Business Details
About
HotelDoubleTree
Daily Mandatory Charge includes: A Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
Welcome to the bright and comfy DoubleTree by Hilton Richmond Airport hotel. Located in Sandston just east of Richmond, we offer prompt, free shuttle service to/from the airport and within a 3-mile radius of the hotel. Enjoy a quiet location close to Dominion Packaging, Coca-Cola and Verizon and just 9 miles from Historic Downtown Richmond. We look forward to welcoming you with a warm Chocolate Chip Cookie at check-in.
Kick back and feel at home in a stylish guest room featuring complimentary WiFi, a 55-inch TV, microwave, mini-fridge and coffeemaker. Sleep comes easy on a Sweet Dreams® bed with great linens and plush pillows – choose from a king bed or 2 queen beds – and there's a desk with ergonomic chair when it's time to work.
Dining options are designed around your busy schedule. Have breakfast or dinner in the hotel's bistro, order up room service, or grab a sandwich from Made Market. Have some free time? Our 24-hour fitness center has all the latest equipment, and our heated indoor pool and seasonal outdoor lounge are great spots to unwind.
Host a meeting or family gathering with your choice of conference spaces. We offer 5 rooms with multiple setup options, including a ballroom accommodating up to 200 people and a pre-function area with a registration desk.
Location
DoubleTree by Hilton Richmond Airport
445 International Center Drive, Sandston, VA
23150, United States
Hours
Reviews
4.2
583 reviews
5 stars
339
4 stars
121
3 stars
59
2 stars
29
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Service
The staff, particularly Semeatria and Debra, received high praise for their courteous, helpful, and professional service, making guests feel welcomed and valued.
Room Condition
Several reviews noted issues with room cleanliness and maintenance, including odors, broken fixtures, and outdated decor, indicating a need for refurbishment.
Breakfast Experience
Guests enjoyed the breakfast offerings, particularly praising the quality and service provided by the dining staff, although some noted it was not complimentary.
Location
The hotel is conveniently located near the airport, making it a favorable choice for travelers, though some guests mentioned noise from nearby flights.
Mixed Reviews
While many guests had positive experiences, there were notable complaints regarding management responsiveness and room issues, suggesting inconsistency in guest experiences.
- RERyan Evans1 day ago5.0Amazing Experience! Customer Service is 10 out of 10, clean environment and wonderful feeling of being home away from home. Yaritza have been very helpful, friendly and professional. Great place to stay!
- KKKeishia Kennedy4 days ago5.0Thank you Semeatria for the smooth check in during our stay. We appreciate the hospitality you gave us during our time at the Doubletree Richmond Airport. The rooms are very clean and staff is professional. I was here on business for 3 days. The food that was provided from the hotel was very delicious and healthy options! I highly recommend this hotel as they offer a shuttle and it’s near the airport.
- EDEdward Deutsch5 days ago2.0Rooms are usually nice but check if everything works before unpacking. 1st night on a 4 night stay I had to change rooms after unpacking because the ac/furnace didn't work as well as the fridge. They transfered me to another room which had a door that looked like it was pried open before. 2nd night found out my hotel phone didn't work in the new room and outlet near bed didn't work. To top it off got stuck in the elevator for 15 min. 3rd night Firealarm went off around 7pm couldn't get back in for about an hour faulty alarm the fireman stated. 4th night room card didn't work and Firealarm went off again around 7pm again luckily only lasted 15min but if there's a real fire how do you know what's real and what's real. This brings me to my rating of 2 The rooms are nice recently remodeled. But they need to fix more than polishing the appearance and focus on important ammendaties, like firealarms, HVAC maintenance, refrigerators, and elevator maintenance. This could of been just a single bad trip but hope this info helps others to be aware of.
- DND. N.Dec 17, 20255.0From the moment I arrived, my experience was off to a great start thanks to the outstanding professionalism of Semeatria during check-in. She was courteous, patient, and incredibly attentive, making the entire process smooth and stress-free. Even though my stay was just one night, the level of service I received made it feel well worth every dollar. It’s refreshing to be welcomed by someone who genuinely takes pride in their work and makes guests feel valued. Excellent first impression and a wonderful overall experience—I would happily stay here again.
- JBJoshua BrackettDec 15, 20255.0I’m most of the way through a several-day drive from Florida to Connecticut, and of the several hotels I’ve stayed at in that time, I can say that the service and breakfast at Doubletree and Hilton was BY FAR the best! I specifically was blown away by the breakfast over at Doubletree. I’d paid for it along with my room, and went there December 15th planning to grab a quick bite for fuel to drive the rest of the day…but for better or worse, I stuffed myself for almost an hour like a kid in a candy store. The hostess, Debra, was extremely pleasant and set me up, asked how the food was, and even took her time (she was busy but everyone was well cared for) to ask about my trip and stay and how I was doing. Above and beyond in my book…plus, when I asked her how many people it took to make all that good food, she said she was alone today as her coworker was out! I’m impressed easily I admit - I’m a bachelor who subsists mostly on frozen food - but I know my hotels and breakfasts, for sure. This one, and Hilton overall, is worth staying at…and make sure you get breakfast if Debra is working.
Frequently Asked Questions About DoubleTree by Hilton Richmond Airport
What accessibility features does DoubleTree by Hilton Richmond Airport offer?
The hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast available at DoubleTree by Hilton Richmond Airport?
Yes, breakfast is available at the hotel.
Does the hotel provide a shuttle service?
Yes, there is a local shuttle service available for guests within a 3-mile radius and to/from the airport.
Are pets allowed at the hotel?
No, pets are not allowed at DoubleTree by Hilton Richmond Airport.
What dining options are available on site?
The hotel has two restaurants including the 1607 Bistro Restaurant & Bar, room service, and a convenience store for grabbing sandwiches and snacks.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available for guests at DoubleTree by Hilton Richmond Airport?
Yes, free self-parking is available for guests.
What fitness and pool facilities does the hotel offer?
Guests can use the free 24-hour fitness center and enjoy the heated indoor pool. There is no outdoor pool or hot tub available.
How can guests access the hotel via public transportation or from nearby airport?
Guests can use the hotel's free shuttle service within a 3-mile radius including to and from the Richmond International Airport. This makes it convenient to access the hotel from the airport and nearby locations.
What nearby amenities and points of interest are close to DoubleTree by Hilton Richmond Airport?
Nearby places include 1607 Bistro Restaurant & Bar for dining, several hotels such as Holiday Inn Richmond Airport and Hilton Garden Inn Richmond Airport, convenience stores like Wawa and 7-Eleven, and services like LibertyX Bitcoin ATM and PNC ATM. Guests can visit these locations before or after their stay for dining, shopping, or financial services.