Business Details
About
HotelHilton
Welcome to Hilton Garden Inn Roanoke, a warm and welcoming hotel whose hilltop location affords stunning views of the Blue Ridge Mountains. Convenient to Interstate 581 and Route 220, the hotel is just three miles from the Blue Ridge Parkway, four miles from Downtown Roanoke, and 10 miles from the Airport.
Guests at the Hilton Garden Inn Roanoke will enjoy ample amenities like The Garden Grille restaurant and bar, a heated indoor pool, laundry facilities, free WiFi, and free parking. Grab a drink at the bar and relax on the outdoor patio with a firepit, 72-inch TV, and mountain views. The Garden Grille serves breakfast and dinner daily, and drinks and snacks are available in the market. The hotel gym features cardio equipment free weights, and a Peloton bike.
The hotel also offers beautiful meeting space ideal for corporate events, social gatherings, and wedding celebrations. All guest rooms and suites feature a microwave, mini fridge, Keurig coffee maker, and 50-inch HDTV. Suites offer a separate living area with sleeper sofa. Pet-friendly rooms are available for a fee, allowing the entire family to stay and explore all that Roanoke, VA has to offer.
Location
Hours
Reviews
4.4
1,086 reviews
5 stars
694
4 stars
244
3 stars
68
2 stars
34
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customers consistently praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals who went above and beyond.
Cleanliness
While many guests noted the hotel was clean, there were several complaints about specific rooms being dirty or not properly maintained.
Comfort and Amenities
Guests enjoyed the comfortable beds and spacious rooms, but some mentioned the need for updates and improvements in room amenities.
Dining Experience
The on-site restaurant received mixed reviews; while some praised the food quality, others found the breakfast overpriced and the service slow.
Location and Views
The hotel’s location on a hill provided beautiful views, which guests appreciated, although some found it inconveniently distant from downtown.
- DPDeloris Penro5 days ago5.0I checked in on 1/5. The gentleman working the front desk was very friendly, helpful, and informative. I did request a room on an upper floor facing the view of the city. He never hesitated to make the request. My daughter who had cancer had an appointment at the children's hospital across the street and she loves the view of the city. The room was very clean, the lobby was exquisite, and the vibe was calm. We really enjoyed our stay. The lady at check out the next day was also very friendly and helpful. Thank you for such an amazing stay!!
- CJChris JollyJan 3, 20265.0Really nice hotel. Relatively clean and the bed was so comfy. I always love a good mountain view. The chef on Friday night, Jeff, cooked a completely rubberized chicken breast. It literally felt like they microwaved it frozen. The server was so embarrassed she comped our dinner and breakfast the next morning. She was lovely herself though. For breakfast, the server and chef were both amazing. I unfortunately did not catch their names but i shouldve because they were great! They did everything they could possibly do for us and more. They definitely made my 6 year olds morning better. It was like a completely different hotel from night to day. Morning people were definitely morning people, and the night shift must just be there for a paycheck.
- CWCarolyn WoisardDec 30, 20253.0This was a nice clean hotel but the bed was like sleeping on a wooden board with hard thick crispy sheets that had a couple of stains on it. The shampoo dispenser in the shower was totally empty but I use the body gel to wash my hair. I've also never stayed somewhere where they charge you $8.99 for the Continental breakfast, everywhere else I've been has been complementary Continental. I will be staying in Roanoke quite often since some of my family has moved there, but I will be looking elsewhere to lay my head
- JRJason RiversDec 24, 20255.0We stopped to stay on our way to our Christmas destination. The front desk employee was super friendly (especially for being after midnight when we checked in). The hotel beds are incredibly comfortable! We slept better than other resort beds we've stayed at in the past. The towels are pristine and fresh. The room was very clean. Would highly recommend staying here.
- JLJohn LewisDec 22, 20255.0We had a wonderful experience at the Hilton Garden Inn. Even though it was only one night and the indoor pool wasn’t heated so our grandchildren could swim, the generosity and hospitalizations shown by the staff was incredible. Of particular mention, the chef, James took great care of us and even made a special ice cream sundae for my two granddaughters when he heard about the pool. Also Tavares (TV) was tending bar and working breakfast the next morning. He took equal great care of us and was truly a pleasure to get to know. Thank you both for your big hearts and kindness. We will definitely be back! John L
Frequently Asked Questions About Hilton Garden Inn Roanoke
What are the check-in and check-out times at Hilton Garden Inn Roanoke?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn Roanoke.
Does Hilton Garden Inn Roanoke offer free parking?
Yes, the hotel offers free self-parking for guests.
Are pets allowed at Hilton Garden Inn Roanoke?
Yes, Hilton Garden Inn Roanoke is a pet-friendly hotel welcoming both cats and dogs for a fee.
What dining options are available at Hilton Garden Inn Roanoke?
The hotel features The Garden Grille restaurant and bar, serving breakfast and dinner daily, along with a convenience store for drinks and snacks.
Does the hotel have a fitness center and pool?
Yes, Hilton Garden Inn Roanoke offers a free fitness center with cardio equipment, free weights, and a Peloton bike, as well as a heated indoor pool and hot tub.
Is Hilton Garden Inn Roanoke accessible for guests with mobility needs?
Yes, the hotel is mobility accessible with accessible parking, elevators, and an accessible pool area.
What eco-friendly certifications and practices does Hilton Garden Inn Roanoke have?
The hotel holds ISO14001 and ISO50001 certifications and the Hilton LightStay program, and it uses compostable food containers, practices food waste reduction, and bans single-use plastic straws and Styrofoam containers.
Are there any nearby restaurants to Hilton Garden Inn Roanoke?
Yes, nearby dining options include Texas Roadhouse, a steakhouse; Wendy's, a fast-food burger restaurant; and Pardon My Cheesesteak, a sandwich shop, offering a variety of choices close to the hotel.
What local amenities are near Hilton Garden Inn Roanoke that guests might find useful?
Guests can access Lowe's Home Improvement for home needs, Fashion Floors Roanoke for flooring products, and 180 Fitness gym for additional workout options nearby.
How can guests get around the area or visit local attractions from Hilton Garden Inn Roanoke?
The hotel offers a local shuttle service and is conveniently located near major routes and the Blue Ridge Parkway, making it easy to explore downtown Roanoke and nearby attractions.