Business Details
About
HotelWedding VenueBusiness Meeting Locations
Welcome to the Holiday Inn Express Richmond Midtown. We are less than 3 miles from the University of Richmond and Virginia Commonwealth University and 5 miles from Downtown Richmond and Short Pump Town Center. We welcome students and their families coming to visit the home of the Spiders and Rams, as well as business travelers visiting for a convention, training, or meeting. Top headquarters near our hotel include Altria, and Southern States Corporate. Sports enthusiasts will appreciate our short distance to the Richmond Flying Squirrels stadium, the Bon Secours Training Center (home of the Washington Commanders) and the Richmond Raceway Complex. Other nearby attractions include the James River, VMFA, Short Pump Town Center, Richmond Convention Center, and Kings Dominion. Just minutes from all major highways including interstate 64, 95, 295, and 195. Whether coming in from the Staples Mill Amtrak station or Richmond International Airport, we are the IHG hotel for you.
Our accommodation also offers free Wi-Fi, parking, and hot buffet breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in our outdoor seasonal pool. Guests can also enjoy our entertainment lounge complete with a pool table, arcade games, and shuffleboard. Each room is equipped with a microwave, mini-refrigerator, Keurig, 55' TV, numerous plug outlets, and in-room safe.
Location
Holiday Inn Express Richmond - Midtown by IHG
2000 Staples Mill Rd, Richmond, VA
23230, United States
Hours
Reviews
3.7
1,013 reviews
5 stars
403
4 stars
248
3 stars
153
2 stars
85
1 star
124
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Anthony and Paris.
Cleanliness Issues
Several reviews noted cleanliness problems, including dirty rooms and bathrooms, with some guests reporting unclean sheets and towels.
Customer Service Problems
There were multiple complaints about poor customer service experiences, particularly at the front desk, including rude interactions and unresolved issues.
Noise Concerns
Guests frequently mentioned noise disturbances from neighboring rooms and hallways, impacting their overall comfort during their stay.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others reported issues with food quality and availability, indicating inconsistency in service.
- LCLola Chél2 days ago5.0The staff has been top notch since I arrived. Checked me in with ease. Always there to address any questions or concerns. And personalized experiences like with Eric (the gentleman with the Locs) making sure that a post work out breakfast is top notch - ask him about it on your next stay!
- SSSteven5 days ago5.0Grate service, pool table nice wreck room. Looked out for us when we had complications with our travels and we appreciate it. Thanks & God bless.
- PCPedro CurielNov 5, 20251.0They do t do room service even if you ask. They just say yes but, but they don’t do it. And breakfast not good at all. I will not recommend this hotel at all
- BBBradOct 25, 20255.0Stayed here for a month on business with the museum. From the second I walked in till I left it was a great experience. Staff was friendly and professional. The hotel from top to bottom , inside and out was always well kept. First time I’ve seen a rec room like this at a hotel. I told the two ladies at the front desk they need to start a company tutoring other hotels on how to conduct customer service. This place is top drawer in my book !!
- AJah joOct 19, 20255.0Our stay here last week was smooth from the beginning. Anthony checked us in and was courteous, professional, personable and helpful. He informed me of all the hotel amenities and helped me sign up for IHG rewards to make sure I'm getting the most out of my stay and my money. This level of customer service is a rarity nowadays. It was clear he enjoyed our interaction and being helpful. What a great way to start our stay! We entered the room to find it was clean, comfortable and exactly what we needed on our long drive. The hotel allows pets for a $75 fee and our cat enjoyed the room as much as we did. The water in the sink and shower got hot. Everything in our room worked perfectly. Housekeeping was thorough and polite. Breakfast was good and well stocked. The women running it were also polite and on top of refilling stations as needed. I find most of the negative reviews on here to be from people who are hard to please or even looking for unnecessary fault. (Who cares which side of the building a parking lot is on? It's well lit and completely visible from many of the rooms. We could see our car from our window... Get a grip.) If you are a reasonable person who does not look for ways to nit-pick everything to feel some weird form of superiority then you will enjoy this hotel as much as we did. Thank you to Anthony and all other staff members I interacted with or were behind the scenes to keep this hotel running smoothly and professionally.
Frequently Asked Questions About Holiday Inn Express Richmond - Midtown by IHG
What type of breakfast is offered at the Holiday Inn Express Richmond - Midtown?
The hotel offers a free hot buffet breakfast for all guests.
Is the Holiday Inn Express Richmond - Midtown accessible for guests with mobility impairments?
Yes, the hotel is mobility accessible and has features such as accessible parking and an elevator.
Does the hotel provide free Wi-Fi throughout the property?
Free Wi-Fi is available in public areas of the hotel.
Can guests check in and check out using contactless options?
Yes, the hotel offers contactless check-in and check-out services.
Are pets allowed at the Holiday Inn Express Richmond - Midtown?
Yes, pets are welcome at this hotel.
What fitness amenities are available at the hotel?
Guests can use the free fitness center, which includes an elliptical machine, free weights, and a treadmill.
What are the standard check-in and check-out times at this hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Are there any nearby attractions or places of interest for guests visiting the hotel?
Yes, guests can visit nearby attractions such as the Richmond Flying Squirrels stadium, Bon Secours Training Center, Richmond Raceway Complex, the James River, VMFA, Short Pump Town Center, Richmond Convention Center, and Kings Dominion amusement park.
What nearby transportation options can help guests reach the hotel?
The hotel is easily accessible from the Staples Mill Amtrak station and Richmond International Airport, making travel convenient for guests.
Are there dining options close to the Holiday Inn Express Richmond - Midtown?
Yes, nearby dining options include Crossroads Bar & Grill and Lulabelle's Cafe and Catering, providing convenient choices for guests before or after their stay.