Business Details
About
HotelWedding VenueConference Center
Richmond, VA All Suite Hotel
Situated on the south side of the River City, the Candlewood Suites® Richmond - South hotel provides a convenient location just 6 miles from downtown and right off I-95. We are an all-suite property, offering studios and one bedroom suites. Each suite is equipped with a full kitchen that includes full size refrigerator, dishwasher, two burner stovetop, microwave and dishes. Also enjoy a plush recliner when you settle in for the night.
Leisure travelers will want to visit Belle Isle at the James River and the Virginia Museum of Fine Arts. There is plenty of shopping to keep you busy at Chesterfield Towne Center, Short Pump and Stony Pointe. Hang out with the family outside at our gazebo and two gas grills.
Richmond is home to several major companies, including Philip Morris, Amazon, Honeywell and Dupont, all of which are just a short drive away. With convenient access to I-95, I-64 and I-895, you can spend more time in meetings with the quick commute to our Richmond, VA hotel.
Whether you visit for a night or an extended stay, you'll find free Wi-Fi means you can easily stay connected and since we're pet-friendly, you won't have to leave your companion at home. Take advantage of the Candlewood Cupboard and a fitness center. Breakfast is a la carte so only eat what you want and coffee is always free. Stay with us at the Candlewood Suites® Richmond - South.
Location
Candlewood Suites Richmond-South by IHG
4301 Commerce Rd., Richmond, VA
23234, United States
Hours
Reviews
3.7
649 reviews
5 stars
273
4 stars
152
3 stars
70
2 stars
59
1 star
95
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Miguel, Casey, and Abdul for their exceptional service.
Room Quality
While some guests enjoyed clean and spacious rooms with good amenities, others reported issues with cleanliness, maintenance, and unpleasant odors in certain rooms.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including unresponsive management, billing disputes, and lack of assistance during issues.
Location Concerns
The hotel is conveniently located near major highways, but many guests noted that the surrounding area is industrial and lacks nearby dining options.
Pet Policy
Guests expressed frustration over high pet fees and issues related to pet accommodations, with some feeling the charges were excessive.
- NONae ONov 17, 20255.0Very nice stay. Clean rooms and nice kitchenette. Soft and comfortable king sized bed. Nice and helpful staff.
- LTLatrice TuckerNov 10, 20255.0Staying at Candlewood Suites Richmond South truly felt like a home away from home. From the moment I walked in, Betty greeted me with such warmth and kindness — it honestly brightened my day. My room was spotless, peaceful, and so comfortable. I loved having a full kitchen, which made it easy to settle in and feel at ease after a long day. Everyone I met there went above and beyond to make sure I was happy. It’s rare to find a place that makes you feel this cared for. I’ll always choose this hotel❤️
- LJLatrice JonesNov 10, 20255.0I absolutely loved my stay at Candlewood Suites Richmond South! The staff was so kind (ESPECIALLY BETTY) and welcoming, and the room was spotless and cozy. Having a full kitchen made it easy to feel right at home, and the free laundry was such a nice bonus. The area was quiet and convenient to everything I needed. I’ll definitely be staying here again!
- LTLatrice TuckerNov 8, 20255.0I stayed at Candlewood Suites Richmond South for about two months, and it was honestly a great experience from start to finish. The staff were super friendly and always went out of their way to make me feel at home — they greeted me by name, checked in to see how things were going, and made sure I had everything I needed. The rooms were clean, comfortable, and had everything I could ask for during a long stay — plenty of space, a full kitchen, and a really comfy bed. I also appreciated how quiet it was, which made it easy to relax after work. Housekeeping did a great job keeping everything fresh, and the front desk team was always quick to help out if I needed extra towels or anything else. Having laundry facilities on-site was a big plus, too. Overall, Candlewood Suites Richmond South was the perfect home away from home. If you’re staying in the area for a while and want a place that’s clean, comfortable, and has a genuinely welcoming team, I highly recommend it!
- JSJessica SmithfieldNov 1, 20255.0We stayed here while visiting family, and it was a wonderful experience from start to finish! The customer service was excellent — every staff member we interacted with was friendly and helpful. The room was clean and comfortable, and we didn’t have a single issue during our stay. One of my favorite parts was the free washer and dryers — such a thoughtful and convenient amenity, especially for families traveling. We’ll definitely stay here again the next time we’re in town!
Frequently Asked Questions About Candlewood Suites Richmond-South by IHG
What are the check-in and check-out times at Candlewood Suites Richmond-South by IHG?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Candlewood Suites Richmond-South by IHG allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is free Wi-Fi available at Candlewood Suites Richmond-South by IHG?
Yes, free Wi-Fi is available in public areas of the hotel.
Does the hotel have fitness facilities available to guests?
Yes, the hotel offers a free fitness center including elliptical machines, free weights, and treadmills.
Are there any special cleaning or safety measures in place at the hotel?
Yes, the hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizer is available, and employees are trained in cleaning and hand washing procedures.
Is the hotel accessible for guests with mobility impairments?
Yes, the hotel is mobility accessible and has accessible parking and an elevator.
Does Candlewood Suites Richmond-South offer contactless check-in or check-out options?
Yes, contactless check-in and check-out are available for guest convenience.
What nearby dining options are available close to Candlewood Suites Richmond-South?
Guests can dine at nearby restaurants such as Sporting News Grill, Victory Bar & Grill, Subway, Starbucks, and McDonald's.
Are there convenient nearby transportation or fuel options near the hotel?
Yes, there are nearby gas stations and convenience stores such as Pit Stop, Exxon & Mobil Stations, and Shell for fueling and quick stops.
What local attractions can guests visit near Candlewood Suites Richmond-South?
Guests can explore the James River at Belle Isle, the Virginia Museum of Fine Arts, and enjoy shopping at Chesterfield Towne Center and Short Pump nearby.