Brand Certified
The Hotel Roanoke & Conference Center, Curio Collection by Hilton
4.6(4007 reviews)
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
Business Details
110 Shenandoah Avenue, Roanoke, VA
24016-2025, United States
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
(540) 985-5900
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
https://www.hilton.com/en/hotels/roacuqq-the-hotel-roanoke-and-conference-center/
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
About
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
HotelCurio Collection
Nestled in the heart of downtown Roanoke, our historic hotel welcomes guests with modern luxury and the warmest traditions of southern hospitality. In the gateway to Virginia's Blue Ridge, our hotel places you steps away from downtown's burgeoning culinary scene and arts districts. You'll be just minutes from endless mountain adventures. After exploring, the hotel's AAA Four-Diamond food and beverage options await, including the newly renovated Pine Room & 1882 Lobby Bar.
Location
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
The Hotel Roanoke & Conference Center, Curio Collection by Hilton
110 Shenandoah Avenue, Roanoke, VA
24016-2025, United States
Hours
Certified by The Hotel Roanoke & Conference Center, Curio Collection by Hilton • Mar 01, 2026
Reviews
4.6
4,007 reviews
5 stars
3,053
4 stars
671
3 stars
131
2 stars
61
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for friendliness and helpfulness, while others reported poor responses to issues and lack of follow-up.
Cleanliness and Maintenance
Guests appreciated the cleanliness and beauty of the hotel, but some noted issues with outdated facilities and maintenance problems.
Dining Experience
Dining experiences varied; while many enjoyed the food and atmosphere, others reported inconsistent service and food quality.
Location and Ambiance
The hotel is well-located with a beautiful historic ambiance, making it a popular choice for events and leisure stays.
- MHMary Beth HorsingtonFeb 18, 20261.0This was one of the worst customer service experiences I’ve ever had. I reserved two rooms for two nights for an event at the hotel. Days before traveling, a massive snowstorm hit and the event I was attending was cancelled. This was completely out of my control. I contacted the hotel immediately but they were incredibly slow to respond and ultimately refused to issue any refund. They wouldn’t even allow me to apply the payment toward a future stay when I explained the event would be rescheduled. There was zero empathy or willingness to work with me. Policies are one thing, but good customer service matters — especially during severe weather emergencies. I lost my money and will not be booking here again.
- SESalma EdwanFeb 13, 20261.0This place is outdated and it has nothing to do with keeping history and whatnot. Outdated and boring. The walls, the furniture, the food, the staff, the service, the rooms, all of it, outdated and boring.
- MPMark PriddleFeb 7, 20264.0Grand old hotel. Lots of good amenities. Some areas looked a bit 'tired'. Location is fairly convenient, but it was cold getting around the property and downtown in late January. Good location for trainspotting...
- TJTed JarnaginFeb 5, 20265.0Attended an awards banquet and the meal, served buffet style was awesome, as was the venue. The she-crab soup was the best I have ever had. Even with the snowstorm the hotel was fully operational and had the drives and parking lots cleared with a valet taking guest back and forth. Great bar with nice signature drinks and great bartenders.
- BCBarrie CarterFeb 5, 20265.0In my rush to leave the hotel I left something behind. Connected with the hotel to be connect to Dewey (housekeeping) who found the item and turned it into Michelle (sales). Both were life savers! These two represent a small sample of why staying at Hotel Roanoke is gem!
Frequently Asked Questions About The Hotel Roanoke & Conference Center, Curio Collection by Hilton
What are the check-in and check-out times at The Hotel Roanoke & Conference Center?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
Is The Hotel Roanoke & Conference Center accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible.
Are there dining options within the hotel?
Yes, the hotel features three restaurants including the newly renovated Pine Room and 1882 Lobby Bar, both offering exceptional food and beverage options.
What amenities does the hotel provide for fitness and relaxation?
The hotel has a free fitness center, an outdoor pool, a hot tub, and a spa for guest relaxation.
Does the hotel have facilities suitable for hosting meetings or events?
Yes, The Hotel Roanoke has 30 meeting rooms available for events and conferences.
Is parking available at the hotel and what types?
Parking is available with options for self-parking and valet parking services.
How does the hotel support environmentally friendly practices?
The hotel has several eco-certifications including ISO14001 and ISO50001, uses compostable food containers and cutlery, implements recycling, and has energy conservation programs.
What local attractions or services are near The Hotel Roanoke & Conference Center that guests can visit?
Nearby places include the historic Hotel Roanoke, Spa at Hotel Roanoke, The Regency Room steakhouse, and Tour Roanoke & Roanoke Food Tours for sightseeing. Guests can enjoy these locations before or after their stay.
Are there convenient transportation options near the hotel?
Yes, the hotel offers a local shuttle service and is close to several parking garages including SP Plus Parking and Gainsboro Parking Garage to assist guests with their transportation needs.
Brand Certified Facts from The Hotel Roanoke & Conference Center, Curio Collection by Hilton
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