Hilton Richmond Hotel & Spa/Short Pump

Reviews

• MT

  M. T.

  Jan 5, 2026
  5.0
  Most amazing stay at this hotel for a business trip. Conveniently located near shopping and dining and hotel has a very nice bar and restaurant if you want to stay in. Parking on site for a fee. Indoor pool, hot tub and well equipped gym. Also spa on site, but did not use. Room was clean, spacious and updated. Loved the large window, TV and tabletop space. Quiet location. Would recommend staying here for a long weekend or short business trip.
• DF

  Donna Fobbs

  Dec 29, 2025
  3.0
  The room was cold. Thermostat wouldn’t rise above 79 degrees. And even after calling an engineer to rectify the problem, he determined the system was working properly. I should have immediately requested a room change, but called Guest Services for two blankets instead. Reserved the room for only one night, so endured the inconvenience
• AB

  allan bennett

  Dec 1, 2025
  5.0
  We held a rehearsal dinner / event at the Hilton at Short Pump in October 2025. The hotel and the Director of catering Diana LeGere delivered well above the 5 stars I gave. The hotel and event space was beautiful. We went with the Hilton to cater and was extremely happy with our decision. The event went off without a hitch. The pricing of the event space , catering and open bar was extremely reasonable. I recommend anyone contact Diana
• SL

  Sarah Lepere

  Nov 28, 2025
  2.0
  I have stayed at this hotel twice. The first time there was BLOOD on my sheets, comforter, and pillow. When I called to get them replaced they sent one cleaning lady and I had to help her make the bed. The second time, I had rooms booked from Thursday to Sunday for my daughter’s tournament. We ended up not coming on Thursday(thanksgiving) and drove up on Friday instead. We came into the hotel Friday evening and they had given our rooms which I had booked through Sunday to someone else.
• AH

  Ashley H

  Nov 24, 2025
  1.0
  My fiancé and I booked an anniversary staycation at the Hilton Richmond Hotel & Spa / Short Pump and were genuinely excited. The location was perfect—right across from the comedy show we were attending—and the hotel advertised amenities we were looking forward to: indoor pool, onsite restaurant and bar, and 24/7 room service. Unfortunately, almost everything about our stay went downhill as soon as we checked in. After settling in and unpacking, our TV suddenly shut off and wouldn’t turn back on. We tried troubleshooting ourselves before calling the front desk. A maintenance worker came up, tried a few things, and said he needed someone more senior. About 30 minutes later, a second technician arrived and spent over an hour trying to fix it, even replacing a cable box he said was practically new. Still no luck. He eventually told us that multiple rooms on our floor were dealing with the same issue and we’d need to switch floors. While he was working, we asked about room service and menu recommendations—only to find out room service does not run 24/7 anymore, despite what the website says. We also learned the exclusive members’ floor happy hour no longer exists because the lounge was converted into a groom’s suite for weddings. None of this was communicated online or at check-in. I went down to the front desk, and the staff member there was not friendly or helpful. Although she confirmed she received the call about our room, she never started the process of switching us because she “figured we’d want to stay until morning.” I told her the website was inaccurate, and she casually explained these changes were being “piloted” and Hilton was waiting to see how much business they’d lose before updating anything online. She also brushed off the missing happy hour, saying "most hotels don’t offer it anyway." I asked to speak with a manager and waited in line. When he finally came, I explained everything again and asked how they planned to make this right. He told me he “had to look into it” and would call me in the morning. I even warned him that an entire floor would likely need room changes soon, and he responded, “I doubt it, but I’ll deal with it if it happens.” His attitude made me feel like I was the problem for bringing up legitimate concerns while spending my money at their hotel. We packed everything back up and moved to a lower floor. Unfortunately, even that wasn’t peaceful. The restaurant and bar were closed, but many people were still hanging around drinking. Some were playing guitars and singing in the lobby with speakers, which could be heard on the next floor up. Not horribly loud—but definitely annoying after the night we’d already had. Apparently, noise rules don’t apply in the lobby. The next day the manager called, and his solution was to offer $50 off our stay—not even 10% of the cost. No apology gesture, no meal voucher, nothing to make up for a ruined anniversary weekend. Just “we’ll take $50 off” and that was that. We were hoping this could become our go-to spot for future staycations because we love the area and the convenience to Richmond, but this experience made it clear that won’t happen. The lack of transparency, poor communication, dismissive attitude, and overall mismanagement were extremely disappointing. We will never stay at this location again, and I truly hope Hilton does better.

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