Business Details
About
Hotel
Daily Mandatory Charge includes: A 2% Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
Enjoy impeccable service from our friendly staff and a warm DoubleTree Chocolate Chip Cookie upon arrival when you stay at the DoubleTree by Hilton Hotel Richmond – Midlothian. Boasting a fabulous location only a short drive from Downtown Richmond, this hotel is close to business areas, corporations, sport complexes, entertainment, and shopping destinations.
All of our spacious, beautifully decorated guest rooms and suites feature modern amenities to make you feel at home, including an executive work area with ergonomic chair, complimentary WiFi, a microwave and refrigerator, and luxurious Serta beds. Celebrate or hold a successful meeting at this Richmond hotel with 26,000 sq.ft. of flexible conference space, two elegant ballrooms, the very latest A/V equipment, a professional events team, and fabulous catering services. With over 25 years of experience, our skilled Chef has helped us earn our reputation of being experts in hospitality food and beverage service.
Swim lengths in the indoor pool, work out in the complimentary fitness center or, for a small fee, enjoy the recreation facilities, including a water park and spa, at the nearby full gym facility. Start the day with breakfast in Midlo Bistro Cafe and relax with a cocktail in the spacious Atrium Lobby Lounge.
Location
DoubleTree by Hilton Hotel Richmond - Midlothian
1021 Koger Center Boulevard, Richmond, VA
23235, United States
Hours
Reviews
4.1
1,809 reviews
5 stars
898
4 stars
506
3 stars
196
2 stars
83
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews praised the staff for their friendliness and exceptional service, particularly highlighting individuals like Elliott and Jeanette.
Cleanliness Issues
Several customers reported cleanliness problems, including mold, mildew smells, and unclean rooms, which detracted from their overall experience.
Outdated Facilities
Numerous guests noted that the hotel is outdated, with many areas needing renovation and modern updates.
Parking Fees
Guests expressed frustration over unexpected parking fees, which were not disclosed during booking or check-in.
Mixed Dining Experiences
While some guests enjoyed the dining options and breakfast, others had complaints about food quality and service.
- WHW. Hart1 day ago2.0I think it’s bad policy to charge for parking in a suburban hotel. This isn’t downtown, there are no parking garages, no security, no gate. Just $10 to use there giant parking lot. Imagine if your grocery store charged $5 to park out front. It shows an utter disregard to the customer experience. Money grubbing. This was a statement, not an invitation for discourse. I do not care for a reply from the hotel. Your policies speak volumes.
- KSKaterina Seiler4 days ago5.0Morgan at the front desk provided impeccable service at check-in and throughout our stay, which was such a comfort after a 9-hour drive. I felt genuinely cared for and appreciated as a guest solely because of Morgan’s 5-star quality service. At check-in, my reservation couldn’t be found and Morgan tried every avenue to (very courteously!) solve the “mystery…” When I finally found the email with my reservation confirmation number, I was quite embarrassed to realize that I had mistakenly booked for the wrong day! Morgan quickly and seamlessly located an open room, and even personally checked it to be sure it was clean and suitable for us. Morgan was engaging and warm throughout, all while taking calls for housekeeping service and answering guest’s questions as they approached the desk. I never felt sidelined or ignored—just impressed, honestly! And for the algorithm: the room was clean and comfortable and exceeded my expectations. Coffee in the lobby was hot and fresh and YES I got my warm cookies at check-in!
- JHJohanna Henningsen5 days ago2.0I only attended a recent conference, so I cannot attest to accommodations or overnight stays. The staff is very kind, attentive, and does their best. That being said, the building needs basic maintenance and updating, and at this point they need to invest in better chairs. Obviously, I understand wanting to maximize space and maintain affordability, but physically maneuvering rooms over packed with tiny chairs that no one can fit in got so tiring I didn't even attend the last day of scheduled events.
- IGIvann GarcNov 15, 20254.0It is a good place, I wish they could have more options to eat
- FGFelipe GMOct 27, 20251.0Hola buenas tardes no creo que sea una buena idea hacer un evento en este lugar los trabajadores no responden como tiene que ser, la mayoría no entienden o hablan otro idioma y cuando se intentan comunicar no están ni los manager para dar respuesta, pregunté a un trabajador que sabía ambos idiomas y me dijo que acá las personas que contrataron no son legalmente trabajadores, y a muchos de ellos ni les pagan el sueldo no se quien esté a cargo del personal pero que servicio tan obsoleto. Hello, good afternoon. I don't think it's a good idea to hold an event in this place. The workers don't respond as they should. Most of them don't understand or speak another language, and when you try to communicate, not even the managers are there to answer. I asked a worker who knew both languages, and he told me that the people they hired here aren't legally workers, and many of them don't even get paid. I don't know who is in charge of the staff, but what an obsolete service.
Frequently Asked Questions About DoubleTree by Hilton Hotel Richmond - Midlothian
What type of accommodations does DoubleTree by Hilton Hotel Richmond - Midlothian offer?
The hotel offers spacious guest rooms and suites featuring modern amenities including an executive work area, complimentary WiFi, microwave, refrigerator, and luxurious Serta beds.
What are the check-in and check-out times at the hotel?
Check-in time is 16:00 and check-out time is 11:00.
Does the hotel provide free WiFi for guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Is parking available at the hotel and is there a fee?
Yes, self-parking is available for free at the hotel.
Are there dining options at the hotel?
Yes, the hotel features 3 restaurants including Midlo Bistro Cafe, and offers breakfast and room service.
What accessibility features does the hotel provide?
The hotel has accessible parking, an elevator, and is mobility accessible.
Is there a fitness center or pool available at the hotel?
Yes, there is a free fitness center and an indoor pool available for guests.
What nearby hotels are located close to DoubleTree by Hilton Hotel Richmond - Midlothian?
Nearby hotels include Holiday Inn Koger Conference Center and Residence Inn by Marriott Richmond West Midlothian, providing guests with additional accommodation options.
Are there any local dining or entertainment options close to the hotel?
Yes, guests can visit Midlo Bistro for American-style dining or enjoy nightlife at Visions Dance Club nearby.
What nearby recreational or sports facilities can guests access?
Guests can visit the Midlothian Athletic Club or enjoy activities at the Sky Zone Trampoline Park nearby for fitness and entertainment.