Holiday Inn Staunton Conference Center by IHG

Reviews

• HC

  Henon Clark

  4 days ago
  5.0
  Private drive back to hotel gives privacy and security. Rooms were really clean and customer service was on point.
• AD

  Angie Darcus

  Oct 19, 2025
  2.0
  The beds were fine. We had issues with the toilet not flushing properly from when we checked in. As it goes for using the bathroom, the morning after checking in, the toilet wouldn’t flush. We called the front desk and asked for maintenance or plumbing to come fix it while we were out for the day. 12 hours later we get back, and the toilet still doesn’t work and no one came to fix it. We went down to the front desk to ask if someone could come and restated we called this in at 10am and it is after 10pm and we can’t use our toilet… We were met with defensive avoidance from Taesha at the front desk. We couldn’t change rooms because they were full but the only compensation we were offered was complimentary breakfast passes- which felt oxymoronic considering we could not properly use our bathroom for what comes after eating. She also only offered “compensation” to receive the points I should’ve received for originally booking. It felt like there was no compensation or appropriate accommodation for this matter. My fiancé spent the next 20mins doing his own tinkering and God knows what he had to do in there that required multiple washes and showers to get it to function. What should’ve been a fun adventurous and relaxing stay for our weekend, we were left feeling uncomfortable and disappointed.
• EG

  Erin Gallagher

  Oct 11, 2025
  2.0
  The hotel lobby was clean and the staff were friendly and professional. Unfortunately, the room wasn't ready. Check in was at 3 and we arrived at 3:30 and were told our room wasn't ready. We waited for a little over an hour and the room still wasn't ready. While I understand that they were understaffed, I don't understand how they were unable to prepare a room for guests who were physically waiting. We left shortly before 5, 2 hours after check in, and the room was still not ready. We ended up canceling our reservation and finding alternative accommodation. I will note that the cancelation process was completely painless. I have nothing negative to say about anyone I interacted with.
• BM

  Bill Miller

  Oct 9, 2025
  1.0
  Made reservations in June for a stay Thurs Sept 25 through Sun 28 with a group (had a block of rooms). Check IHG website on Mon Sept 22, no upcoming stay listed. Called hotel and was assured that they had my 3 night reservation. Travelling to hotel on Thurs Sept 25, got a call from the hotel, 10 minutes away, that they had overbooked and that my reservation was cancelled. All our group events were at or started from the hotel. They told me that they would find something close by for me. Told them to do what they could and that I would be there in 10 minutes. Got there - was told that all the nearby hotels were booked and the best they could do was a hotel 30 minutes up the interstate. But, they offered that they had a room on Thurs and on Sat and that they would find us a room for Fri (and pay for it). Luckily, friends from our group were able to share a room for Fri and graciously allowed us to have one of their rooms. So, took the room for Thurs and they assured me that they made a reservation for Sat. They gave us free breakfast vouchers for Fri morning, but the restaurant was closed because the hotel was completely booked and I've seen better buffets at a Super 8. I checked with the front desk on Fri morning to confirm that Sat reservation. Was told that there wasn't a reservation. I couldn't dispute this as we had to leave with our group. Another in our group, who also had their 3 day reservation cancelled, got a call on Fri afternoon that a room had opened up for Fri and that they had a room for Fri and Sat nights. I called immediately and asked if there were any rooms available for Sat, and Fri if possible. Was told that Fri was booked but there was a room available on Sat. However, since our block was full, they wouldn't offer our group rate of $109 and would charge $279 for the room. At this point, I said fine just to get the room reserved and would discuss the rate when we got back to the hotel. We get in Fri afternoon and the same woman that made our Sat reservation on Thurs night when we arrived was working. I explained that we hadn't had a reservation for Sat and had to make a new one at much more than our group (and original) rate. She said that she didn't make the reservation for the room on Sat when we arrived on Thur under our name, but under a special code? I don't know how we would have checked in on Sat with a mystery code... So, I told her that we had made a reservation that afternoon that we needed to cancel if the original reservation was still in the system. She found the new reservation and said that she'd just change the rate on that one. Makes me believe that a Sat reservation was not made on Thurs when we arrived... So, packed up our stuff for the second time Sat morning and headed out with the group. We were able to check in to our third room in 3 days on Sat afternoon when we arrived back at the hotel. It was at the group rate, and they even gave us a free breakfast for Sun morning. We woke up Sun, tired of eating microwaved egg wraps in our room for breakfast, and decided to brave the hotel breakfast buffet. We got to the lobby to see a darkened restaurant and a sign saying that it was closed and that breakfast was not available. We asked the front desk, who related that the person that cooks breakfast didn't show up for work that morning. What a perfect end to an absolutely miserable hotel experience. The final straw was when I checked my IHG Rewards on the website on Sept 29, it still did not show any stays. I chatted for over 20 minutes with customer service trying to get the stays posted while explaining all that had happened, and why I didn't have confirmation numbers. The customer service representative told me that she couldn't help with any of the issues and that she would connect me with the complaint dept. The chat abruptly ended. With no connection to a complaint dept. And logged me off the rewards website. And still no contact from the"complaint" dept to date. I have never seen such inept hotel management. I'd look elsewhere if you're planning a group stay in the area.
• MS

  Matt Scoggin

  Oct 7, 2025
  5.0
  Great single night stay. Front desk staff was peppy and kind. Small blemishes in rooms (caulking and such). Gym on 3rd floor was nothing to write home about but did the job. Breakfast was tasty. Lobby clean. Thank you.

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