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Holiday Inn Express Richmond - Midtown by IHG

3.7
(1028 reviews)

Business Details

2000 Staples Mill Rd, Richmond, VA
23230, United States
(804) 359-6061
https://www.ihg.com/holidayinnexpress/hotels/us/en/richmond/riccr/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn
Welcome to the Holiday Inn Express Richmond Midtown. We are less than 3 miles from the University of Richmond and Virginia Commonwealth University and 5 miles from Downtown Richmond and Short Pump Town Center. We welcome students and their families coming to visit the home of the Spiders and Rams, as well as business travelers visiting for a convention, training, or meeting. Top headquarters near our hotel include Altria, and Southern States Corporate. Sports enthusiasts will appreciate our short distance to the Richmond Flying Squirrels stadium, the Bon Secours Training Center (home of the Washington Commanders) and the Richmond Raceway Complex. Other nearby attractions include the James River, VMFA, Short Pump Town Center, Richmond Convention Center, and Kings Dominion. Just minutes from all major highways including interstate 64, 95, 295, and 195. Whether coming in from the Staples Mill Amtrak station or Richmond International Airport, we are the IHG hotel for you. Our accommodation also offers free Wi-Fi, parking, and hot buffet breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in our outdoor seasonal pool. Guests can also enjoy our entertainment lounge complete with a pool table, arcade games, and shuffleboard. Each room is equipped with a microwave, mini-refrigerator, Keurig, 55' TV, numerous plug outlets, and in-room safe.

Location

Holiday Inn Express Richmond - Midtown by IHG
2000 Staples Mill Rd, Richmond, VA
23230, United States

Hours

Reviews

3.7
1,028 reviews
5 stars
412
4 stars
251
3 stars
155
2 stars
85
1 star
125

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Anthony and Paris.

Cleanliness Issues

Several reviews highlighted cleanliness problems, including dirty rooms and bathrooms, with some guests reporting hair and unpleasant odors.

Customer Service Concerns

Multiple guests expressed dissatisfaction with customer service, citing issues with check-in, billing disputes, and unhelpful front desk staff.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking or poorly stocked.

Noise and Maintenance Problems

Guests reported noise disturbances from neighboring rooms and issues with broken amenities, such as elevators and water temperature.
  • CD
    Cheri Demarchi
    2 days ago
    5.0
    Used as a base for visiting family. Clean and quiet.
  • TG
    Tina Gibson
    Feb 15, 2026
    5.0
    I love this hotel. My son lives nearby and I stay here when I visit from Northern Virginia. The rooms are comfortable and the staff is excellent. I was checked in yesterday by Nicole and Cassie, who were very helpful and friendly. Hot breakfast is included and is nice. There is coffee available 24 hours. A great Willow Lawn location with lots of shopping and good eating nearby.
  • RW
    Roger Wood
    Feb 6, 2026
    5.0
    Great customer service
  • AN
    Angela Null
    Feb 3, 2026
    5.0
    Cassie waseema & deztina (1602921,1602922, & 1602923) were amazing ! I'm from Jacksonville Florida & my stay was great! Thanks guys!
  • TP
    Tay Paige
    Jan 15, 2026
    2.0
    Do not go here if you have a dog. It’s a rip off find somewhere else. Stayed here after driving for 14 hours. Got the room for 110$ but they charged 75$ for my dog to stay. If I wasn’t so tired I would have walked out and found somewhere else.

Frequently Asked Questions About Holiday Inn Express Richmond - Midtown by IHG

What type of breakfast is offered at the Holiday Inn Express Richmond - Midtown?

The hotel offers a free hot buffet breakfast for all guests.

Is the Holiday Inn Express Richmond - Midtown accessible for guests with mobility impairments?

Yes, the hotel is mobility accessible and has features such as accessible parking and an elevator.

Brand Certified Facts from Holiday Inn Express Richmond - Midtown by IHG

Holiday Inn Express Richmond - Midtown by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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