the entire cost of the stay and give me a voucher or coupon. For now, the entire Hilton brand is on my S-List.

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