Customer Service
Many reviews highlighted rude or dismissive attitudes from staff, particularly at the front desk, leading to a negative overall impression.
Cleanliness
While some guests found the rooms clean, others reported issues such as bugs, mildew, and unclean bathrooms, indicating inconsistency in housekeeping standards.
Amenities
Guests expressed disappointment over broken amenities like the pool heater and lack of breakfast items, as well as unexpected charges for parking and incidentals.
Room Condition
Numerous reviews mentioned that the hotel is outdated, with issues like poor air conditioning, old furniture, and maintenance problems.
Location
The hotel is conveniently located near the airport, which was appreciated by many guests, although some noted the surrounding area was not ideal.