Best Western Dulles Airport Inn

Reviews

• SH

  Sameh Hablas

  4 days ago
  5.0
  Best of the best to stay in When you arrive on a long international flight or leave for a long flight and we need to be close to the airport IAD
• CG

  Carol Philley Griffith

  Nov 12, 2025
  5.0
  This is our go to place when traveling out of Dulles international airport. The rooms are always clean, the beds are very comfortable, and the front desk is very efficient. There is a shuttle service to the airport and there is the option for long-term parking. Leaving the car at the hotel rather than paying airport parking prices is at super plus. Highly recommend
• MD

  Maynu Ddeen

  Nov 9, 2025
  3.0
  Good but room price is high compare with facility available in the room.
• DT

  Double Dragon Twins

  Nov 5, 2025
  1.0
  Date and time of incident: November 5, 2025 – approximately 2:49 p.m. (Washington, D.C. time) Subject: Inappropriate and unprofessional behavior from front desk staff during a phone call Dear Manager, I’m writing to formally express how uncomfortable I felt after speaking with one of your front desk employees today Wednesday at around 2:49 p.m. I called the hotel with the kind intention of arranging a small surprise for my partner, who is still staying in room The person who answered the phone spoke to me in an unfriendly and raised tone of voice, which immediately made me feel disrespected. I calmly asked, “Is there any reason why you’re raising your voice at me?” and she replied, “I’m not raising my voice,” in a defensive and dismissive way, instead of showing empathy or professionalism. I gave her several opportunities to be nice she just was not really showing any manners I have worked in the hospitality industry myself, and I know how important it is to handle guests with patience and respect — especially when they are trying to do something thoughtful. Unfortunately, this employee’s attitude completely ruined the surprise I was planning for my partner. I fully understand hotel policies and would have accepted any limitation without complaint. However, there was absolutely no reason for such a rude and unprofessional reaction. And unfortunately she ruined my surprise completely. Because I don’t want to cause no trouble I was only asking to notify my husband for a nice present that I was sending. But I already cancel everything. This was not a way to treat a guest under any circumstances I sincerely hope you identify the employee who was handling front desk calls at that exact time and take this matter seriously. A guest should never be made to feel disrespected or uncomfortable — especially in a hotel that values service and reputation.
• SW

  Sven w

  Oct 23, 2025
  5.0
  Trotz dem Flughafen und der Autobahn in der Nähe angenehm ruhig . Das Frühstück war gut und ausreichend und auch beim Zimmer hatte ich keine Beanstandung . Ich würde es weiter empfehlen .

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