Business Details
About
HotelTru by Hilton
Check-in to different at Tru by Hilton Roanoke Hollins. Nestled in the Blue Ridge Mountains off I-81, our hotel is less than 10 miles from Roanoke/Blacksburg Regional Airport and downtown Roanoke. All of our cozy rooms include a large bathroom, 55-inch TV and free WiFi.
Seize the day with the free ‘Top It’ breakfast bar, featuring 30 sweet and savory choices for oatmeal, yogurt, cereal and more. Visit the Eat. & Sip. market 24 hours day for tasty local and gourmet snacks, light meals and single-serve wine and beer.
Keep your focus in the semi-private lobby alcoves, or get social with board games and pool. After some barre or cardio in the fitness center, lounge in the lobby and enjoy free coffee, tea and hot chocolate.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.2
967 reviews
5 stars
577
4 stars
179
3 stars
85
2 stars
62
1 star
64
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Several reviews highlighted rude and unprofessional behavior from front desk staff, impacting customer experience negatively.
Cleanliness Issues
Multiple guests reported cleanliness concerns, including dirty rooms and common areas, which detracted from their overall experience.
Room Comfort
While some guests appreciated the modern design, many found the rooms small and uncomfortable, with noise issues from neighboring rooms.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it basic and lacking in freshness.
Location Convenience
The hotel is well-located near the highway, making it convenient for travelers, though some noted it was difficult to find.
- IWIt's a WowzaDec 29, 20255.0Great, no frills kinda place.. breakfast was good. And they have a variety of drinks and snacks available for purchase 24/7. Lobby reminds me of a college campus lobby outa8de of a food court area. Lots of outlets to plug into!!!
- GHGwyn HultsDec 26, 20253.0We have stayed at several Tru locations thru the Hilton Honors program. We also travel with a service dog and disclose this on the registration form. We stayed Christians Eve at thus location. It was east to find and nice as all the others. I would have given more stars overall if the desk clerk had not been rude and unprofessional. I have a digital key so I only stop at desk for an extra card for my husband and the 2 bottles of water that I received thru Hilton Honors. The check handed me a pet form to complete and I reminded him I had registered a service animal. He proceeded to ask the allowed questions, but since I was tired I told him I had the service badge which I could show him. He was very rude when he took the card to look at it as well as the dog tag. He then asked for my DL and rolled his eyes in obvious disgust. He begrudgingly gave me the 2 waters. I've never been treated that rudely at a Tru. Room was nice, breakfast was fine, and location was great. But the only employee I interacted with on arrival was rude. The ladies we spoke to the next morning when having breakfast and leaving were very nice.
- NMNicholas MilesDec 21, 20253.0rooms were nice and the staff was friendly. however, i could here nearly everyone around me in my room.
- JCJohn CrooksDec 11, 20255.0Quick reservation and service to arrange our room pre-arrival. Checkin was a breeze. Room was clean and spacious. Good storage for luggage. Hot water took a bit to heat in the shower. Breakfast was simple, easy and the staff were attentive.
- MCMarcela Rodríguez CórdobaNov 26, 20255.0My experience at this hotel was outstanding. From the moment I arrived, the staff welcomed me with genuine warmth and professionalism, always ready to help with a friendly attitude. The room was spotless, comfortable, and well-equipped, creating the perfect space to relax. The breakfast was another highlight—fresh, well-prepared, and with enough variety to start the day feeling energized. The dining area was clean and inviting, and the staff made sure everything stayed replenished. The common areas were beautifully maintained, and the service throughout my stay felt smooth and thoughtful, as if every detail was quietly taken care of. I truly felt looked after from beginning to end. I would absolutely return and highly recommend this place to anyone looking for quality, comfort, and exceptional service.
Frequently Asked Questions About Tru by Hilton Roanoke Hollins
What are the check-in and check-out times at Tru by Hilton Roanoke Hollins?
Check-in is from 3:00 PM and check-out is by 11:00 AM.
Is breakfast included at Tru by Hilton Roanoke Hollins?
Yes, a free breakfast is available featuring a variety of options including oatmeal, yogurt, and cereal.
Are pets allowed at Tru by Hilton Roanoke Hollins?
Yes, both cats and dogs are allowed at the hotel.
Does Tru by Hilton Roanoke Hollins offer free WiFi?
Yes, free WiFi is available throughout public areas and there is a public internet terminal.
What accessibility features does Tru by Hilton Roanoke Hollins provide?
The hotel features accessible parking, accessible elevators, and is mobility accessible.
Is parking available at Tru by Hilton Roanoke Hollins, and is there a charge?
Yes, self-parking is available on-site and it is free of charge.
Does the hotel have a fitness center?
Yes, there is a fitness center available for free to guests.
What environmentally friendly practices does the hotel follow?
The hotel holds ISO14001 and ISO50001 eco-certifications, uses compostable food containers and cutlery, employs energy conservation programs, and implements a food waste reduction program among other initiatives.
What nearby hotels are located close to Tru by Hilton Roanoke Hollins?
Nearby hotels include SpringHill Suites, Days Inn Roanoke Near I-81, Fairfield Inn & Suites Roanoke Hollins/I-81, Fairfield Inn & Suites by Marriott Roanoke North, Hampton by Hilton, Hampton Inn Roanoke/Hollins - I-81, and Country Inn & Suites by Radisson, Roanoke, VA.
Are there any nearby restaurants where guests can dine before or after their stay?
Yes, nearby dining options include The Q, McDonald's, El Rodeo, and Agave Azul Mexican Grill & Bar, offering a variety of cuisines such as Tex-Mex, American, burgers, and Mexican.
What are some nearby places guests can visit for entertainment or shopping?
Guests can visit places like Pool at The Q for entertainment, or shop at Gander Mountain - Roanoke Store, Tractor Supply Co., Gander Outdoors of Roanoke, Camping World, and Chacos for outdoor gear and sporting goods.