Business Details
About
Hotel
At the Best Western Plus Inn at Valley View you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Inn at Valley View will stand out among other hotels in Roanoke,VA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Inn at Valley View will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Inn at Valley View
5050 Valley View Blvd NW, Roanoke, VA
24012, United States
Hours
Reviews
4.1
1,104 reviews
5 stars
573
4 stars
316
3 stars
90
2 stars
57
1 star
68
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty carpets, unclean bathrooms, and unpleasant odors in rooms.
Staff Performance
While some guests praised the friendliness of the staff, others reported rude behavior and poor service, particularly at the front desk.
Room Condition
Guests noted that the rooms were outdated and in need of repairs, with issues such as broken fixtures, musty odors, and malfunctioning appliances.
Breakfast Quality
The breakfast received mixed reviews; while some found it decent, others criticized the limited options and food quality.
Pet Policy Concerns
Several guests expressed dissatisfaction with the pet policy, particularly regarding additional fees and the condition of pet-friendly rooms.
- RMRonald MyersNov 17, 20255.0Best check in experience ever. Loved it
- CHCynthia HarperNov 17, 20251.0You received a 1 star review based on service alone. My husband went to Roanoke for work and was told about this hotel. He checked in and tried to use his rewards program which also was suppose to have a 20% discount for members and per reservations the room was to be $72.20. I asked if a reservation needed to be placed and was told there was availability and as long as his membership was active before check in he would be fine; which the membership was. The front desk clerk said the email could not be found (reservations found it though) and the kicker, after charging his card over $400 he was informed by the General Manager that he was kicked out of all the systems and could not stay there. The front desk clerk tried to tell me she went to the room but he was gone. Truth is I now know that he was at the desk while I was on the phone with her to turn in his key; she knew he left. After I complained they tried to say the would have worked with him, but that's not true either. For a place that is based on hospitality, they were not very hospitable. I requested a call from the GM; however after telling my husband he couldn't stay there all of the sudden she couldn't talk business on her phone. My husband has to be at work 6am and had to trace all over town to find a place close to work. Had to transfer money because this place charged his card. Yes, before you ask he did show them that the card was charged and they still did nothing. Corporate needs to address the GM specifically because the front desk lady mentioned him being from TN; but we are from WV. This means they may have done this to multiple people. Shame on you.
- DWDeDe WalkerNov 4, 20253.0The room was a bit run down and had a musty odor. The mattress needs to be replaced.
- EHEMJDL HOct 27, 20255.0Second time staying there good service
- ADAlyce DonahueOct 27, 20254.0Noisy, you can hear everything from others rooms. When they shower. Flush, get in at 1am and take a shower. The room itself is comfortable. Cozy bed. Relaxing chair. All very clean.
Frequently Asked Questions About Best Western Plus Inn at Valley View
Is Best Western Plus Inn at Valley View pet-friendly?
Yes, pets are welcome at Best Western Plus Inn at Valley View.
Does Best Western Plus Inn at Valley View offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at the hotel.
What are the operating hours of Best Western Plus Inn at Valley View?
The hotel is open 24 hours a day, every day of the week.
What amenities does Best Western Plus Inn at Valley View provide for business travelers?
Business travelers will find spacious work desks and free internet access included in all guest rooms.
Are there facilities for fitness enthusiasts at Best Western Plus Inn at Valley View?
Yes, the hotel has an in-house fitness room to help guests keep up with their workouts.
Does each room at Best Western Plus Inn at Valley View have a mini fridge?
Yes, each room includes a mini fridge ideal for storing drinks and snacks, especially beneficial for extended stays.
How can I book a room at Best Western Plus Inn at Valley View?
You can book a room through their website at bestwestern.com or the specific hotel booking page linked in their profile.
What is the address and contact number for Best Western Plus Inn at Valley View?
The hotel is located at 5050 Valley View Blvd NW, Roanoke, VA 24012. You can reach them by phone at +1 540-362-2400.
Are there other hotels near Best Western Plus Inn at Valley View where guests can stay?
Yes, nearby hotels include Hyatt Place Roanoke Airport/Valley View Mall, providing alternative accommodation options in the area.
Is Virginia Premier Health Plan located near Best Western Plus Inn at Valley View? How might this be useful?
Yes, Virginia Premier Health Plan is nearby, which may be convenient for guests seeking health insurance or counseling services during their stay.