Candlewood Suites Roanoke Airport by IHG

Reviews

• HW

  Heather Wilson

  Nov 17, 2024
  2.0
  Our room was great, didn’t want to eat in so we went to the bar/restaurant; which was an absolute joke. They have a menu with handcrafted drinks that they aren’t able to make, because they don’t even carry the ingredients for them. No limes, apparently for weeks, no lemonade, no soft drinks. The cook was filthy, what I could see of the kitchen was filthy as well. Cook came out cussing, then went somewhere, came back with cheese, still wearing the same dirty gloves and then went straight into food prep, never changing gloves. The place was empty so to be that overwhelmed is wild. Customers were sending back food. Bartender didn’t have what she needed to produce items patrons were asking for. Then when we asked her to put the game on, the tv said the bill had not been paid, no one was able to resolve that. No music/radio either. I ordered wings and fries. Wings were decent, celery had to have been prepped a week ago, carrots were slimy. Oil for frying was old and undertemp because the fries were soggy and off color. What a gorgeous hotel to have such horrible food service smack dab in the middle of it, I was truly surprised.
• HP

  HNI Productions

  Mar 25, 2024
  5.0
  This hotel is situated in a lovely area, boasting ample parking space. The beds are incredibly comfortable, and the staff are exceptionally friendly. Overall, a delightful stay!
• PS

  Patricia Sears

  Apr 17, 2023
  5.0
  This place must be a best kept secret. I stayed in four or five different hotels in and this was the last one I stayed in and this was the best one of them all including the Holiday inn expresses and the Hampton hotels ! Very clean, sweets come with a kitchen so you can eat in. They also have an indoor pool. And when asked if I could check out late due to my mom being in the hospital close by they let me stay an extra 2 hours. For the money it was awesome ! If I'm ever in that area and need a hotel that is the hotel I will be going back to. Also a restaurant even though it's not included, most of the breakfast that are included in stays at hotels aren't worth the money you pay for them with such limited selections they have . Wish I would of found this place sooner

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