Home2 Suites by Hilton Richmond Short Pump

Reviews

• SS

  Steven Secondino

  2 days ago
  1.0
  Avoid at all costs. They charge for everything. For 2 guests they have us 1 pillow each and gave an attitude and would not give anymore.pillows. So many things to list. Won't be staying here again. $200 a night plus you have to pay for parking. Ridiculous
• TB

  Tanya B

  Nov 13, 2025
  3.0
  I've stayed here a couple of times- mostly because the nicer Hilton on the other side of the mall is booked - and it's very mid. The rooms are spacious and cozy and there's a cute little heated indoor pool and outdoor fire pits. The beds are comfy. You will get charged per day for parking. However, the walls are thin so you hear noise from your neighbors above, below and next to your room. There's also a big construction project next door that promptly starts up with crashes, booms and back up alarms before 6 am, so adjust your sleep expectations accordingly or stay at the other Hilton if you want an exceptional experience.
• SP

  Shine Pushpangadan

  Oct 17, 2025
  4.0
  Good rooms. Too much process to get cooktop. Probably only hotel in the area to charge for parking.
• HD

  Huan D

  Sep 13, 2025
  1.0
  I recently stayed at this location for 3 days. Just now noticed my card statement was charged $105 more than it was supposed to be. Apparently there was a $10/day to park there. I probably could have parked at the mall parking lot next to the property for free if I knew about this. Worse was they charged me a $75 pet fee when I specifically told them I was not bringing my dog. When I check in, Pherrel at the front desk knew I did not come in with a dog. Now I am talking to a front desk rep, Ashley, about the refund, and she rudely tells me thank you and have a good night in the middle of the discussion about my concern. I am definitely NOT coming back here after my recent communication with Ashley!!!!
• BH

  Brian Hetteroth

  Aug 21, 2025
  4.0
  The rooms were very clean and nice. The hotel is not hard to get to and there are plenty of places to eat nearby. There are several streaming services that you can log into in room as well as some live TV channels. The internet bandwidth for the tv isn't very good. Several times while watching something the stream buffered for about 10 seconds and 4 times it buffered fir more than a minute or completely crashed. The shampoo was empty when I arrived and I had to report it three times before it got filled. So for my first two showers I had to used shower gel.

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