Brand Certified
Holiday Inn Express & Suites Roanoke – Civic Center by IHG
4.2(497 reviews)
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
Business Details
1303 Williamson Rd. NE, Roanoke, VA
24012, United States
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
(540) 900-2312
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
https://www.ihg.com/holidayinnexpress/hotels/us/en/roanoke/roaoa/hoteldetail
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
About
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
HotelConference CenterHoliday Inn Express
Welcome to the Holiday Inn Express® in Roanoke!
If you're looking for Star City's best hotel, look no further! Our 100% smoke free hotel is the closest hotel to the Roanoke Civic Center (Berglund Center), downtown Roanoke, and important area businesses and attractions.
Our Roanoke, VA hotel's location is ideal for business travelers with meetings in downtown Roanoke and the surrounding area. We offer the best accommodations for travelers outside of the greater Roanoke area (50mi). The Roanoke Civic Center (Berglund Center) is one block from our front door and the Roanoke Regional Airport (ROA) is five miles. Coca-Cola and Norfolk Southern are nearby. We have free Wi-Fi access throughout the hotel, and our 24-hr Business Center offers copy, fax and print services to help you prepare for meetings in Roanoke, VA.
Lodging at our smoke free downtown Roanoke hotel provides leisure guests with easy access to nearby museums, including the new Taubman Museum of Art, Center in the Square and the Science Museum of Western Virginia. Nearby Mill Mountain is home to the Discovery Center Nature Center, the Mill Mountain Zoo and the Roanoke Star, the largest man-made star in the world.
Enjoy our Roanoke hotel perks from our free breakfast buffet to our peaceful back patio with a welcoming fire pit. You can relax at our indoor pool or workout at our on-site fitness facility. See why we're the best choice among downtown Roanoke, VA hotels!
Location
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
Holiday Inn Express & Suites Roanoke – Civic Center by IHG
1303 Williamson Rd. NE, Roanoke, VA
24012, United States
Hours
Certified by Holiday Inn Express & Suites Roanoke – Civic Center by IHG • Mar 01, 2026
Reviews
4.2
497 reviews
5 stars
329
4 stars
82
3 stars
18
2 stars
14
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many reviews praised the friendly and helpful staff, several customers reported poor service experiences, particularly regarding check-in issues and the handling of reservations.
Cleanliness
The hotel received consistent positive feedback for its cleanliness, with many guests noting that rooms and common areas were well-maintained.
Breakfast Quality
Guests generally enjoyed the breakfast offerings, highlighting the variety and quality, although some noted inconsistencies in food preparation.
Reservation Issues
Multiple reviews mentioned problems with reservations, particularly regarding a 'no locals' policy that led to cancellations and confusion for guests.
Security Concerns
Some guests expressed discomfort with the hotel's security measures, including locked doors and key card access, while others appreciated the added safety.
- MHMike HernandezFeb 24, 20263.0Clean rooms, comfortable beds. On a work road trip during my stay, and work didn't start until after checkout time. Nothing more annoying than a room service lady in a hurry to check off a room, who knocks once & opens the door at 9:30am & says room service as she walks into your room 1.5 hours before checkout time.
- MDMichael DyeFeb 22, 20265.0Great hotel with great staff. Highly recommend!
- GGgina gibsonFeb 15, 20264.0We’ve stayed here a few times. It is always clean and the staff are polite and helpful. The first desk lady in day shift is always extremely nice and helpful. The only thing I would say is if you forget to put the dnd sign on the door the housekeeper will come before 9am (check out is 11am) to wake you up and ask if you are checking out. I’m sure it is on the paper or the computer system on who with be checking out and who had checked out. They are nice about it though.
- RLRobert LinthicumFeb 6, 20265.0Great value. Nothing lacking. Nice people.
- KHKimberly HoukFeb 1, 20264.0Great stay at a quality hotel. Very accomodating with great customer service and friendly staff. Loved our time here.
Frequently Asked Questions About Holiday Inn Express & Suites Roanoke – Civic Center by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Roanoke – Civic Center?
Check-in begins at 3:00 PM and check-out is at 11:00 AM.
Is breakfast available at this hotel?
Yes, a free buffet breakfast is available to guests.
Are pets allowed at the Holiday Inn Express & Suites Roanoke – Civic Center?
No, pets including cats and dogs are not allowed at this hotel.
Does the hotel offer any fitness facilities?
Yes, the hotel features a fitness center with elliptical machines, free weights, and treadmills.
Is there parking available for guests and is it accessible?
Yes, free accessible parking is available at the hotel.
What cleanliness and safety measures has the hotel implemented?
The hotel uses commercial grade disinfectants, enhances cleaning in common areas and guest rooms, requires employees to be trained in hand washing and cleaning procedures, removes high-touch items, disinfects plastic keycards, and provides hand sanitizer.
Are digital or contactless services available during check-in or check-out?
Yes, the hotel offers contactless check-in and check-out as well as digital guest room keys.
Does the hotel provide facilities for business travelers?
Yes, there is a 24-hour business center with copy, fax, and print services and two meeting rooms are available.
What nearby attractions can guests visit from the hotel?
Guests can explore the Roanoke Civic Center (Berglund Center) just one block away, downtown Roanoke, the Taubman Museum of Art, the Science Museum of Western Virginia, and Mill Mountain which features the Discovery Center Nature Center, Mill Mountain Zoo, and the Roanoke Star.
What nearby dining options are available close to the hotel?
Nearby dining includes Quincy’s Family Steakhouse, Viet Sub Vietnamese restaurant, Pho Viet Nam Vietnamese restaurant, and Starbucks for coffee and snacks.
Are there other hotels near the Holiday Inn Express & Suites Roanoke – Civic Center for alternative lodging?
Yes, nearby hotels include Rodeway Inn Civic Center, Days Inn by Wyndham Roanoke Civic Center, and Holiday Inn Express & Suites Roanoke.
Brand Certified Facts from Holiday Inn Express & Suites Roanoke – Civic Center by IHG
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