Home2 Suites by Hilton Richmond Short Pump

Reviews

• GT

  Grace Tordsson

  Dec 27, 2025
  1.0
  I’ve never written a review before, but after what happened to my mom and me at this hotel, I felt like I had to. My mom and I had just moved to Richmond after living in DC for a year, and she was so excited to start fresh in a city she hadn’t lived in for 30+ years. We had plans for that first weekend, coffee shops to visit, places to explore, and we both had new jobs starting. It was supposed to be a happy time. But less than 24 hours after checking in, everything fell apart. At breakfast, the only meat option was labeled chicken sausage. My mom avoids pork for medical reasons, and she trusted the label. When I came down later to join her and tasted mine, I immediately questioned if it was actually chicken. I immediately told her that it didn’t taste like chicken to me, but I was hoping I was wrong since she had already eaten it. The staff member casually confirmed it was pork and quietly removed the sign. But the damage was already done. Within hours, my mom was in pain and couldn’t walk normally. Our entire week was ruined. We were unable to tour apartments like we planned, she missed her first day of work, and we didn’t get to celebrate Thanksgiving with our family in DC. I stayed with her in the room that day so she wouldn’t be alone. What upsets me the most is that the hotel is now basically saying it wasn’t their fault and that my mom ‘should have asked.’ Why would anyone ask if something is really what a sign says it is? What if the sign had said vegan/halal/nut-free and it wasn’t? My older sister has been vegan for nearly 20 years. My dad’s side of the family is Muslim. I have a friend with a serious peanut allergy. Mislabeling food isn’t a small mistake. My mom has managed her condition responsibly for years, and to see them act like this was somehow on her is honestly infuriating. She was the one who insisted we stay at Hilton over the cheaper extended-stay options because she wanted a certain quality, and the first morning we were there someone mislabeled pork as chicken. And instead of taking full responsibility, the managers have been dismissive, like she brought this on herself. This experience ruined nearly two weeks of my mom’s (and my) life and overshadowed what was supposed to be an exciting new beginning. I will never stay at a Hilton again. Not because of the mistake itself, but because of how they handled my mom afterward.
• PR

  Paris Renita

  Dec 9, 2025
  1.0
  Deeply Disappointing and Potentially Dangerous Experience I want to warn anyone with MEDICAL or RELIGIOUS dietary restrictions to use EXTREME CAUTION at this hotel. On the very first morning of my stay I took pork from the breakfast buffet that was incorrectly labeled as chicken. My daughter questioned the taste when she joined me at breakfast and the breakfast staff member confirmed it. This caused me to have a medical flare-up within hours and derailed nearly two weeks of my life. I had just relocated to the Richmond area, and instead of settling in, touring apartments the next day, and starting my new job smoothly, I spent several days in pain, on medication, canceling plans, including Thanksgiving, and even had to travel back to Washington, DC for same-day medical treatment at my own expense. (5hrs round trip train and 3hrs in Urgent Care) The on-duty staff were consistently professional and friendly, but the General Managers were dismissive, slow to respond, and often completely unresponsive. After everything: missed work, medical travel costs, and a stay extended only because of their mistake, they offered me either one free night or Hilton Honors points. I refused. The situation is still unresolved. If I had booked somewhere else, I would probably be enjoying my new home state now, not spending two weeks dealing with preventable harm and unanswered emails. For anyone who must avoid certain foods for HEALTH or RELIGIOUS reasons, please be CAUTIOUS. Accuracy and accountability matter, and I did not experience either here.
• KH

  KingJoseph GodsIncrease Hill

  Nov 24, 2025
  5.0
  This location have a Sky Zone 🏃‍♂️💨right beside it As well as Macy's and a Red Robin 😀
• SS

  Steven Secondino

  Nov 21, 2025
  1.0
  Avoid at all costs. They charge for everything. For 2 guests they have us 1 pillow each and gave an attitude and would not give anymore.pillows. So many things to list. Won't be staying here again. $200 a night plus you have to pay for parking. Ridiculous
• TB

  Tanya B

  Nov 13, 2025
  3.0
  I've stayed here a couple of times- mostly because the nicer Hilton on the other side of the mall is booked - and it's very mid. The rooms are spacious and cozy and there's a cute little heated indoor pool and outdoor fire pits. The beds are comfy. You will get charged per day for parking. However, the walls are thin so you hear noise from your neighbors above, below and next to your room. There's also a big construction project next door that promptly starts up with crashes, booms and back up alarms before 6 am, so adjust your sleep expectations accordingly or stay at the other Hilton if you want an exceptional experience.

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