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About
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At the Holiday Inn Express® Richmond I-64 Short Pump hotel, we nailed the perfect location. You get the peace and quiet for a great night's sleep, but you're still moments from I 64 and Short Pump Town Center (and yes, you can walk to Starbucks!). Visiting the University of Richmond or catching a game at Richmond Strikers Soccer Fields or RF&P Park? You're less than 6 miles out. For a fun night, live music at The Tin Pan or laughs at the Funny Bone Comedy Club are just down the road.Here on business? Smart move. We’re your ideal base in Northwest Richmond, less than a mile from Deep Run Office Park, home to companies like Allianz, McKesson, the VA Board of Nursing, and the VA Dept of Health Professionals. Major corporations in Innsbrook are also under three miles away, making your commute a breeze.We’ve got the perks that matter: a free hot breakfast buffet, Wi-Fi, and parking. Your room is a modern hub with a microwave, mini-refrigerator, Keurig, in-room safe, a 50" HDTV, and plenty of USB ports. Hit the 24-hour Fitness Center, unwind by the seasonal outdoor pool, or use our guest laundry and lobby market. Plus, we're pet-friendly! Your four-legged co-pilot is welcome for a non-refundable fee. It’s a smarter stay, simplified.We proudly welcome Government Travels and are a FEMA Approved hotel.
Location
Holiday Inn Express Richmond I-64 Short Pump Area by IHG
9933 Mayland Drive, Richmond, VA
23233, United States
Hours
Reviews
4.2
668 reviews
5 stars
369
4 stars
162
3 stars
72
2 stars
33
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews highlighted the friendliness and helpfulness of the staff, with specific mentions of individuals like Chris, Sara, and Yamiyah for their exceptional service.
Cleanliness
While several guests praised the cleanliness of the hotel, there were also multiple complaints about unclean rooms and bathrooms, indicating inconsistency in housekeeping standards.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, although some guests found it mediocre or noted specific items that could be improved.
Room Conditions
Guests reported mixed experiences with room conditions, including complaints about outdated furniture, noise issues, and cleanliness, contrasting with positive remarks about comfort and modern updates.
Location and Accessibility
The hotel’s location was generally appreciated for its convenience, though some guests noted difficulties in accessing the property due to construction and signage issues.
- IVIrina VolodarskaNov 6, 20255.0Holiday Inn, as usual, was a good place to stay, but I want to thank specifically Brian who worked at reception and who made our stay even more pleasant by answering all of our questions in an extremely pleasant way, directing us to a wonderful Saku Sushi restaurant, and by just being very helpful, always pressent, and attentive altogether.
- PYPam YoungOct 21, 20255.0Amy at front desk was great! Requested an early reservation and she got us in. All the staff were gracious. Room clean and beds comfy. Location- 1 exit from Trader Joe’s. Breakfast was nice too- will be back
- ACAmy ChildressOct 16, 20255.0⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptional Stay at Holiday Inn Express! My stay at the Holiday Inn Express was absolutely wonderful! The entire property was spotlessly clean and beautifully updated, creating a fresh and comfortable atmosphere from the moment I arrived. The staff went above and beyond to make sure every detail was perfect — truly some of the most friendly and professional people I’ve encountered while traveling. The breakfast was excellent, with plenty of delicious options that were hot, fresh, and well-stocked. I really appreciated the attention to cleanliness and organization throughout the dining area as well. Overall, this hotel exceeded my expectations in every way. Whether you’re traveling for business or leisure, I highly recommend the Holiday Inn Express for a comfortable, modern, and welcoming stay.
- CKchrissy kOct 6, 20255.0The staff were helpful, the rooms were clean and in good condition. Would happily stay here again!
- NMNancy MSep 27, 20251.0We tried 3 different rooms to not have small dead bugs and spots on the ceiling or floor. The third room had chewed up furniture. The halls don't look like they have been vacuumed well. It's old. We lost our money because we went to a different hotel. Although the front staff was polite, we don't recommend this hotel.
Frequently Asked Questions About Holiday Inn Express Richmond I-64 Short Pump Area by IHG
What are the check-in and check-out times at Holiday Inn Express Richmond I-64 Short Pump Area?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is the hotel pet-friendly and are there any restrictions?
Yes, dogs are welcome at the hotel for a non-refundable fee, but cats are not allowed.
Does the hotel provide free breakfast?
Yes, a free hot breakfast buffet is available to all guests.
What fitness facilities are available at the hotel?
The hotel has a 24-hour fitness center with elliptical machines, treadmills, and free weights.
Are the rooms equipped with digital guest room keys?
Yes, digital guest room keys are available for convenient contactless access.
Is the hotel accessible for guests with mobility disabilities?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
What cleaning and sanitation measures does the hotel follow?
The hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, employees trained in cleaning and handwashing, sanitizer available, and removes high-touch items from guest rooms and common areas.
Is there free parking available at the hotel?
Yes, free parking is available for hotel guests.
What nearby attractions can guests visit before or after their stay?
Guests can visit Short Pump Town Center for shopping, The Tin Pan for live music, Funny Bone Comedy Club for entertainment, and Bear Creek Lake State Park for outdoor activities.
Are there convenient nearby dining options close to the hotel?
Yes, O'Charley's Restaurant & Bar and Cracker Barrel Old Country Store are nearby for casual dining, and Starbucks is within walking distance for coffee.
What nearby places provide financial or banking services for guests?
Nearby financial services include First North American National Bank and Call Federal Credit Union.