Brand Certified
Holiday Inn Express Richmond - Downtown by IHG
3.9(915 reviews)
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
Business Details
201 East Cary Street, Richmond, VA
23219, United States
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
(804) 788-1600
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
https://www.ihg.com/holidayinnexpress/hotels/us/en/richmond/ricec/hoteldetail
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
About
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
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Location
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
Holiday Inn Express Richmond - Downtown by IHG
201 East Cary Street, Richmond, VA
23219, United States
Hours
Certified by Holiday Inn Express Richmond - Downtown by IHG • Mar 01, 2026
Reviews
3.9
915 reviews
5 stars
393
4 stars
268
3 stars
133
2 stars
52
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Mirza, John, and Alana.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty bathrooms, debris in rooms, and unclean common areas.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed it, others noted that items were often missing or not replenished in a timely manner.
Parking Concerns
Guests expressed frustration over the paid parking and the low height of the parking garage, which posed issues for larger vehicles.
Room Condition
Feedback indicated that while some rooms were clean and comfortable, others were outdated and in need of maintenance.
- TWTamara Williams-MotyleskiFeb 11, 20265.0So much better than airport area hotels.
- LOLynn OwenFeb 7, 20265.0Rooms were clean, staff was very nice, great downtown location.
- OOOPNickFeb 7, 20265.0John and his crew were very helpful my wife and I were in a bind. We had another venue and they had double booked. John and his team were able to book us same day and where able to meet all of our accommodations above and beyond. John and his crew were so friendly and helpful, and made the entire event so enjoyable. 10 out of 10 would book here again. Our Baby Shower ended up being amazing.
- KTKaleb TorbushFeb 7, 20265.0My family and I had to put an event together within 10 minutes from calling and John helped us so much from the phone call asking if they’re available to the end of our event, once we arrived John already had put the event space ready for us to decorate and it was such a great time
- ABAlexander BindrimFeb 6, 20265.0Excellent service! Big room! Raja is the best. Close to downtown.
Frequently Asked Questions About Holiday Inn Express Richmond - Downtown by IHG
What are the check-in and check-out times at Holiday Inn Express Richmond - Downtown?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, the hotel provides complimentary buffet breakfast for all guests.
Is Holiday Inn Express Richmond - Downtown accessible for guests with mobility challenges?
Yes, the hotel is mobility accessible and also offers accessible parking and an elevator.
Are pets allowed at Holiday Inn Express Richmond - Downtown?
No, pets including cats and dogs are not allowed at this hotel.
What fitness facilities are available at the hotel?
The hotel has a fitness center with free access, including elliptical machines, free weights, and treadmills.
Does the hotel provide contactless check-in and digital room keys?
Yes, contactless check-in or checkout is available along with digital guest room keys.
Are housekeeping and daily cleaning services provided?
Housekeeping is available daily and guest rooms receive enhanced cleaning with commercial grade disinfectants.
Is free Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available including in public areas.
What are some nearby restaurants guests can visit before or after their stay?
Nearby dining options include Beauregard's Thai Room, The Patio Thai Restaurant, and Sang Jun Thai, all offering different Asian cuisines.
What nearby services could be useful for business travelers staying at the hotel?
Nearby business-related services include Ballato Law Firm, Excel Management Services, Resource Workforce Center, and Madison+Main advertising agency, which might be convenient for professional needs.
Is there public transportation or places of interest accessible from the hotel?
While specific transit stations aren't listed, guests can visit nearby museums such as the Museum of the Forgotten and the Virginia Museum Fine Arts Foundation for cultural enrichment during their stay.
Brand Certified Facts from Holiday Inn Express Richmond - Downtown by IHG
Holiday Inn Express Richmond - Downtown by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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