The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Reviews

• CC

  Corinne

  2 days ago
  1.0
  I’m extremely disappointed with my experience at Hotel Roanoke. I had a confirmation email clearly stating my reservation was for November 19–21. However, when I arrived after a 5-hour drive at 7pm, I was told my reservation had been booked for November 18–21 instead — and that they had canceled it the day before without even notifying me. The hotel was fully booked, and all I was told was “sorry.” No effort was made to help me secure a room at one of their sister properties nearby or offer any assistance whatsoever. I was left without a place to stay late at night because of their mistake, and the lack of accountability or customer service was unacceptable. I would strongly recommend double-checking any reservation you make with them. My experience was incredibly frustrating and unprofessional.
• KL

  Karen Lehrman

  Nov 15, 2025
  5.0
  We did not stay at the hotel but dined in the Pine Room. My husband I split our meal of Ceaser salad with shrimp and the smokehouse burger. It was perfect. The shrimp was seasoned not and the salad had just the right amount of dressing i.e. not too much.
• BH

  Bran Hartwell

  Nov 2, 2025
  5.0
  A beautiful, historic hotel with amazing rooms, facilities and amenities. Definitely enjoy a meal in the dining room during your stay and have the Seafood Bisque. This hotel is truly the living, beating heart of Roanoke history.
• LZ

  Lyla Zegelstein

  Nov 1, 2025
  1.0
  Snoopy house cleaning and management that's too busy to follow up on my complaint. Stayed at Hotel Roanoke 2 weeks ago because they had EV charging. Upon arrival, I was told that in order to use the chargers, you have to valet your car for $28 per night. Valet said they change the chargers out at midnight and my car would get charged. They didn't start charging my car until nearly 8am in the morning, meaning I couldn't use my car for most of the day. They removed the valet charge & gave us free breakfast that morning which made me not as upset. When we first checked in, we were asked if we wanted housekeeping to come, we said no. Housekeeping came the first day and although we didn't want strangers in the room, we weren't going to complain about them doing extra work. The next morning, we put the sign up. As we were returning from breakfast, we caught the housekeeping person in a bright red jacket, just as she was entering the room. When she saw us, she didn't say anything, she just quickly left as we watched her. There was no house keeping cart outside our room. She was snoopy and she was caught in the act. The do not disturb sign was still on our door, she saw it and entered anyways. We reported this to the front desk and the lady behind the counter was nice. She said that no one was supposed to enter our room the first day and that no one should ever enter with the do not disturb sign up. She said that someone would follow up about the complaint, but no one ever did. Hilton gave me a $15 ish credit, but no one ever called. I called Hilton and said that the $15 was offensive, I wanted the manager to call me and say something to make me feel less violated from the entire experience. Hilton customer service read me what the manager put on file and he watered down the complaint to "housekeeping bothered me." I told customer service what actually happened and they said the manager would follow up. He never did. Overall, Roanoke was great, but stay elsewhere.
• JP

  jermane patterson

  Oct 29, 2025
  2.0
  I stayed here October 24- October 26, 2025. Everything was okay, just okay. I must talk about the restaurants and service at the hotel. I made reservations for each place but I kept getting seated in the back corner of the restaurant in the most awkward and undesirable location. It seemed like a never ending battle to get quality service at the restaurants. Though I will say that the food was good at Pine Room and the ladies at the coffee shop were nice. The Pine Room greeter was terrible and rude. We had to contact the manager and argue with her for a better table. After some reshuffling and some complaining on our part, Amanda at the Pine Room was excellent server. Now, I had to ask 4 times to get a server at the Regency Room t. It was shocking and disappointing. I have never experienced this type of treatment. The room was small but decent. The bathroom was nicely renovated. The view from our room was horrible. Overall, this place was okay. I don't know if the problems were a racial thing or not but it sure did feel that way. The repeated disrespect just cannot be ignored or considered a one off. I have to think long and hard about recommending this place or returning here.

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