Best Western Springfield

3.5
1107 reviews

About

Hotel
Located in Springfield,VA, the Best Western Springfield is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Springfield
6721 COMMERCE ST, Springfield, VA
22150, United States

Hours

Reviews

3.5
1,107 reviews
5 stars
355
4 stars
270
3 stars
201
2 stars
97
1 star
184

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some guests reported dirty rooms and bathrooms, while others found the hotel clean and well-maintained.

Safety Concerns

Several guests expressed concerns about safety, citing lack of security presence and incidents of harassment.

Breakfast Quality

Breakfast received positive feedback for variety and quality, although some guests found it lacking.

Room Conditions

Rooms were often described as small, outdated, and in need of renovation, with complaints about uncomfortable beds and inadequate amenities.

Customer Service

Customer service experiences varied widely, with some guests praising staff while others reported unprofessional behavior and poor communication.
  • JE
    Judy Evarista
    Nov 5, 2025
    3.0
    If you're on a business trip, I feel that serving breakfast or fresh coffee starting at 6:30 in the morning is not feasible for a lot of people on business, or, on a long trip before they get the road. I couldn't get a fresh cup of coffee at 6:00 am. Not happy. Pretty average room.
  • E
    Çakım Ersin
    Oct 25, 2025
    1.0
    A person who was not staying at the hotel entered the building and harassed me. There was no security guard on duty and no one at the front desk at night. I felt completely unsafe during my stay. This is unacceptable, and the hotel management needs to take immediate action to ensure guest safety. Definitely not recommended.
  • TW
    Tene W
    Oct 14, 2025
    1.0
    The pics online don't match what's in person. The rooms need to be renovated
  • AA
    Amanda
    Sep 26, 2025
    5.0
    I don't know what all the bad reviews are about. The room was clean, housekeeping was fantastic, and the bed was comfy. I was pleasantly surprised by breakfast. The location was perfect for my needs. I'm happy with the price. The virtual check in thing was a bit weird but if you needed a human they would send one.
  • SO
    Susan Obenshine
    Aug 4, 2025
    5.0
    Clean. Great service and breakfast had many selections to choose from and products were fresh

Frequently Asked Questions About Best Western Springfield

What is the location of Best Western Springfield?

Best Western Springfield is located at 6721 Commerce St, Springfield, VA 22150, USA.

Is there free WiFi available at Best Western Springfield?

Yes, free WiFi is available for all guests at Best Western Springfield.