Business Details
About
Hotel
Daily Mandatory Charge includes: A Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
The Hilton Richmond Hotel & Spa/Short Pump in Virginia is nestled in the prominent Short Pump area. Featuring 254 rooms & suites, 22,000 square feet of flexible meeting space, day spa and Shula's American Steak House, guests will be treated to the best options in Richmond.
The hotel is located just off Broad Street & Interstate 64 approximately 20 minutes from Richmond International Airport. Next door, the exclusive Short Pump Town Center features an upscale selection of options for shopping, movie theaters and dining. Businesses in the Short Pump & Downtown Richmond areas will enjoy the hotel's location with easy access from the hotels front door.
Each of our 254 guestrooms and suites at the Hilton hotel in Richmond, VA are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package, guests will find a comfortable home away from home.
The hotel staff is pleased to host conferences capable of from 10 to 1,300 people in our brand new conference center featuring a 10,500 square foot ballroom, numerous breakout rooms and private dining rooms. The talented Food & Beverage team will amaze our guests with their delightful creations.
Shula's American Steak House is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17 - 0. The menus are hand painted on official NFL game footballs and signed by Coach himself. At Shula's Steak Houses, one of the featured entrees is the 48-ounce Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 26,000 members. We invite you to enjoy an undefeated dining experience at Shula's Steak House, where we only offer the best beef money can buy, The SHULA CUT.
Location
Hilton Richmond Hotel & Spa/Short Pump
12042 West Broad Street, Richmond, VA
23233, United States
Hours
Reviews
4.4
1,925 reviews
5 stars
1,244
4 stars
446
3 stars
124
2 stars
57
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and attentive staff, particularly highlighting individuals like Susan and Heather for their exceptional service.
Cleanliness
Guests consistently noted that the hotel and rooms were clean and well-maintained, contributing to a comfortable stay.
Room Quality
Feedback on room quality was mixed; while some found rooms spacious and comfortable, others reported issues like lack of amenities and maintenance problems.
Location
The hotel is well-located near shopping and dining options, making it convenient for guests.
Parking Fees
Several reviews mentioned dissatisfaction with the $10 parking fee, which some felt should be included in the room rate.
- RWRyne Wilson1 day ago5.0Excellent service is what sets this property apart from the rest. From the prompt resolution of the water temperature issue in my shower to the courteous take out and room service that was promptly delivered both evenings, the staff throughout the hotel truly went above and beyond to accommodate me in ways you typically only find at luxury properties.
- TNTaylor Newton5 days ago5.0I booked this hotel at the last minute for the remainder of my business trip after an abysmal night at a different hotel. This hotel was a breath of fresh air. The check in staff and restaurant hosts were friendly, professional, and accommodating. My room was clean, quiet, and comfortable. I’ve visited several hotels in Short Pump for business, and this one is by far the most comfortable and best maintained.
- VSVipul SNov 15, 20253.0House keeper- is a big no no in this hotel- had to make couple complaints with my 4 day stay at this hotel
- SCShawn CarterNov 5, 20255.0Great hotel with food room service
- JJJennifer L JonesOct 9, 20252.0A conference for my profession blocked rooms for said conference. They do it every year and they know people from all over VA will be attending. I am a Honors Member. ( NOT THAT IT MEANS ANYTHING) and an avid customer. My coworker and myself worked all night and needed sleep before the conference. We needed early check in. Not too early but early enough to get a nap. They wanted to charge us extra which is no issue but they couldn't tell me how early. They took my number and NEVER CALLED. I CANCELED THE WHOLE THING and found more immediate accommodations at a Bonvoy Establishment. I know my little bit of money made no difference but their dismissiveness left a horrible taste. It felt as if they felt that the money was a problem!!!! We just wanted to sleep so we could be functional. They gave ZERO DAMNS.
Frequently Asked Questions About Hilton Richmond Hotel & Spa/Short Pump
What are the check-in and check-out times at Hilton Richmond Hotel & Spa/Short Pump?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the Hilton Richmond Hotel & Spa/Short Pump offer complimentary Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Is parking available at the Hilton Richmond Hotel & Spa/Short Pump?
Yes, self-parking is available for free at the hotel.
Are pets allowed at the Hilton Richmond Hotel & Spa/Short Pump?
No, pets and cats are not allowed at this hotel.
What dining options are available at the Hilton Richmond Hotel & Spa/Short Pump?
The hotel features 4 restaurants including Shula's Steak House, which offers premium beef and themed decor honoring the 1972 Miami Dolphins.
Does the Hilton Richmond Hotel & Spa/Short Pump have accessibility features?
Yes, the hotel provides accessible parking, accessible elevators, and is mobility accessible.
What recreational facilities are available at Hilton Richmond Hotel & Spa/Short Pump?
Guests can enjoy a fitness center, an indoor pool, a spa, and a salon during their stay.
Are there any nearby shopping or entertainment options close to the Hilton Richmond Hotel & Spa/Short Pump?
Yes, the hotel is next to Short Pump Town Center, an upscale shopping, dining, and movie theater destination.
What local dining options are near Hilton Richmond Hotel & Spa/Short Pump?
Nearby, guests can visit restaurants such as Shula's Steak House, Table Two Fifty, Pho 1 Grill, Plaza Azteca, and Honey Baked Ham.
Are there any spa services available at or near the Hilton Richmond Hotel & Spa/Short Pump?
Yes, the hotel has Aura Spa and Salon onsite, and nearby are Aura Spa Richmond and Glow Med Spa.