Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Nestled within sight of the Blue Ridge Mountains, the Holiday Inn Valley View is a pet-friendly hotel that offers easy access to the Roanoke Valley. With our close proximity to business and attractions, our hotel is the ideal choice for any traveler.
The hotel is located just a few miles off Interstate 81 and convenient to the Roanoke Blacksburg Regional Airport, Downtown Roanoke, and many businesses located in the Roanoke Valley. Virginia Tech, Hollins University & Roanoke College are just a few of the colleges & universities located near Roanoke.
For the outdoorsman, the Blue Ridge Parkway is just a short drive from the hotel and offers miles of hiking trails and breathtaking views. For our corporate travelers, our hotel provides comfort and convenience for optimal productivity, including complimentary Wi-Fi. With over 11,000 sf of meeting space, it is perfect for those large or small groups. For those who want a workout, our new Fitness Center & Indoor Pool provides the perfect place to burn those extra calories.
Located onsite, our Black Birch Restaurant & Tap House serves breakfast & dinner along with local craft beer selections. Our friendly staff and hospitality sets us apart from the rest, so on your next visit to the Roanoke Valley, choose the Holiday Inn Valley View.
Location
Holiday Inn Roanoke Airport-Conference Ctr by IHG
3315 Ordway Drive, Roanoke, VA
24017, United States
Hours
Reviews
4.0
1,053 reviews
5 stars
492
4 stars
281
3 stars
130
2 stars
74
1 star
76
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and debris in common areas.
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and issues with reservations.
Room Conditions
Guests frequently mentioned that rooms were outdated, poorly maintained, and not as described, with issues like broken amenities and unpleasant odors.
Breakfast Complaints
Several reviews criticized the breakfast service, noting that it was not complimentary and that the quality did not meet expectations.
Staff Positivity
Despite the negative feedback, some guests praised specific staff members for their friendliness and helpfulness.
- SASarah Al-ZahraniSep 20, 20243.0The service rating is due to the fact they knew there was a convention but overbooked anyway. The convention was told they would have priority but rooms were not available at the rest hour. Instead they were available after an hour and a half. I expect more from hotels when they know they are holding a convention.
- CDClay DillardFeb 28, 20241.0I travel to Roanoke Va monthly. I will not come back to this hotel. I would not reccomend staying here.
- BTBrian TramueLDec 3, 20221.0I chose the hotel for the ability to pay using my points. Convenient location and truly needed some where to lay my head and shower. No knocks on the accommodations, hotel is rebranding or merging Holiday Inn to Candlewood Suites. Check in was long for no real reason. On my 2nd night I returned to my room key deactivated and they literally had to walk me to my room to let me in. No issue as I was checking out the next morning and was not going back out that evening. On checkout I asked about the pending charges assessed to my account two days in a row. I was told they would fall off once I checked out. They did not, I was charged for incidentals. This process with all hotels is incredulous. I’ve disputed the charges, told twice that they should have never been charged, however no one seems to be able to credit my card. Because I don’t trust the hotel, I’ve also disputed the charge w/ AMEX. I was going to say no knocks against the staff, however none of them seem knowledgeable enough to help. “the system” “the manager” “it will drop off” I understand things happen and have been patient. I should not have to chase and continuously follow up – that should be the hotel’s job. Additionally, I've had an AMEX for over 8 years with zero fraud. Someone manually input my card to purchase gas in Texas, I live in North Carolina. 99.98% positive it is a result of someone at this hotel capturing my card information. I will never use this location or brand again.
- GBGary BryantNov 14, 20214.0Picked up U-Mass football team at airport before going to Liberty university. Friendly staff, nice well appointed rooms. Hotel set up banquet room for teams meals, food was average for this type of event. Didn't try the in house restaurant, but it is open for breakfast and dinner.
- D_DABEARD _Jun 12, 20215.0Fantastic!! Great hospitality. Beautiful hotel with a Fantastic bar and Restaurant... the Bartender Brian was awesome. Friendly and fast!! Bed was so comfortable and rooms are very clean. Shower was NICE!! 5 stars all day. Highly recommend!!
Frequently Asked Questions About Holiday Inn Roanoke Airport-Conference Ctr by IHG
What are the check-in and check-out times at Holiday Inn Roanoke Airport-Conference Center?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible.
Are pets allowed at the Holiday Inn Roanoke Airport-Conference Center?
Yes, dogs are allowed and pets are welcome at the hotel.
Is there a fitness center and pool available for guests?
The hotel has a fitness center with elliptical and free weights, as well as an indoor pool and a hot tub.
Does the hotel provide food and beverage options on-site?
Yes, there is a bar and one restaurant called Black Birch Restaurant and Tap House serving breakfast and dinner with local craft beers.
Is daily housekeeping service available at the hotel?
Yes, housekeeping is available daily for guests.
Does the hotel have business facilities and meeting rooms?
Yes, the hotel offers a business center and 10 meeting rooms suitable for small or large groups.
What COVID-19 safety and sanitation measures does the hotel take?
The hotel uses commercial grade disinfectants, has enhanced cleaning in common areas and guest rooms, employees are trained in cleaning and hand washing, plastic keycards are disinfected or discarded, and additional sanitation is present in food areas.
How can guests get to the hotel from the nearby Roanoke Regional Airport?
The hotel is conveniently located just a few miles off Interstate 81 and close to Roanoke Blacksburg Regional Airport, facilitating easy access for travelers.
What nearby restaurants are available for guests wanting dining options outside the hotel?
Guests can try Passport Restaurant and Lounge, Jake’s Wicked Mobile Diner, or Shula’s 347 Grill at the Sheraton Roanoke Hotel & Conference Center, all located near the hotel.